Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$86K - $119K *
Join us in transforming semiconductor manufacturing by guiding products through their lifecycle. You'll provide critical customer support, troubleshoot complex systems, and collaborate with R&D to opt...
6 days ago
$110K - $130K *
Accelerate our go-to-market strategy by leading product marketing initiatives, enhancing software release processes, and driving customer engagement through compelling messaging and technical content...
5 days ago
Technical Support Specialist Lead
$96K - $129K *
Drive technical excellence by leading support operations, mentoring teams, and enhancing service processes. Collaborate cross-functionally to improve customer satisfaction and operational efficiency w...
6 days ago
Technical Support Specialist Lead
$96K - $129K *
Elevate your career by providing technical leadership and expertise in customer support operations. Drive continuous improvement initiatives, develop training programs, and mentor teams while ensuring...
6 days ago
Technical Support Specialist Lead
$96K - $129K *
Elevate technical support excellence by leading complex escalations, developing training programs, and driving continuous improvement initiatives. Collaborate cross-functionally to enhance service ope...
6 days ago
Senior Network Engineer, Office Technology
$132K - $165K *
Transform network infrastructure by leading complex initiatives and ensuring reliable operations. Drive design, automation, and incident response while mentoring engineers and collaborating across tea...
2 weeks ago
IT Security Pre-Sales Engineer
$110K - $130K *
Transform customer cybersecurity needs into scalable solutions by partnering with sales teams. Lead discovery, develop architectures, and support opportunities from qualification to close, ensuring al...
2 weeks ago
IT Security Pre-Sales Engineer
$180K - $215K *
Partner with us to drive cybersecurity solutions by engaging with clients, assessing their needs, and designing scalable architectures. Collaborate with sales and technical teams to ensure effective i...
2 weeks ago
IT Security Pre-Sales Engineer
$110K - $130K *
Engage as a trusted advisor in cybersecurity, collaborating with sales teams to identify customer needs, develop scalable solutions, and lead technical discussions, ensuring alignment between security...
2 weeks ago
IT Security Pre-Sales Engineer
$110K - $130K *
Transform customer cybersecurity needs into scalable solutions by collaborating with sales teams and leading technical discussions. Leverage your expertise to design architectures, support presentatio...
2 weeks ago
IT Security Pre-Sales Engineer
$110K - $130K *
Shape cybersecurity solutions by collaborating with sales teams and clients to identify needs, develop architectures, and deliver tailored recommendations. Leverage your expertise to drive technical v...
2 weeks ago
IT Security Pre-Sales Engineer
$110K - $130K *
Contribute to cybersecurity solutions by partnering with sales teams to assess customer needs, develop scalable architectures, and deliver technical presentations. Engage with stakeholders to ensure e...
2 weeks ago
IT Security Pre-Sales Engineer
$180K - $215K *
Champion cybersecurity solutions by collaborating with sales teams to assess customer needs, design scalable architectures, and deliver impactful presentations, ensuring alignment between technology a...
2 weeks ago
Hyperion Infrastructure Support Engineer
$120K - $140K *
Engineer robust Hyperion infrastructure solutions, ensuring seamless operations and support. Collaborate on enhancements, provide on-call troubleshooting, and maintain cloud-integrated systems to driv...
1 week ago
$100K - $140K *
Champion the early stages of the sales journey by qualifying leads, conducting discovery calls, and collaborating cross-functionally to enhance customer engagement and drive automation solutions in ma...
1 week ago
Solutions Engineer II, Pre-Sales
$120K - $145K *
Empower customers by delivering technical expertise through data analytics solutions. Partner closely with sales and product teams to drive successful evaluations and optimize the use of the Omni plat...
Reposted 3 weeks ago
Senior Installation Technician
$80K - $95K *
Join us to lead the installation and integration of complex AV systems, providing technical guidance to junior technicians while ensuring project milestones and safety standards are met. Your expertis...
3 days ago
Senior Installation Technician
$80K - $95K *
Elevate your career by leading the installation and integration of advanced AV systems. Collaborate with a skilled team, provide technical guidance, and ensure project success while maintaining safety...
3 days ago
Systems Engineer 3 (AWF - 082)
$95K - $115K *
Advance systems engineering initiatives by supporting PMO with critical documentation, data gathering, and analysis. Collaborate on requirements verification and lifecycle planning to enhance project...
3 weeks ago
Technical Marketing Engineer - SASE
$178K - $361K *
Join a dynamic team as a Technical Marketing Engineer, leveraging your expertise in SASE solutions to drive field enablement, create impactful content, and influence product development while engaging...
Reposted 2 days ago
Solution Introduction Engineer
$88K - $105K *
Accelerate the integration and validation of cutting-edge 5G/6G solutions, collaborating with cross-functional teams to deliver innovative technology across Radio Access Networks and data platforms, e...
4 days ago
Application Support Engineer - Intermediate
$80K - $95K *
Unlock your potential by providing vital application support and integration development for mission-critical systems. Collaborate with teams to resolve issues, enhance user experience, and ensure dat...
6 days ago
Application Support Engineer - Intermediate
$80K - $95K *
Drive your career with a role focused on application support and integration development, ensuring seamless operations for mission-critical systems while collaborating with users and vendors to resolv...
6 days ago
$80K - $98K *
Support our team by providing essential IT Technical Support in a dynamic airport environment. You'll troubleshoot systems, manage employee onboarding/offboarding, and ensure seamless connectivity for...
5 days ago
$100K - $120K *
Join a pioneering team as the first Support Engineer, driving enterprise customer success while collaborating closely with engineering to triage issues, build support frameworks, and enhance product k...
Reposted 3 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.