Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Technical Product Support (TPS) Engineer III
$110K - $152K *
Champion technical excellence and customer satisfaction by providing critical support and solutions, driving improvements and facilitating effective communication between customers and engineering tea...
2 weeks ago
Senior Enterprise Account Executive
$240K - $300K *
Lead the charge in driving sales growth by developing strategic account plans, fostering client relationships, and navigating complex consultative processes to exceed quotas and achieve impactful resu...
3 weeks ago
$80K - $95K *
Engage with sales teams to drive technical solutions for customer needs. Collaborate on opportunity management, present tailored solutions, and ensure client satisfaction in a dynamic environment focu...
1 week ago
$80K - $95K *
Support sales teams by aligning IT solutions with client needs and enhancing customer success. Engage in pre-sales to assess goals, develop tailored solutions, and deliver impactful presentations usin...
2 weeks ago
$80K - $95K *
Unlock your potential by collaborating with SLED sales teams, assessing customer needs, and delivering tailored solutions using Fortinet's portfolio to ensure client success and growth in cybersecurit...
2 weeks ago
$80K - $95K *
Join a dynamic team to support sales initiatives through technical expertise. Engage with clients, identify IT goals, and propose solutions leveraging cutting-edge products. Collaborate with peers to...
2 weeks ago
$80K - $95K *
Unlock potential by driving pre-sales support and developing tailored IT solutions for clients. Collaborate with sales teams to address customer needs and enhance technical capabilities in cybersecuri...
2 weeks ago
Senior Sales Engineer, Enterprise (Pittsburgh or Cleveland)
$109K - $233K *
Lead the technical sales efforts by providing expertise, designing solutions, and engaging with customers to showcase product value. Collaborate with account executives to drive business growth with a...
2 weeks ago
$51K - $132K *
Join a team that's pioneering AI hardware solutions, ensuring rapid diagnostics, repairs, and validation of next-gen compute hardware. Collaborate across functions to enhance product reliability and o...
Today
$110K - $130K *
Lead the creation of a transformative BI data warehouse, driving analytics and data integrity while collaborating cross-functionally to enhance decision-making processes across the organization...
6 days ago
Senior Site Reliability Engineer (In-Office Required)
$147K - $224K *
Join a dynamic team to own and optimize cloud infrastructure, manage Kubernetes environments, and enhance CI/CD pipelines at scale, while driving innovation for AI solutions and tackling real-time dat...
4 weeks ago
Google GECX Contact Center as a Service Senior Engineer
$100K - $245K *
Develop and implement innovative GECX solutions, driving strategic transformation and growth while collaborating closely with clients and delivery teams across large-scale projects in a dynamic enviro...
3 weeks ago
Senior Engineering Program Manager, Product Security Office
$105K - $243K *
Empower cross-functional programs to enhance secure product development and operations. Leverage your program management expertise to align engineering and business teams, ensuring effective communica...
1 week ago
Senior Engineering Program Manager, Product Security Office
$111K - $211K *
Join us to lead cross-functional programs focusing on secure software development, balancing operational execution with long-term planning, and enhancing collaboration across engineering and business...
1 week ago
AWS DevOps / Agentic SRE Engineer (Active TS/SCI Clearance)
$180K - $270K *
Empower dynamic cloud solutions through hands-on AWS infrastructure engineering, ensuring reliability and automation. Contribute to deploying cutting-edge Agentic AI applications in secure environment...
2 weeks ago
Support Engineer - Enterprise Platforms
$144K - $246K *
Engage directly with enterprise customers to troubleshoot and resolve complex issues across AI-enabled banking platforms, ensuring reliability and operational continuity using Kubernetes and observabi...
Reposted 3 weeks ago
$92K - $138K *
Grow your career with a vital role in designing and maintaining telephony systems, enhancing customer experiences by optimizing Cisco UC, PCCE, and Five9 infrastructures, while collaborating with cros...
Reposted 3 weeks ago
$110K - $130K *
Help us deliver exceptional pre-sales experiences by serving as the key technical expert. You'll collaborate with teams to ensure prospects receive thorough support and that their needs shape our prod...
Today
$51K - $132K *
Champion customer satisfaction by providing technical support and training for Oracle products. Drive issue resolution and partner with teams to enhance product experience while maintaining documentat...
Today
$51K - $132K *
Transform customer experience by providing technical support and training, resolving complex issues, and enhancing product knowledge. Collaborate with teams to drive improvements and streamline proces...
Today
$95K - $115K *
Help us optimize and secure our vital enterprise network infrastructure while collaborating with engineering and cybersecurity teams to ensure performance and reliability in mission-critical environme...
6 days ago
$88K - $105K *
Join a team that's dedicated to optimizing enterprise network infrastructure. As a Network Engineer, you'll enhance datacenter operations and security, collaborating with cross-functional teams in a f...
6 days ago
Systems Engineer (TraCSS Mission Integration)
$110K - $130K *
Transform your career with a key role integrating space traffic systems within a dynamic Agile framework. Lead cross-vendor collaborations and empower technology-driven solutions for our mission-criti...
2 weeks ago
Strategic Engagement Specialist
$95K - $115K *
Drive impactful strategic engagement initiatives in support of the U.S. Navy. Collaborate with diverse stakeholders to enhance program effectiveness and execution, ensuring timely delivery of cutting...
6 days ago
$154K - $184K *
Deliver impactful systems engineering solutions, enhancing infrastructure across multiple government environments by coordinating requirements, enabling cross-discipline collaboration, and ensuring co...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.