Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$70K - $95K *

Optimize connectivity infrastructure for hyperscale data center projects by supporting installation, testing, and turnover of low-voltage systems, ensuring compliance with engineering standards and pr...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$82K - $123K *

Partner with us to enhance IT Service Management through the development, implementation, and continuous improvement of processes. Utilize strong analytical skills to support IT service delivery and f...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Join a team that's dedicated to ensuring high-quality performance in complex testing environments. As a Senior Test Engineer, you'll collaborate with cross-functional teams to design, conduct, and ana...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $130K *

Unlock potential by leveraging your extensive software engineering expertise to drive complex programs and projects, ensuring top-notch quality and efficiency in a dynamic, collaborative environment t...

4 days ago

  •   15+ years exp.  •   Aerospace & Defense

$110K - $140K *

Lead innovative software development initiatives leveraging 20 years of expertise. Collaborate on complex projects utilizing advanced technologies to deliver exceptional solutions. Join a dynamic team...

4 days ago

  •   15+ years exp.  •   Aerospace & Defense

$90K - $120K *

Transform customer support by owning technical issues from start to finish. Utilize innovative AI tools and engineering practices to enhance the customer experience and contribute to team growth throu...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$77K - $86K *

Lead a cross-functional team as a systems engineer, designing and deploying next-gen strategic weapon systems within nuclear command and control, ensuring national security through innovative solution...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $120K *

Transform the CPG landscape by leading strategic account development and driving trade promotion solutions. Collaborate with top manufacturers to enhance market presence and optimize promotional effec...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$85K - $110K *

Champion the testing of advanced aerospace systems by leading comprehensive test plans. Drive high-quality performance through methodical evaluations and manage multiple projects to ensure compliance...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$103K - $150K *

Join a team that's at the forefront of semiconductor innovation, leading die-level and package failure analysis for analog and mixed-signal ICs. Engage in complex problem-solving while collaborating w...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $120K *

Join a dynamic team to drive growth in Trade Promotion Management solutions, engaging with Fortune 500 and mid-market CPG manufacturers. Utilize consultative selling to deliver tailored strategies tha...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $120K *

Inspire transformational growth in Trade Promotion Management by partnering with leading CPG manufacturers. Utilize your consultative expertise to enhance our presence, drive solutions, and optimize c...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $130K *

Unlock transformative solutions by driving TPM and TPO growth for CPG manufacturers. Collaborate across teams to strategically position technology that enhances trade promotion effectiveness for both...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$108K - $149K *

Transform testing processes by leading comprehensive test plans for advanced aerospace and defense systems. Oversee system evaluations, ensuring compliance, performance, and functionality across diver...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $130K *

Join a team that's advancing software assurance for military systems while supporting the integration of security and development practices to protect critical technologies and foster collaboration ac...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$235K - $295K *

Accelerate product innovation by owning critical systems in the insurance lifecycle, collaborating with teams to translate complex challenges into impactful solutions, and driving engineering excellen...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $110K *

Transform customer relationships by leveraging your expertise to drive value, adoption, and retention. Be a trusted advisor, guiding clients toward successful outcomes and improving their overall expe...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Drive customer success by leveraging product expertise to enhance relationships, enable ROI, and improve retention rates. Collaborate cross-functionally to deliver tailored solutions and strategic gui...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Partner with us to drive sales growth in Florida's government sector by identifying opportunities, nurturing key relationships, and collaborating with teams to deliver tailored software solutions for...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Oversee complex systems engineering for airborne networking while collaborating with Integrated Product Teams. Drive innovations in integration, testing, and operational readiness for mission-critical...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $140K *

Join a team that's dedicated to advancing airborne networking through innovative systems engineering. Contribute your expertise in system integration, testing, and validation of cutting-edge communica...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $180K *

Join a dynamic team where you'll oversee system engineering projects, integrating software and hardware for complex applications while ensuring compliance with DOD standards and managing the developme...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$168K - $270K *

Engage with OEMs to drive design wins and revenue in advanced AI data center networking. Leverage technical expertise to foster collaborations, optimize solutions, and coordinate internal teams for se...

Today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$95K - $140K *

Engage with cutting-edge technology as a Senior Field Service Engineer, providing expert installation, maintenance, and customer support for complex systems in both civil and military settings, ensuri...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $130K *

Pioneer an API-first development culture by partnering with sales teams to drive enterprise growth, nurturing customer relationships, and guiding users to effectively leverage our platform to enhance...

Vancouver, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.