Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $130K *
Lead the charge in delivering scalable, AI-enabled solutions for clients, ensuring successful implementation and ongoing optimization. Collaborate with multiple teams to address complex challenges and...
Yesterday
$220K - $290K *
Drive success by bridging sales and engineering, delivering impactful technical presentations, and fostering strong client relationships to showcase the value of innovative software solutions in a dyn...
Reposted 1 week ago
Pre-Sales Security Expert (sales engineer) (Toronto only)
$90K - $120K *
Elevate your career as a Sales Engineer, acting as a technical consultant and bridging security solutions with client needs. Collaborate across teams and leverage your expertise to drive successful sa...
1 week ago
$220K - $276K *
Innovate customer solutions by integrating technical expertise in enterprise sales. As a key player, you'll drive customer engagement and establish relationships that enhance product integration and o...
Today
Security Engineer III, Exploitation Analyst / Incident Responder (TS Clearance)
$102K - $188K *
Support cyber defense efforts by analyzing and responding to threats, investigating incidents, and assessing vulnerabilities to enhance security across enterprise environments while collaborating with...
1 week ago
Security Engineer III, Exploitation Analyst / Incident Responder (TS Clearance)
$102K - $188K *
Unlock your potential as a Cyber Exploitation Analyst, where you'll analyze threat activity, investigate incidents, and enhance security for organizations. Collaborate with teams to transform technica...
1 week ago
Senior Account Executive, Federal Government - Ottawa, Canada
$90K - $120K *
Drive sales initiatives by fostering relationships with Federal Government clients, leveraging technical solutions and strategic methodologies to meet objectives and maximize opportunities within your...
Reposted 4 days ago
Senior Solutions Engineer, Enterprise - East
$168K - $219K *
Empower enterprise customers through value-driven solution selling, leveraging technical expertise and collaboration with sales teams to deliver impactful outcomes that enhance business success and fo...
1 week ago
$88K - $140K *
Champion the future of client services; deliver top-notch technical support, ensuring the highest standards of efficiency and knowledge while collaborating with high-profile financial clients in a fas...
6 days ago
Account Executive - Enterprise Canada ( English and French Speaking Role)
$80K - $120K *
Empower enterprise growth by engaging key IT and security stakeholders. Manage the full sales cycle to drive adoption of our cybersecurity solutions while navigating complex buying processes in a dyna...
2 weeks ago
Software Engineering and Development Technical Lead/Architect SME
$120K - $160K *
Manage the technical baseline for full lifecycle software engineering activities, providing architectural leadership and DevSecOps governance for classified and unclassified environments supporting op...
4 days ago
$93K - $124K *
Join a team that's committed to maintaining electrical safety and performance. You'll lead testing and troubleshooting efforts on high, medium, and low voltage equipment, ensuring operational excellen...
Yesterday
Software Engineering and Development Technical Lead/Architect SME
$120K - $160K *
Transform the landscape of software engineering by leading DevSecOps activities, ensuring compliance and mission readiness across classified and unclassified environments within a critical defense ini...
4 days ago
Software Engineering and Development Technical Lead/Architect SME
$120K - $160K *
Innovate technical leadership in software engineering for advanced defense platforms. Drive architectural governance and DevSecOps strategies across multiple environments, ensuring mission-ready deliv...
4 days ago
$100K - $130K *
Transform critical mission operations as a Senior AIOps Engineer, leading ITSM capabilities. Design AIOps solutions for enhanced reliability and security, integrating with existing teams to improve re...
1 week ago
$141K - $236K *
Unlock innovative solutions as you develop and enhance complex software systems. Collaborate with a dynamic team to solve critical challenges in national security through advanced technology and maint...
Reposted 4 days ago
$141K - $236K *
Advance your career by enhancing software systems, analyzing performance, and collaborating with a dynamic team. Contribute to design and implementation of robust solutions while ensuring alignment wi...
Reposted yesterday
Senior Service Delivery Engineer
$90K - $120K *
Elevate IT service delivery by leading technical expertise and incident resolutions. Ensure service compliance and continuous improvement in a complex, multi-site environment while collaborating with...
Reposted 3 days ago
$80K - $125K *
Elevate your career by driving strategic sales solutions, fostering relationships, and mentoring a dynamic team to enhance business growth in a fast-paced environment that rewards innovation and persi...
3 days ago
$80K - $110K *
Join a team that's pivotal in developing safety-critical embedded systems for industrial applications. Collaborate across disciplines to enforce adherence to functional safety standards while contribu...
2 weeks ago
$142K - $203K *
Elevate your career by joining our team to design and optimize ML infrastructure for real-time model deployment. Collaborate with diverse teams to automate processes and enhance predictive modeling ca...
4 weeks ago
$118K - $169K *
Accelerate progress at the intersection of data and technology by managing the deployment and optimization of predictive models within a collaborative environment, ensuring efficiency and security in...
4 weeks ago
SOC Security Engineering Team Lead - Senior
$120K - $150K *
Join a team that leads the implementation and sustainment of security engineering solutions powering SOC capabilities across enterprise environments for enhanced cyber defense and monitoring...
4 days ago
$168K - $173K *
Unlock the potential of enterprise governance as you lead system engineering initiatives, fostering effective processes, managing schedules, and minimizing risks while collaborating with executive lea...
2 weeks ago
$90K - $120K *
Join the Cloud Operations team to architect and optimize cloud infrastructure on GCP, leveraging tools like Terraform and Kubernetes to support deployment, automation, and AI/ML initiatives for elevat...
Yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.