Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$79K - $106K *

Join a dynamic team as a Technical Support Engineer, bridging support and engineering. Tackle complex issues, enhance customer satisfaction, and drive improvements in application performance while uti...

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$90K - $108K *

Drive customer success by providing technical support for our delivery and Compute platforms. Collaborate with engineering teams to troubleshoot issues, guide users through our Control Panel, and enha...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Join a team that's dedicated to delivering exceptional technical support, helping customers navigate our Edge Cloud Platform. This entry-level role offers growth opportunities while troubleshooting an...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Lead the charge in delivering exceptional technical support for customers, focusing on edge troubleshooting and configuration. Collaborate with engineering teams to resolve inquiries and enhance custo...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Unlock potential by joining a dynamic team that provides essential technical support, troubleshooting, and customer advocacy for our cutting-edge cloud platform, while fostering your career growth in...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Join a dynamic team as you solve technical challenges for customers using cutting-edge delivery and Compute platforms. Collaborate with engineers to enhance customer success through effective support...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $99K *

Deliver exceptional production support by ensuring system stability, availability, and performance. Drive automation and continuous improvement initiatives while collaborating with cross-functional te...

Toronto, ONIn-Person

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$73K - $113K *

Explore a dynamic role in technical support, bridging customer needs with engineering solutions. Collaborate globally to resolve issues, enhance user experience, and drive continuous improvement in so...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$64K - $129K *

Elevate your career by providing advanced technical support for complex systems. Engage with a network of dealers to troubleshoot and resolve issues, ensuring product quality and continuous improvemen...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$90K - $110K *

Support technical excellence by providing expert guidance on fixed retail scanner solutions, ensuring seamless integration and performance optimization throughout the product lifecycle while collabora...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Partner with us to elevate product support through advanced troubleshooting and system analysis. Be the critical technical resource ensuring Field Service Engineers succeed while driving improvements...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Champion product stability by resolving complex technical escalations, supporting field engineers through troubleshooting, and identifying systemic issues for lasting solutions across assigned system...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $175K *

Empower our Support team by analyzing metrics, enhancing AI tools, and driving operational excellence. Collaborate with cross-functional teams to optimize processes and improve customer experience thr...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $134K *

Join us to enhance endpoint management and security across diverse devices. Collaborate with teams to streamline device provisioning, automate processes, and ensure compliance, all while delivering ex...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Drive the engineering and administration of endpoint management solutions, focusing on SCCM and Windows environments. Collaborate with teams to enhance software deployment, patch management, and secur...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$80K - $85K *

Engage with users to provide technical support for computer systems, software, and hardware. Troubleshoot issues, install and repair equipment, and ensure customer satisfaction through effective commu...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$95K - $115K *

Support customers by troubleshooting and resolving product issues swiftly. Collaborate with teams to enhance support processes and documentation, ensuring a seamless experience in a fast-paced AI envi...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to ensuring the reliability and performance of cutting-edge GPU clusters. As part of our Compute Support team, you'll provide technical guidance, troubleshoot complex issu...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join a dynamic team to deliver expert support for GPU compute infrastructures, ensuring reliability and performance in a Kubernetes environment. Shape processes and drive excellence in customer servic...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to providing advanced technical support and troubleshooting for end-user computing environments. Elevate user experiences by resolving complex issues and enhancing operati...

4 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$80K - $135K *

Unlock potential by becoming the primary technical partner for customer sites, ensuring operational and technical success, and fostering deep relationships with engineering and operations teams while...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$77K - $176K *

Optimize customer deployments by transforming validated AI solutions into effective workflows. Collaborate with clients to ensure technical acceptance and implement seamless integrations while maintai...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Innovate with us to drive business growth in manufacturing diagnostics by identifying market opportunities, aligning customer needs with solutions, and supporting pre-sales activities. Engage with cus...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $143K *

Join a team that's redefining user support in enterprise environments. Lead technical initiatives, resolve complex issues, and collaborate with stakeholders to enhance end-user computing solutions acr...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$93K - $143K *

Unlock potential by guiding customers through the implementation of HP's software solutions, focusing on endpoint security and service delivery. Leverage your expertise to enhance customer satisfactio...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.