Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$80K - $110K *
Lead and build partnerships within the ESCO space, delivering tailored Keystone product solutions while ensuring client satisfaction through expert relationship management and strategic project suppor...
6 days ago
$70K - $95K *
Shape the future of energy solutions by building key relationships with ESCO and Lighting contractors. Drive product specifications, pricing, and project success across multiple states, ensuring satis...
6 days ago
$90K - $120K *
Shape the future of lighting solutions by leading relationships with ESCO and Lighting Contractor partners, driving product optimization, and ensuring project success across the US territory while mai...
6 days ago
$80K - $110K *
Lead the charge in fostering relationships with ESCOs and Lighting Contractors, managing product solutions, pricing, and project coordination throughout the US for enhanced client satisfaction and bus...
6 days ago
$90K - $120K *
Shape the future of energy solutions by managing key ESCO relationships, delivering tailored Keystone products, and driving project success throughout your territory with a focus on satisfaction and p...
6 days ago
$70K - $95K *
Elevate your career by driving ESCO and Lighting contractor relationships across the US. This role involves key product solutions, sales management, and market research to promote satisfaction and sup...
6 days ago
$90K - $120K *
Champion your career by managing and enhancing relationships with ESCOs and Lighting Contractors. Drive product solutions, optimize partnerships, and ensure customer satisfaction throughout your desig...
6 days ago
ELN/ LES/ SDMS Support Engineer
$70K - $95K *
Unlock the potential of laboratory systems by providing operational and technical support, ensuring seamless data management and compliance within diverse electronic platforms. Your expertise will dri...
1 week ago
$120K - $134K *
Unlock potential by shaping AI-driven healthcare solutions through collaboration, technical discovery, and architectural strategy. Engage with stakeholders to enhance patient communications and integr...
1 week ago
Customer Success Engineer, Audit
$90K - $130K *
Transform audit workflows by driving customer success and adoption in our innovative platform. Leverage deep audit expertise to enhance team performance, ensuring efficient engagements and measurable...
2 weeks ago
Customer Success Engineer, Audit
$90K - $130K *
Collaborate with audit teams to drive platform adoption and ensure successful audit outcomes. Employ hands-on expertise and guidance to modernize workflows, enabling high-quality, efficient audits and...
2 weeks ago
$70K - $95K *
Engage with ESCO and Lighting contractors to build lasting partnerships, assess needs, and deliver tailored Keystone product solutions while managing project coordination and ensuring overall satisfac...
6 days ago
$120K - $134K *
Unlock potential by serving as a key technical advisor in pre-sales, collaborating with teams to design scalable AI-driven solutions that enhance healthcare workflows, integrating cutting-edge technol...
1 week ago
MSP - Tier III Systems Engineer
$70K - $95K *
Shape the future of technology infrastructure as you enhance systems, support users, and collaborate with teams. You'll tackle challenges, streamline operations, and drive IT projects while growing yo...
1 week ago
Sr. Cloud Engineer (Identity & Security)
$120K - $150K *
Shape the future of security by designing robust authentication systems, deploying scalable microservices, and enforcing best practices in a fast-paced, cross-functional environment...
2 weeks ago
Test Engineer, Network & Security - AI Data Center
$90K - $120K *
Engineer robust network and security compliance for AI data center infrastructure by validating performance, security, and adherence to standards. Leverage advanced networking knowledge and hands-on t...
3 weeks ago
$110K - $125K *
Pioneer client engagement by leveraging technical solutions to address business challenges. Collaborate with teams to design custom managed services that enhance operational workflows and deliver comp...
1 week ago
Delivery Engineer - Cloud & Automation
$95K - $140K *
Join us to deliver integrated systems for mission success by designing, integrating, and managing infrastructure in high-stakes environments. Your expertise in cloud, automation, and systems engineeri...
3 weeks ago
$81K - $142K *
Join a dynamic team to design and maintain high-availability cloud infrastructures, enhancing the reliability and performance of distributed systems in a fast-paced financial environment...
4 weeks ago
Account Executive - SLED AR/LA/MS
$117K - $167K *
Engage enterprise clients by fostering strategic relationships and driving cloud security solutions. Contribute to comprehensive account planning and align with customer objectives to strengthen partn...
3 weeks ago
Senior Site Reliability Engineer
$118K - $148K *
Lead efforts to optimize the reliability and performance of our cloud platform, engaging with customers and cross-functional teams to enhance systems while automating operations. Deliver high-quality...
3 weeks ago
$70K - $95K *
Engineer innovative solutions in CNC machine operations, enhancing customer processes and training. Conduct evaluations, optimize part programming, and maintain technical expertise for successful proj...
1 week ago
Senior Product Lifecycle Enhancement Manager
$110K - $140K *
Collaborate with stakeholders to drive PLM/ERP enhancements, translating business needs into actionable roadmaps and requirements while coordinating delivery across cross-functional teams for effectiv...
3 weeks ago
$65K - $109K *
Join our team as a key technical resource in repairing and calibrating RF and Network Analyzers. Leverage your expertise in diagnostics and maintenance to drive performance and reliability improvement...
3 weeks ago
$90K - $130K *
Join a dynamic team to drive sales success by crafting innovative solutions that address client needs, streamline pre-sales processes, and enhance key stakeholder relationships in a fast-paced B2B Saa...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.