Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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1
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$110K - $152K *

Champion technical excellence and customer satisfaction by providing critical support and solutions, driving improvements and facilitating effective communication between customers and engineering tea...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$240K - $300K *

Lead the charge in driving sales growth by developing strategic account plans, fostering client relationships, and navigating complex consultative processes to exceed quotas and achieve impactful resu...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Engage with sales teams to drive technical solutions for customer needs. Collaborate on opportunity management, present tailored solutions, and ensure client satisfaction in a dynamic environment focu...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Support sales teams by aligning IT solutions with client needs and enhancing customer success. Engage in pre-sales to assess goals, develop tailored solutions, and deliver impactful presentations usin...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock your potential by collaborating with SLED sales teams, assessing customer needs, and delivering tailored solutions using Fortinet's portfolio to ensure client success and growth in cybersecurit...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team to support sales initiatives through technical expertise. Engage with clients, identify IT goals, and propose solutions leveraging cutting-edge products. Collaborate with peers to...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Unlock potential by driving pre-sales support and developing tailored IT solutions for clients. Collaborate with sales teams to address customer needs and enhance technical capabilities in cybersecuri...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$109K - $233K *

Lead the technical sales efforts by providing expertise, designing solutions, and engaging with customers to showcase product value. Collaborate with account executives to drive business growth with a...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$51K - $132K *

Join a team that's pioneering AI hardware solutions, ensuring rapid diagnostics, repairs, and validation of next-gen compute hardware. Collaborate across functions to enhance product reliability and o...

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the creation of a transformative BI data warehouse, driving analytics and data integrity while collaborating cross-functionally to enhance decision-making processes across the organization...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$147K - $224K *

Join a dynamic team to own and optimize cloud infrastructure, manage Kubernetes environments, and enhance CI/CD pipelines at scale, while driving innovation for AI solutions and tackling real-time dat...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $245K *

Develop and implement innovative GECX solutions, driving strategic transformation and growth while collaborating closely with clients and delivery teams across large-scale projects in a dynamic enviro...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $243K *

Empower cross-functional programs to enhance secure product development and operations. Leverage your program management expertise to align engineering and business teams, ensuring effective communica...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$111K - $211K *

Join us to lead cross-functional programs focusing on secure software development, balancing operational execution with long-term planning, and enhancing collaboration across engineering and business...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $270K *

Empower dynamic cloud solutions through hands-on AWS infrastructure engineering, ensuring reliability and automation. Contribute to deploying cutting-edge Agentic AI applications in secure environment...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$144K - $246K *

Engage directly with enterprise customers to troubleshoot and resolve complex issues across AI-enabled banking platforms, ensuring reliability and operational continuity using Kubernetes and observabi...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $138K *

Grow your career with a vital role in designing and maintaining telephony systems, enhancing customer experiences by optimizing Cisco UC, PCCE, and Five9 infrastructures, while collaborating with cros...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Help us deliver exceptional pre-sales experiences by serving as the key technical expert. You'll collaborate with teams to ensure prospects receive thorough support and that their needs shape our prod...

Today

  •   Less than 5 years exp.  •   Technical Services

$51K - $132K *

Champion customer satisfaction by providing technical support and training for Oracle products. Drive issue resolution and partner with teams to enhance product experience while maintaining documentat...

Today

  •   Less than 5 years exp.  •   Information Technology

$51K - $132K *

Transform customer experience by providing technical support and training, resolving complex issues, and enhancing product knowledge. Collaborate with teams to drive improvements and streamline proces...

Today

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Help us optimize and secure our vital enterprise network infrastructure while collaborating with engineering and cybersecurity teams to ensure performance and reliability in mission-critical environme...

6 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$88K - $105K *

Join a team that's dedicated to optimizing enterprise network infrastructure. As a Network Engineer, you'll enhance datacenter operations and security, collaborating with cross-functional teams in a f...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform your career with a key role integrating space traffic systems within a dynamic Agile framework. Lead cross-vendor collaborations and empower technology-driven solutions for our mission-criti...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Drive impactful strategic engagement initiatives in support of the U.S. Navy. Collaborate with diverse stakeholders to enhance program effectiveness and execution, ensuring timely delivery of cutting...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$154K - $184K *

Deliver impactful systems engineering solutions, enhancing infrastructure across multiple government environments by coordinating requirements, enabling cross-discipline collaboration, and ensuring co...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.