Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $110K *
Empower military innovation by leveraging expertise in Navy ship warfare systems and modern computing infrastructure. Collaborate on combat system development to enhance acquisition efforts within a d...
1 week ago
$90K - $110K *
Lead complex systems engineering for Navy ship warfare systems, enhancing combat effectiveness through innovative solutions. Collaborate with senior personnel and manage technical challenges in Navy c...
2 weeks ago
$80K - $95K *
Transform your engineering expertise into impactful solutions for naval architecture and systems. Collaborate on maintenance strategies and data analysis to enhance naval operations and support aircra...
2 weeks ago
$110K - $130K *
Join a team that's dedicated to designing and optimizing GPU clusters for high-performance computing, enhancing system efficiency, and driving innovation within the intelligence community. Your expert...
1 week ago
Systems Engineer Lifecycle and Integration
$135K - $216K *
Execute system integration and sustainment for a classified Windows-based network, supporting DoD operations while mentoring junior staff and ensuring high availability and stringent security complian...
4 weeks ago
$110K - $130K *
Join a team that's dedicated to developing innovative software solutions supporting mission-critical defense programs. Engage in every phase of the SDLC, applying your expertise to enhance processes a...
Today
$140K - $164K *
Pioneer innovative software integration solutions, creating impactful prototypes and supporting customer relations. Collaborate across teams to optimize product performance while managing technical co...
2 weeks ago
$94K - $175K *
Join a team that's driving innovation in pilot training systems. As a Systems Engineer, you will lead change workflows, ensuring technical excellence in retrofit installations and strong collaboration...
6 days ago
$108K - $130K *
Transform mission-critical systems engineering for national defense by collaborating with cross-functional teams to enhance strategic deterrence technologies and ensure robust quality and security in...
6 days ago
$106K - $178K *
Shape innovative solutions as you collaborate with sales and engineering teams to implement AI-driven technology. Drive customer success through expert advice and hands-on engagements, enhancing their...
2 weeks ago
ServiceNow Software Engineer SME 2-14014-1
$110K - $130K *
Unlock potential by leading the development and enhancement of ServiceNow applications. Collaborate with engineers to ensure system integrity and implement best practices while driving continuous impr...
6 days ago
Systems Engineer 3 (Scrum Coach)
$110K - $130K *
Take ownership of systems engineering tasks to analyze requirements, guide design, and support SAFe/agile execution. Collaborate cross-functionally to ensure technical integrity and successful integra...
Today
Systems Engineer 3 (Scrum Coach)
$110K - $130K *
Lead systems engineering efforts by analyzing requirements and guiding design activities, while supporting SAFe/agile execution, communication with government stakeholders, and ensuring technical inte...
Today
Systems Engineer 3 (Scrum Coach)
$110K - $130K *
Join a dynamic team to leverage your systems engineering expertise in requirements analysis, technical planning, and integration while guiding agile practices, enhancing collaboration, and ensuring th...
Yesterday
$110K - $130K *
Lead the development and enhancement of infrastructure and processes that empower software delivery teams to optimize efficiency and reliability. Collaborate with engineering and security teams while...
3 weeks ago
$160K - $200K *
Lead the charge in cybersecurity assessments for large-scale DoD systems, leveraging extensive systems engineering expertise to drive evaluations that enhance operational resilience, security, and com...
3 weeks ago
$160K - $200K *
Lead the charge in cybersecurity assessments for large-scale Defense systems. Utilize a robust systems engineering background to manage and guide technical activities, ensuring rigorous evaluation fro...
3 weeks ago
Field Service Engineer II (SDB/SEM) Bay Area
$72K - $108K *
Advance the field through hands-on technical support and maintenance of advanced microscopy equipment, delivering exceptional customer service and cultivating relationships while managing on-site inst...
5 days ago
SIEMaaS Agency Engagement Account Manager/Project Manager - Senior
$102K - $153K *
Champion customer success by guiding agency onboarding and ensuring seamless project execution across teams. Leverage your expertise in project management and client engagement to enhance service deli...
1 week ago
Field Sales Support Systems Engineer Sr - E3
$85K - $158K *
Lead a customer-focused team to analyze system needs, develop tailored solutions, and provide ongoing technical support in a dynamic environment, ensuring optimal performance and satisfaction for avia...
6 days ago
$72K - $134K *
Pioneer solutions in F-35 Support Equipment by delivering expert technical guidance and logistics support, enhancing operational readiness for military personnel and optimizing equipment functionality...
5 days ago
$65K - $121K *
Engage in a dynamic, fast-paced environment supporting a seasoned radar engineering team. Collaborate on troubleshooting, repairs, and administrative tasks while contributing to the TPQ-53 program and...
5 days ago
$72K - $134K *
Execute cable fabrication and assembly processes ensuring adherence to specifications. Train team members, troubleshoot technical issues, and support delivery of high-quality end-item products while s...
2 weeks ago
$88K - $105K *
Drive the design and management of systems infrastructure while enhancing IT processes and automation. Collaborate cross-functionally to deliver robust, secure solutions that meet user needs and impro...
1 week ago
$80K - $95K *
Design and manage systems infrastructure to enhance IT processes. Analyze workflows, develop solutions, and provide technical expertise to ensure efficient operations and support for enterprise applic...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.