Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$102K - $130K *

Champion customer success by translating complex analytics into actionable solutions. Collaborate with sales teams to identify opportunities, foster trusted relationships, and drive engagement through...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $110K *

Join a team that's dedicated to providing top-tier support and solutions for clients. Collaborate on system design and management while driving project implementation and ensuring exceptional service...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $200K *

Join our innovative team to design, implement, and maintain automated tests for mission-critical systems. Collaborate with diverse functions in an Agile environment, ensuring quality and performance t...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $200K *

Grow your career with a vital role to ensure quality and reliability through automated test design and execution, collaborating with Agile teams to enhance functional features in a modern environment...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Shape the future of enterprise communications by designing and deploying cutting-edge Cisco Unified Communications solutions within a secure and complex IT environment, collaborating with teams to ens...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$148K - $201K *

Develop robust manufacturing infrastructure services, ensuring reliable AWS systems and hardware integrity, while tackling complex challenges in a fast-paced environment that impacts global operations...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $120K *

Innovate with clients and internal teams to streamline technical evaluations, ensuring success in data solutions. Spearhead delivery processes and enhance product offerings, while building strong cust...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Engage with customers and integrators to deliver impactful technical presentations and support the sales cycle for ALWIN, a cutting-edge critical infrastructure platform. Travel required for training...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$60K - $123K *

Unlock potential by developing and deploying cutting-edge CSfC solutions; collaborate with teams to enhance system architecture and secure networks, ensuring compliance and performance optimization in...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $198K *

Lead the charge in systems engineering activities to enhance counter UAS capabilities for Army programs, ensuring translation of military requirements into practical system designs while overseeing pr...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$69K - $141K *

Play a key role in the development and integration of complex software systems, utilizing model-based engineering approaches to manage requirements and designs within an Agile team, while ensuring adh...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$152K - $157K *

Advance your career by leading RF/wireless architecture for next-gen satellite and communication systems, ensuring performance and sustainability across diverse products and platforms...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$124K - $207K *

Grow your expertise as a hands-on engineering leader driving innovative microcircuit assembly technologies and processes. Collaborate with cross-functional teams to enhance NPI initiatives, tackling c...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$142K - $261K *

Champion ServiceNow Transformation initiatives by leading teams, cultivating client relationships, and delivering high-impact solutions. Collaborate with stakeholders to analyze needs and implement st...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$107K - $154K *

Partner with us to elevate building performance through expert commissioning. Leverage your technical skills on complex higher education projects, ensuring energy efficiency and occupant comfort while...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$98K - $159K *

Engineer cutting-edge network security solutions that enhance enterprise connectivity and protect sensitive data in a highly regulated environment. Drive innovation with comprehensive expertise and ha...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Empower mission-critical programs by leading systems engineering activities throughout the development lifecycle, from requirements analysis to architecture design, ensuring successful integration of...

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$135K - $160K *

Accelerate progress at the forefront of cloud innovation! This role centers on architecting and managing robust Azure cloud solutions, optimizing infrastructure, and collaborating with cross-functiona...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $159K *

Innovate and drive the design and engineering of network security solutions, focusing on cloud SaaS Secure Web Gateway and SASE infrastructure. Collaborate with teams to enhance security protocols in...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Transform client relationships and drive business growth through strategic sales execution in Application Modernization Services. Leverage industry expertise and AI knowledge to deliver tailored solut...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$94K - $130K *

Innovate ITSM processes using ServiceNow while optimizing ITIL practices and ensuring contract compliance. Collaborate cross-functionally to enhance service reliability and drive continuous improvemen...

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$186K - $267K *

Join a customer-focused team to enhance technical leadership and advocate for strategic SSE deployments, solving critical challenges while influencing product direction through cohesive collaboration...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$186K - $267K *

Optimize technical relationships with strategic enterprise customers while influencing product directions and addressing customer challenges in security solutions. Collaborate globally, navigating com...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$107K - $220K *

Join a dynamic team as a Site Reliability Engineer focusing on enhancing system performance, reliability, and scalability. Collaborate across teams to drive operational excellence through automation...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Oversee customer workflow support and maintenance in production operations, enhancing efficiencies and resolving technical issues independently in complex environments while collaborating with enginee...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.