This role provides Software Engineering support to the customer support organization by investigating software-related issues. Analyze logs to identify root causes for reported issues. Create detailed Jira tickets to document software defects, including root cause analysis and potential resolutions. Communicate regular status updates to customers, team members, and stakeholders. Assist in the design and development of software applications, including updates and enhancements. Participate in Agile methodologies and the SCRUM process to design system solutions. Execute solutions using the defined SCRUM process. Apply object-oriented principles and design patterns effectively.Make an impact- Product Investigation: Investigate software-related issues by analyzing logs, reproducing issues, and identifying root causes.
- Jira Ticketing: Create detailed Jira tickets to document software defects, including root cause analysis and proposed solutions.
- Communication: Communicate regular status updates to customers, internal teams, and stakeholders to ensure clear expectations and progress tracking.
- Collaboration: Collaborate with the customer support organization to understand reported issues and validate resolutions.
- Documentation: Maintain thorough documentation of case statuses, next steps, and resolution timelines.
- Bug Fixing: Identify, troubleshoot, and resolve software defects and performance issues, including those discovered through product support investigations.
- Unit Testing: Develop and run unit test cases to ensure the quality and functionality of updated and existing code.
- Code Reviews: Participate in code reviews, both as a reviewer and a reviewee, to ensure adherence to coding best practices and high-quality deliverables.
- Skill Development: Continuously enhance technical skills by exploring new programming languages, tools, or frameworks utilized within the company.
- Agile Participation: Actively engage in Agile activities, including daily stand-ups, sprint planning, and retrospectives, to contribute to the development process.
- Collaboration: Work closely with senior engineers to understand technical and business direction, while providing feedback and contributing to architectural decisions.
- Periodic Active Engagements: Research and resolve customer issues under significant time pressure while providing timely updates to stakeholders.
- Other duties as assigned.
What you need to succeed- Bachelors Degree in Computer Science, Electrical or Computer Engineering, or combined equivalent in education and experience.
- Knowledge and experience with at least three and mastery of at least two of the following: Java, C++ or C# as well as databases (SQL Server), object-oriented concepts as related to the field of programming.
- Experience working in .Net Framework.
- Understands object-oriented programming and how to design as well as develop software using these principles.
- Experience working in software development IDEs like Eclipse and Visual Studio.
- Understands Cloud Computing Concepts (Azure).
- Experience assisting with troubleshooting technical issues, analyzing logs, or providing basic customer support in a software or IT environment.
- Knowledge and experience with Python and Flask.
- Experience with Azure Dev Ops and Jira.
- Experience with CRM software (e.g., Salesforce)
- Knowledge of TCP and UDP network protocols and network traffic analysis.
Target salary range for this position is $75,000 - $95,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).
