Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $130K *

Lead the charge in delivering scalable, AI-enabled solutions for clients, ensuring successful implementation and ongoing optimization. Collaborate with multiple teams to address complex challenges and...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$220K - $290K *

Drive success by bridging sales and engineering, delivering impactful technical presentations, and fostering strong client relationships to showcase the value of innovative software solutions in a dyn...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Elevate your career as a Sales Engineer, acting as a technical consultant and bridging security solutions with client needs. Collaborate across teams and leverage your expertise to drive successful sa...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$220K - $276K *

Innovate customer solutions by integrating technical expertise in enterprise sales. As a key player, you'll drive customer engagement and establish relationships that enhance product integration and o...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$102K - $188K *

Support cyber defense efforts by analyzing and responding to threats, investigating incidents, and assessing vulnerabilities to enhance security across enterprise environments while collaborating with...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$102K - $188K *

Unlock your potential as a Cyber Exploitation Analyst, where you'll analyze threat activity, investigate incidents, and enhance security for organizations. Collaborate with teams to transform technica...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Drive sales initiatives by fostering relationships with Federal Government clients, leveraging technical solutions and strategic methodologies to meet objectives and maximize opportunities within your...

Ottawa, ONIn-Person

Reposted 4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$168K - $219K *

Empower enterprise customers through value-driven solution selling, leveraging technical expertise and collaboration with sales teams to deliver impactful outcomes that enhance business success and fo...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $140K *

Champion the future of client services; deliver top-notch technical support, ensuring the highest standards of efficiency and knowledge while collaborating with high-profile financial clients in a fas...

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $120K *

Empower enterprise growth by engaging key IT and security stakeholders. Manage the full sales cycle to drive adoption of our cybersecurity solutions while navigating complex buying processes in a dyna...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $160K *

Manage the technical baseline for full lifecycle software engineering activities, providing architectural leadership and DevSecOps governance for classified and unclassified environments supporting op...

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$93K - $124K *

Join a team that's committed to maintaining electrical safety and performance. You'll lead testing and troubleshooting efforts on high, medium, and low voltage equipment, ensuring operational excellen...

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $160K *

Transform the landscape of software engineering by leading DevSecOps activities, ensuring compliance and mission readiness across classified and unclassified environments within a critical defense ini...

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$120K - $160K *

Innovate technical leadership in software engineering for advanced defense platforms. Drive architectural governance and DevSecOps strategies across multiple environments, ensuring mission-ready deliv...

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$100K - $130K *

Transform critical mission operations as a Senior AIOps Engineer, leading ITSM capabilities. Design AIOps solutions for enhanced reliability and security, integrating with existing teams to improve re...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$141K - $236K *

Unlock innovative solutions as you develop and enhance complex software systems. Collaborate with a dynamic team to solve critical challenges in national security through advanced technology and maint...

Reposted 4 days ago

  •   15+ years exp.  •   Information Technology

$141K - $236K *

Advance your career by enhancing software systems, analyzing performance, and collaborating with a dynamic team. Contribute to design and implementation of robust solutions while ensuring alignment wi...

Reposted yesterday

  •   15+ years exp.  •   Information Technology

$90K - $120K *

Elevate IT service delivery by leading technical expertise and incident resolutions. Ensure service compliance and continuous improvement in a complex, multi-site environment while collaborating with...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $125K *

Elevate your career by driving strategic sales solutions, fostering relationships, and mentoring a dynamic team to enhance business growth in a fast-paced environment that rewards innovation and persi...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $110K *

Join a team that's pivotal in developing safety-critical embedded systems for industrial applications. Collaborate across disciplines to enforce adherence to functional safety standards while contribu...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$142K - $203K *

Elevate your career by joining our team to design and optimize ML infrastructure for real-time model deployment. Collaborate with diverse teams to automate processes and enhance predictive modeling ca...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$118K - $169K *

Accelerate progress at the intersection of data and technology by managing the deployment and optimization of predictive models within a collaborative environment, ensuring efficiency and security in...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Join a team that leads the implementation and sustainment of security engineering solutions powering SOC capabilities across enterprise environments for enhanced cyber defense and monitoring...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $173K *

Unlock the potential of enterprise governance as you lead system engineering initiatives, fostering effective processes, managing schedules, and minimizing risks while collaborating with executive lea...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Join the Cloud Operations team to architect and optimize cloud infrastructure on GCP, leveraging tools like Terraform and Kubernetes to support deployment, automation, and AI/ML initiatives for elevat...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.