Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$100K - $130K *

Lead the systems engineering lifecycle, ensuring compliance and technical rigor across complex architectures. Collaborate with multidisciplinary teams to develop critical requirements and deliver inno...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$115K - $130K *

Transform project execution by supporting multidisciplinary teams in delivering industrial construction projects efficiently and effectively, ensuring quality standards and client satisfaction through...

Ottawa, ONIn-Person

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$113K - $135K *

Champion the learning and development of technical employees by designing and delivering comprehensive training programs, fostering continuous improvement, and enhancing performance across multiple bu...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Innovate and oversee the deployment of scalable optical networks, integrating AI to enhance infrastructure strategies and drive impactful migrations across data centers and backbone systems...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$170K - $280K *

Elevate your career by leading the design and deployment of advanced cryptographic solutions for space and ground systems, ensuring compliance and security for essential defense operations while colla...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$145K - $191K *

Join a team that drives the mission operations and anomaly response of a growing satellite fleet. Contribute to designing and executing commissioning campaigns while maintaining fleet health and ensur...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Engage in cutting-edge engineering solutions by supporting communications system development, troubleshooting, and lifecycle management in a dynamic environment while collaborating across multiple tea...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$108K - $226K *

Lead the charge in driving technical sales excellence by managing pre-sales processes, crafting tailored solutions, and ensuring customer satisfaction in a dynamic environment where your expertise sha...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$99K - $164K *

Lead the charge in advancing cybersecurity by implementing robust Privileged Access Management solutions that monitor and control access to sensitive systems, ensuring security compliance and integrit...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$99K - $164K *

Lead the charge in designing, implementing, and maintaining cutting-edge Privileged Access Management solutions, ensuring secure and regulated access to sensitive systems while collaborating across IT...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $265K *

Unlock your potential as a key technical expert in designing and certifying mission-critical cryptographic systems for advanced space and ground systems, while ensuring compliance with stringent feder...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Support customer success by triaging and resolving technical issues, collaborating cross-functionally to enhance processes, and building knowledge resources. Help shape an effective support experience...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$70K - $100K *

Contribute to our customer support team by triaging issues, debugging technical problems, and collaborating across functions. Help us improve workflows and documentation while enhancing user experienc...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $226K *

Unlock potential by shaping innovative solutions for customers in a dynamic pre-sales environment. Collaborate with a talented team to address technical challenges, boost customer satisfaction, and su...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$91K - $194K *

Drive strategic revenue growth through customer engagement, account management, and consultative selling while collaborating with cross-functional teams to exceed sales targets in a fast-paced remote...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Transform healthcare delivery by building reliable infrastructure, enhancing security, and improving operational efficiency. Engage with diverse engineering teams to ensure scalable, resilient systems...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $110K *

Join a dynamic team to design and develop the NSITE software suite supporting critical defense systems. Collaborate on innovative solutions while engaging in agile development practices that enhance c...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $125K *

Elevate your career as a key contributor in network security, focusing on Web Proxy and Firewall solutions. Join a team poised to deliver robust protection and support during a significant divestiture...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Drive platform excellence by enhancing our Internal Developer Platform, optimizing for scalability, reliability, and developer experience while ensuring security and compliance throughout the software...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $138K *

Grow your career with a vital role in designing and maintaining telephony systems, enhancing customer experiences by optimizing Cisco UC, PCCE, and Five9 infrastructures, while collaborating with cros...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Champion enterprise IT operations by bridging business needs with ServiceNow technical solutions. Define requirements, design workflows, and collaborate with stakeholders to ensure successful implemen...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$86K - $138K *

Unlock potential by leading network infrastructure projects for critical U.S. military operations. Collaborate with architects to deploy secure, Zero Trust networks, focusing on compliance and cutting...

Today

  •   11 - 15 years exp.  •   Information Technology

$126K - $210K *

Empower cross-functional teams to drive customer cloud transformations through effective project management, strategic planning, and stakeholder engagement, ensuring delivery of best-in-class AWS solu...

Vancouver, BCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $160K *

Drive system architecture and requirements analysis by leading design activities and guiding users to achieve integrated system solutions. Collaborate with teams to enhance operational effectiveness t...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$147K - $220K *

Optimize cutting-edge electronic warfare capabilities by leading development and integration of advanced sensor systems. Collaborate with multidisciplinary teams to empower Army operations and enhance...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.