Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Network Voice Engineer - TS/SCI Clearance
$180K - $240K *
Lead the support of enterprise network and voice communications in a secure environment, ensuring day-to-day operations, troubleshooting, and user support for voice systems and VoIP platforms. Collabo...
6 days ago
Tier3 Senior Event Support Engineer
$81K - $104K *
Join a dynamic team as a Senior Event Support Engineer, overseeing technical operations for high-profile executive meetings and events. Deliver exceptional AV support, ensuring seamless experience in...
3 weeks ago
$120K - $243K *
Take ownership of technical support for HPE Networking Products, collaborating closely with customers to ensure optimal network performance. This remote position requires strong problem-solving skills...
3 weeks ago
$95K - $115K *
Join a team that's driving performance in network operations by enhancing LAN/WAN systems and providing independent support. Collaborate with us to optimize functionality and ensure reliable communica...
3 weeks ago
Software Development Engineer, Wireless Technologies & Ecosystems
$140K - $170K *
Lead cross-functional teams to develop software ensuring flawless operation of cellular devices on global carrier networks, focusing on problem-solving, programming excellence, and delivering high-qua...
Reposted 2 weeks ago
$95K - $115K *
Elevate cybersecurity solutions by tackling complex technical challenges and ensuring robust security integration across systems. Collaborate in a dynamic environment while providing strategic securit...
2 weeks ago
$80K - $95K *
Drive scalable AEO and SEO solutions by creating repeatable project frameworks, ensuring efficient execution for AEO teams, while maintaining essential templates for strategic client interactions and...
3 weeks ago
$90K - $110K *
Support our SEO/AEO teams by building scalable project frameworks, transforming complex requests into streamlined workflows, and enabling faster project execution. Collaborate closely with experts to...
3 weeks ago
$80K - $95K *
Transform project execution by building streamlined SEO frameworks that enable teams to scale effectively. Contribute significantly to AEO and SEO growth while collaborating closely with senior practi...
3 weeks ago
$111K - $142K *
Champion the development and security of a robust IT infrastructure, collaborating with IT leadership and teams to enhance system resiliency and compliance while ensuring optimal performance and cyber...
2 days ago
$120K - $145K *
Join a team that's dedicated to enhancing system stability and reliability. Collaborate with engineers to drive innovative solutions, ensuring top-tier observability and efficiency of software systems...
2 weeks ago
$120K - $145K *
Optimize the reliability of cutting-edge search technologies through innovative solutions. Collaborate with engineers to enhance system performance and user experience while ensuring stability and adh...
2 weeks ago
$110K - $120K *
Champion the reliability and performance of our scalable SaaS systems by collaborating with cross-functional teams to enhance software quality and meet availability goals. Grow your career through men...
1 week ago
$171K - $180K *
Engineer scalable enterprise software solutions and lead development of microservices. Collaborate with teams to ensure high performance and security, driving system modernization and best practices i...
1 week ago
$90K - $110K *
Join a team that empowers sales growth through technical expertise, solution design, and effective demonstrations. Collaborate with stakeholders to transform customer requirements into actionable stra...
Today
Data Center Reliability Engineer III
$72K - $115K *
Drive the design and technical support in data center operations, managing infrastructure projects and drafting technical documentation to ensure optimal performance and compliance across multiple POP...
2 weeks ago
Storage & Virtualization Engineer II
$80K - $95K *
Shape the future of enterprise network operations by maintaining and optimizing storage and virtualization systems, ensuring security and availability for crucial military communications and IT infras...
3 weeks ago
$124K - $145K *
Join a team that's focused on enhancing product development through customized Atlassian solutions. Leverage your software engineering skills to design, configure, and support tools that drive innovat...
1 week ago
Account Executive - Cloud, Data & AI
$110K - $130K *
Join a team that's shaping the future of IT solutions by driving revenue growth, building strategic client relationships, and implementing Cloud, Data & AI initiatives with major brands. Your impact w...
2 weeks ago
Staff Engineer, Customer Support
$100K - $120K *
Drive exceptional on-site support by installing, troubleshooting, and servicing advanced K&S equipment. Lead training initiatives and guide junior team members, ensuring client satisfaction through ef...
3 weeks ago
$134K - $206K *
Lead the charge in shaping service delivery solutions while collaborating with clients to deliver quality services that align with business goals. Drive successful project execution and mentor junior...
3 weeks ago
$134K - $206K *
Engage with clients and lead service delivery solutions, aligning strategies with business objectives. Collaborate with teams to design and implement innovative frameworks while ensuring quality and e...
3 weeks ago
Associate Tech Support Analyst
$75K - $97K *
Contribute to seamless technology operations by providing expert desktop support, troubleshooting, and managing IT assets. Collaborate with teams to enhance user experience and ensure efficient onboar...
6 days ago
$80K - $95K *
Lead the charge in supporting DOD Federal acquisition programs as a Systems Engineer II. Collaborate with the Explosive Hazards Defeat Team, integrating systems and managing software development, whil...
1 week ago
ServiceNow Administrator/Developer - SA2 - TS/SCI Poly required
$100K - $120K *
Shape the future of enterprise solutions by developing and maintaining ServiceNow systems while collaborating with teams to enhance workflows and integrate processes in a dynamic cloud environment, en...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.