Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$100K - $130K *
Lead the systems engineering lifecycle, ensuring compliance and technical rigor across complex architectures. Collaborate with multidisciplinary teams to develop critical requirements and deliver inno...
3 weeks ago
Project Coordinator (ESAP) - Ontario
$115K - $130K *
Transform project execution by supporting multidisciplinary teams in delivering industrial construction projects efficiently and effectively, ensuring quality standards and client satisfaction through...
Today
$113K - $135K *
Champion the learning and development of technical employees by designing and delivering comprehensive training programs, fostering continuous improvement, and enhancing performance across multiple bu...
Reposted 4 days ago
Network Engineer, Deployment & Support
$100K - $130K *
Innovate and oversee the deployment of scalable optical networks, integrating AI to enhance infrastructure strategies and drive impactful migrations across data centers and backbone systems...
2 weeks ago
$170K - $280K *
Elevate your career by leading the design and deployment of advanced cryptographic solutions for space and ground systems, ensuring compliance and security for essential defense operations while colla...
Yesterday
Senior Satellite Operations Engineer
$145K - $191K *
Join a team that drives the mission operations and anomaly response of a growing satellite fleet. Contribute to designing and executing commissioning campaigns while maintaining fleet health and ensur...
Yesterday
$90K - $120K *
Engage in cutting-edge engineering solutions by supporting communications system development, troubleshooting, and lifecycle management in a dynamic environment while collaborating across multiple tea...
4 days ago
Senior Solutions Engineer (Remote - greater NW region)
$108K - $226K *
Lead the charge in driving technical sales excellence by managing pre-sales processes, crafting tailored solutions, and ensuring customer satisfaction in a dynamic environment where your expertise sha...
2 weeks ago
Cybersecurity Privileged Access Engineer
$99K - $164K *
Lead the charge in advancing cybersecurity by implementing robust Privileged Access Management solutions that monitor and control access to sensitive systems, ensuring security compliance and integrit...
2 weeks ago
Cybersecurity Privileged Access Engineer
$99K - $164K *
Lead the charge in designing, implementing, and maintaining cutting-edge Privileged Access Management solutions, ensuring secure and regulated access to sensitive systems while collaborating across IT...
2 weeks ago
$160K - $265K *
Unlock your potential as a key technical expert in designing and certifying mission-critical cryptographic systems for advanced space and ground systems, while ensuring compliance with stringent feder...
Yesterday
Technical Support Engineer, Graphite
$90K - $120K *
Support customer success by triaging and resolving technical issues, collaborating cross-functionally to enhance processes, and building knowledge resources. Help shape an effective support experience...
4 weeks ago
Technical Support Engineer, Graphite
$70K - $100K *
Contribute to our customer support team by triaging issues, debugging technical problems, and collaborating across functions. Help us improve workflows and documentation while enhancing user experienc...
4 weeks ago
Senior Solutions Engineer (Remote - greater NW region)
$108K - $226K *
Unlock potential by shaping innovative solutions for customers in a dynamic pre-sales environment. Collaborate with a talented team to address technical challenges, boost customer satisfaction, and su...
2 weeks ago
Account Executive - Enterprise (Arizona)
$91K - $194K *
Drive strategic revenue growth through customer engagement, account management, and consultative selling while collaborating with cross-functional teams to exceed sales targets in a fast-paced remote...
1 week ago
Senior, Site Reliability Engineer (SRE)
$130K - $160K *
Transform healthcare delivery by building reliable infrastructure, enhancing security, and improving operational efficiency. Engage with diverse engineering teams to ensure scalable, resilient systems...
4 weeks ago
$80K - $110K *
Join a dynamic team to design and develop the NSITE software suite supporting critical defense systems. Collaborate on innovative solutions while engaging in agile development practices that enhance c...
1 week ago
Network Security Engineer Containment Firewall SME
$110K - $125K *
Elevate your career as a key contributor in network security, focusing on Web Proxy and Firewall solutions. Join a team poised to deliver robust protection and support during a significant divestiture...
Reposted today
$100K - $130K *
Drive platform excellence by enhancing our Internal Developer Platform, optimizing for scalability, reliability, and developer experience while ensuring security and compliance throughout the software...
4 weeks ago
$92K - $138K *
Grow your career with a vital role in designing and maintaining telephony systems, enhancing customer experiences by optimizing Cisco UC, PCCE, and Five9 infrastructures, while collaborating with cros...
6 days ago
ServiceNow Technical Business Analyst
$90K - $120K *
Champion enterprise IT operations by bridging business needs with ServiceNow technical solutions. Define requirements, design workflows, and collaborate with stakeholders to ensure successful implemen...
Reposted 1 week ago
SITEC - Network Engineer (C2C)- MacDill AFB
$86K - $138K *
Unlock potential by leading network infrastructure projects for critical U.S. military operations. Collaborate with architects to deploy secure, Zero Trust networks, focusing on compliance and cutting...
Today
Sr Engagement Manager, Public Sector Professional Services
$126K - $210K *
Empower cross-functional teams to drive customer cloud transformations through effective project management, strategic planning, and stakeholder engagement, ensuring delivery of best-in-class AWS solu...
4 weeks ago
$100K - $160K *
Drive system architecture and requirements analysis by leading design activities and guiding users to achieve integrated system solutions. Collaborate with teams to enhance operational effectiveness t...
3 weeks ago
Electronic Warfare Systems Engineer
$147K - $220K *
Optimize cutting-edge electronic warfare capabilities by leading development and integration of advanced sensor systems. Collaborate with multidisciplinary teams to empower Army operations and enhance...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.