Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$193K - $241K *

Join a dynamic team as a Senior Customer Engineer, driving technical strategy and customer success for Enterprise accounts. Lead complex implementations, enhance adoption, and elevate team capabilitie...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$193K - $241K *

Join a team that's redefining customer success by leading technical strategy for complex Enterprise accounts. Drive value realization, enhance adoption, and elevate team capabilities while navigating...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Champion customer success by resolving technical inquiries and building scalable systems. Drive operational support, enhance documentation, and automate workflows to ensure a seamless experience for c...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $130K *

Join a team that supports commercial aircraft programs by assessing structural damages, developing innovative repairs, and collaborating with engineering experts to ensure compliance and optimal perfo...

Montreal, QCIn-Person

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $130K *

Advance design engineering for commercial aircraft by assessing damage, proposing repair solutions, and collaborating with experts to enhance safety standards in a dynamic, fast-paced environment...

Montreal, QCIn-Person

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $85K *

Join a dynamic team to support and enhance global IP network services, ensuring stability and availability for Financial Markets. Collaborate with engineers and customers to resolve complex issues and...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Shape the future of enterprise desktop environments by providing expert engineering and support for Windows OS, software deployment, and security configurations in a large-scale federal setting, ensur...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$227K - $311K *

Transform customer journeys by leading a team focused on maximizing value in network security solutions, driving adoption, and ensuring satisfaction through strategic leadership and operational excell...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$227K - $311K *

Lead the Customer Success strategy for SASE and NGFW, driving value for enterprise clients. Build and mentor a top-tier team, establish key metrics, and enhance customer retention through strategic ac...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$227K - $311K *

Advance customer success in the security sector by leading a dynamic team that fosters technical excellence and drives customer retention through strategic engagement and operational excellence...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$68K - $127K *

Redefine technology support by delivering advanced on-site solutions, collaborating with teams to enhance operational efficiency, and driving improvements in a complex industrial environment...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$133K - $206K *

Drive end-user computing operations in a dynamic IT support environment, ensuring efficient Tier II support, infrastructure management, and enterprise compliance for a large-scale agency, while leadin...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$133K - $206K *

Pioneer end-user computing excellence by leading Tier II support operations, ensuring secure, compliant, and automated endpoint management across a large enterprise environment while driving improveme...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Tackle supplier quality improvements and drive process enhancements in a technical supply chain role supporting defense programs, ensuring compliance with quality standards, and fostering supplier rel...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Lead the charge in technical sales by leveraging deep product knowledge and business acumen to drive growth. Collaborate with engineering and sales teams to deliver optimal solutions, ensuring alignme...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Champion the sales process by leveraging technical expertise to drive revenue growth, enhance client relationships, and deliver tailored solutions in the energy and utilities sector. Collaborate with...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Join us to develop and enhance innovative software solutions that support critical missions. Collaborate with cross-functional teams to ensure application reliability and security while leveraging mod...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform product marketing strategies by developing business plans and executing marketing activities. Collaborate with cross-functional teams to drive growth and maintain customer relationships whil...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Transform software support by investigating issues, analyzing logs, and collaborating closely with teams to implement effective solutions and enhancements, while actively participating in Agile method...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $95K *

Engage in software engineering support by tackling software issues, analyzing logs, creating Jira tickets, and collaborating within Agile teams to enhance software applications and ensure exceptional...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Lead the charge in driving customer success and product adoption by managing a team of Scale and Optimize Engineers. Foster innovation, enhance customer relationships, and ensure operational excellenc...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$91K - $141K *

Optimize enterprise VoIP services by providing Tier II support, analyzing incidents, and ensuring compliance. Collaborate on installations and mentor technicians while exercising independent judgment...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$86K - $198K *

Drive innovative solutions by leveraging your technical expertise and systems engineering skills to support mission-critical projects for defense applications, ensuring optimal performance in challeng...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$137K - $219K *

Drive innovation as a Senior Client Engineer, owning Axon's Google Enterprise ecosystem. Lead strategic initiatives, enhance automation, and collaborate across teams to ensure secure, efficient IT ope...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock potential by providing mission-focused operational support, ensuring systems and networks are secure and optimized for real-time execution. Collaborate with engineers to maintain readiness, tro...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.