Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$102K - $130K *
Champion customer success by translating complex analytics into actionable solutions. Collaborate with sales teams to identify opportunities, foster trusted relationships, and drive engagement through...
1 week ago
$90K - $110K *
Join a team that's dedicated to providing top-tier support and solutions for clients. Collaborate on system design and management while driving project implementation and ensuring exceptional service...
6 days ago
$90K - $200K *
Join our innovative team to design, implement, and maintain automated tests for mission-critical systems. Collaborate with diverse functions in an Agile environment, ensuring quality and performance t...
3 weeks ago
$90K - $200K *
Grow your career with a vital role to ensure quality and reliability through automated test design and execution, collaborating with Agile teams to enhance functional features in a modern environment...
3 weeks ago
$110K - $130K *
Shape the future of enterprise communications by designing and deploying cutting-edge Cisco Unified Communications solutions within a secure and complex IT environment, collaborating with teams to ens...
2 weeks ago
System Development Engineer, AWS Manufacturing Infrastructure Services
$148K - $201K *
Develop robust manufacturing infrastructure services, ensuring reliable AWS systems and hardware integrity, while tackling complex challenges in a fast-paced environment that impacts global operations...
Reposted 6 days ago
$110K - $120K *
Innovate with clients and internal teams to streamline technical evaluations, ensuring success in data solutions. Spearhead delivery processes and enhance product offerings, while building strong cust...
3 weeks ago
Presales Engineer, Access Technologies
$95K - $115K *
Engage with customers and integrators to deliver impactful technical presentations and support the sales cycle for ALWIN, a cutting-edge critical infrastructure platform. Travel required for training...
3 weeks ago
$60K - $123K *
Unlock potential by developing and deploying cutting-edge CSfC solutions; collaborate with teams to enhance system architecture and secure networks, ensuring compliance and performance optimization in...
5 days ago
$94K - $198K *
Lead the charge in systems engineering activities to enhance counter UAS capabilities for Army programs, ensuring translation of military requirements into practical system designs while overseeing pr...
Reposted 1 week ago
$69K - $141K *
Play a key role in the development and integration of complex software systems, utilizing model-based engineering approaches to manage requirements and designs within an Agile team, while ensuring adh...
Reposted 3 weeks ago
$152K - $157K *
Advance your career by leading RF/wireless architecture for next-gen satellite and communication systems, ensuring performance and sustainability across diverse products and platforms...
1 week ago
Senior Process and Integration Engineer
$124K - $207K *
Grow your expertise as a hands-on engineering leader driving innovative microcircuit assembly technologies and processes. Collaborate with cross-functional teams to enhance NPI initiatives, tackling c...
3 weeks ago
ServiceNow -ServiceNow Enterprise Service Mgmt (ESM) - Manager - Tech Cons - Open Location
$142K - $261K *
Champion ServiceNow Transformation initiatives by leading teams, cultivating client relationships, and delivering high-impact solutions. Collaborate with stakeholders to analyze needs and implement st...
Reposted 2 weeks ago
Senior Cx Agent/Engineer (Full-Time)
$107K - $154K *
Partner with us to elevate building performance through expert commissioning. Leverage your technical skills on complex higher education projects, ensuring energy efficiency and occupant comfort while...
3 weeks ago
Senior Engineer, Network Security / Engineer II (US)
$98K - $159K *
Engineer cutting-edge network security solutions that enhance enterprise connectivity and protect sensitive data in a highly regulated environment. Drive innovation with comprehensive expertise and ha...
Reposted 1 week ago
$120K - $145K *
Empower mission-critical programs by leading systems engineering activities throughout the development lifecycle, from requirements analysis to architecture design, ensuring successful integration of...
1 week ago
$135K - $160K *
Accelerate progress at the forefront of cloud innovation! This role centers on architecting and managing robust Azure cloud solutions, optimizing infrastructure, and collaborating with cross-functiona...
3 weeks ago
Senior Engineer, Network Security / Engineer II (US)
$98K - $159K *
Innovate and drive the design and engineering of network security solutions, focusing on cloud SaaS Secure Web Gateway and SASE infrastructure. Collaborate with teams to enhance security protocols in...
Reposted 1 week ago
Application Services (AMS) Specialized Sales Executive -Digital Sales
$125K - $150K *
Transform client relationships and drive business growth through strategic sales execution in Application Modernization Services. Leverage industry expertise and AI knowledge to deliver tailored solut...
Reposted 3 weeks ago
$94K - $130K *
Innovate ITSM processes using ServiceNow while optimizing ITIL practices and ensuring contract compliance. Collaborate cross-functionally to enhance service reliability and drive continuous improvemen...
Reposted today
Forward Deployed Engineer Secure Services Edge (Remote)
$186K - $267K *
Join a customer-focused team to enhance technical leadership and advocate for strategic SSE deployments, solving critical challenges while influencing product direction through cohesive collaboration...
Reposted 3 weeks ago
Forward Deployed Engineer Secure Services Edge (Remote)
$186K - $267K *
Optimize technical relationships with strategic enterprise customers while influencing product directions and addressing customer challenges in security solutions. Collaborate globally, navigating com...
Reposted 3 weeks ago
$107K - $220K *
Join a dynamic team as a Site Reliability Engineer focusing on enhancing system performance, reliability, and scalability. Collaborate across teams to drive operational excellence through automation...
1 week ago
$120K - $145K *
Oversee customer workflow support and maintenance in production operations, enhancing efficiencies and resolving technical issues independently in complex environments while collaborating with enginee...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.