Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$70K - $95K *
Optimize connectivity infrastructure for hyperscale data center projects by supporting installation, testing, and turnover of low-voltage systems, ensuring compliance with engineering standards and pr...
3 weeks ago
$82K - $123K *
Partner with us to enhance IT Service Management through the development, implementation, and continuous improvement of processes. Utilize strong analytical skills to support IT service delivery and f...
3 weeks ago
$90K - $120K *
Join a team that's dedicated to ensuring high-quality performance in complex testing environments. As a Senior Test Engineer, you'll collaborate with cross-functional teams to design, conduct, and ana...
3 weeks ago
Software Engineer 3 (FST - 111)
$100K - $130K *
Unlock potential by leveraging your extensive software engineering expertise to drive complex programs and projects, ensuring top-notch quality and efficiency in a dynamic, collaborative environment t...
4 days ago
Software Engineer 3 (FST - 111)
$110K - $140K *
Lead innovative software development initiatives leveraging 20 years of expertise. Collaborate on complex projects utilizing advanced technologies to deliver exceptional solutions. Join a dynamic team...
4 days ago
Technical Support Engineer - East Coast
$90K - $120K *
Transform customer support by owning technical issues from start to finish. Utilize innovative AI tools and engineering practices to enhance the customer experience and contribute to team growth throu...
4 days ago
Systems Engineer – Entry Level - clearance required
$77K - $86K *
Lead a cross-functional team as a systems engineer, designing and deploying next-gen strategic weapon systems within nuclear command and control, ensuring national security through innovative solution...
4 weeks ago
Account Executive, Consumer Goods TPM & TPO
$80K - $120K *
Transform the CPG landscape by leading strategic account development and driving trade promotion solutions. Collaborate with top manufacturers to enhance market presence and optimize promotional effec...
3 weeks ago
$85K - $110K *
Champion the testing of advanced aerospace systems by leading comprehensive test plans. Drive high-quality performance through methodical evaluations and manage multiple projects to ensure compliance...
3 weeks ago
Senior Staff Failure Analysis Engineer
$103K - $150K *
Join a team that's at the forefront of semiconductor innovation, leading die-level and package failure analysis for analog and mixed-signal ICs. Engage in complex problem-solving while collaborating w...
1 week ago
Account Executive, Consumer Goods TPM & TPO
$80K - $120K *
Join a dynamic team to drive growth in Trade Promotion Management solutions, engaging with Fortune 500 and mid-market CPG manufacturers. Utilize consultative selling to deliver tailored strategies tha...
3 weeks ago
Account Executive, Consumer Goods TPM & TPO
$80K - $120K *
Inspire transformational growth in Trade Promotion Management by partnering with leading CPG manufacturers. Utilize your consultative expertise to enhance our presence, drive solutions, and optimize c...
3 weeks ago
Account Executive, Consumer Goods TPM & TPO
$90K - $130K *
Unlock transformative solutions by driving TPM and TPO growth for CPG manufacturers. Collaborate across teams to strategically position technology that enhances trade promotion effectiveness for both...
3 weeks ago
$108K - $149K *
Transform testing processes by leading comprehensive test plans for advanced aerospace and defense systems. Oversee system evaluations, ensuring compliance, performance, and functionality across diver...
3 weeks ago
$100K - $130K *
Join a team that's advancing software assurance for military systems while supporting the integration of security and development practices to protect critical technologies and foster collaboration ac...
Reposted 2 days ago
Member of the Technical Staff - Product Engineer
$235K - $295K *
Accelerate product innovation by owning critical systems in the insurance lifecycle, collaborating with teams to translate complex challenges into impactful solutions, and driving engineering excellen...
6 days ago
$80K - $110K *
Transform customer relationships by leveraging your expertise to drive value, adoption, and retention. Be a trusted advisor, guiding clients toward successful outcomes and improving their overall expe...
3 weeks ago
$90K - $120K *
Drive customer success by leveraging product expertise to enhance relationships, enable ROI, and improve retention rates. Collaborate cross-functionally to deliver tailored solutions and strategic gui...
3 weeks ago
Senior Government Account Executive - Florida, State and Local Government and Education
$90K - $120K *
Partner with us to drive sales growth in Florida's government sector by identifying opportunities, nurturing key relationships, and collaborating with teams to deliver tailored software solutions for...
Reposted 3 days ago
$100K - $130K *
Oversee complex systems engineering for airborne networking while collaborating with Integrated Product Teams. Drive innovations in integration, testing, and operational readiness for mission-critical...
3 weeks ago
$100K - $140K *
Join a team that's dedicated to advancing airborne networking through innovative systems engineering. Contribute your expertise in system integration, testing, and validation of cutting-edge communica...
3 weeks ago
Senior Systems Engineer (ESY3)
$125K - $180K *
Join a dynamic team where you'll oversee system engineering projects, integrating software and hardware for complex applications while ensuring compliance with DOD standards and managing the developme...
1 week ago
Field Sales Engineer - AI Data Center Networking (OEM Accounts)
$168K - $270K *
Engage with OEMs to drive design wins and revenue in advanced AI data center networking. Leverage technical expertise to foster collaborations, optimize solutions, and coordinate internal teams for se...
Today
$95K - $140K *
Engage with cutting-edge technology as a Senior Field Service Engineer, providing expert installation, maintenance, and customer support for complex systems in both civil and military settings, ensuri...
1 week ago
$100K - $130K *
Pioneer an API-first development culture by partnering with sales teams to drive enterprise growth, nurturing customer relationships, and guiding users to effectively leverage our platform to enhance...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.