Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$125K - $150K *
Elevate your career by driving enterprise business growth through strategic relationships. Own the full sales cycle and collaborate cross-functionally to deliver high-ROI IT solutions for large organi...
Reposted 5 days ago
$125K - $150K *
Join a team that's driving revenue growth by acquiring enterprise-level clients, cultivating strong relationships, and delivering mission-critical IT solutions. Leverage your sales expertise in a coll...
Reposted 5 days ago
$125K - $150K *
Unlock potential by driving new enterprise sales, cultivating client relationships, and leading strategic initiatives. This role offers a dynamic environment where you’ll close complex deals and colla...
2 weeks ago
Sr Solutions Architect, AWSI MEGS
$169K - $228K *
Join us to design and deliver innovative solutions in Media and Entertainment, leveraging AWS technologies. Engage with key industry players and customers, creating impactful content that drives thoug...
Reposted 1 week ago
Systems Engineer 3 - Cisco/Juniper/Arista/Windows/Linux/Kubernetes/Security
$130K - $270K *
Innovate your career with a dynamic mid-level systems engineer role focused on system integrity, performance, and security in client/server environments, requiring collaboration within a dedicated tea...
4 weeks ago
Systems Engineer 3 - Cisco/Juniper/Arista/Windows/Linux/Kubernetes/Security
$130K - $270K *
Engage with a focused team to maintain system integrity and security across client/server environments, leveraging your problem-solving skills to ensure compliance and performance in a dynamic setting...
4 weeks ago
Senior Product Security Engineer
$120K - $145K *
Join our team to drive security throughout the product lifecycle, ensuring secure design and development practices. Collaborate with diverse teams to identify risks, enhance testing, and enable develo...
4 weeks ago
$88K - $105K *
Transform mission-critical software for strategic defense through systems engineering and Agile/DevOps practices. Innovate solutions that enhance the reliability of nuclear weapon systems while collab...
6 days ago
$88K - $105K *
Contribute to mission-critical software development efforts, enhancing strategic deterrence through innovative systems engineering and Agile practices, while collaborating with diverse teams to drive...
6 days ago
$88K - $139K *
Optimize technical support for government and commercial systems, driving customer satisfaction through remote and onsite assistance in a collaborative environment. Engage with diverse teams to ensure...
1 week ago
$88K - $139K *
Join a team that's pivotal in delivering technical support for cutting-edge satellite systems. Engage in hands-on troubleshooting, customer interactions, and ensure optimal network performance for bot...
1 week ago
$100K - $120K *
Reimagine success by leading technical pre-sales engagements, supporting MSPs and partners with Microsoft 365 expertise, and influencing key decisions to drive impactful outcomes within the sales proc...
Reposted today
Site Reliable Engineer (US - Remote)
$160K - $200K *
Partner with us to enhance reliability and performance of cloud services. You'll leverage software engineering and operational expertise to improve service observability and incident response while dr...
1 week ago
Consulting Systems Engineer, SLED MI/IN
$125K - $150K *
Engage as a strategic technical advisor, crafting solutions that align technology with customer missions. Drive outcomes by collaborating with sales to deliver architected designs and implementation r...
6 days ago
Consulting Systems Engineer, SLED MI/IN
$125K - $150K *
Shape the future of public sector technology as a Consulting Systems Engineer, driving impactful solutions for Higher Education and State Government clients. Collaborate with sales teams to design and...
6 days ago
Consulting Systems Engineer, SLED MI/IN
$125K - $150K *
Reimagine the future of higher education and state government through innovative technical solutions. Collaborate closely with sales teams to design robust systems that align with customer missions, d...
6 days ago
Consulting Systems Engineer, SLED MI/IN
$125K - $150K *
Drive technical solutions for strategic SLED customers, providing architectural guidance and solution design. Collaborate with sales teams to translate business needs into cutting-edge, scalable techn...
6 days ago
Hybrid Multi-Cloud Engineer SME (Azure/Endpoint Management)
$120K - $145K *
Innovate secure hybrid cloud solutions across Microsoft Azure and AWS. Drive impactful change by architecting, engineering, and sustaining complex cloud infrastructures while collaborating with cross...
2 weeks ago
$121K - $143K *
Inspire transformative SATCOM solutions by leading technical demonstrations and evaluations. Collaborate closely with customers, showcasing advanced antenna technologies that enhance connectivity for...
2 weeks ago
$95K - $115K *
Transform systems engineering by leveraging your expertise in software sustainment, integrating Agile methodologies, and supporting secure environments while ensuring operational excellence and compli...
2 days ago
$80K - $120K *
Elevate your career by driving new business development in a dynamic, fast-paced environment. You will manage the full sales cycle, engage with key stakeholders, and collaborate across teams to achiev...
6 days ago
$60K - $180K *
Transform data protection strategies by managing enterprise recovery systems, providing expert technical guidance, and ensuring daily operational excellence while collaborating with diverse teams to e...
1 week ago
Software Engineer, Enterprise Support
$110K - $130K *
Empower enterprise sellers by developing custom integrations and tooling. Collaborate with technical teams to enhance customer success and directly impact their onboarding experience with Whatnot's so...
2 weeks ago
Software Engineer, Enterprise Support
$120K - $145K *
Explore opportunities to drive success by collaborating with enterprise sellers, crafting custom integrations and scalable tooling. Utilize your engineering skills to enhance customer experience and o...
2 weeks ago
$103K - $148K *
Help us drive an "automation-first" culture to enhance reliability and scalability across a multi-cloud infrastructure, ensuring optimal performance for millions of users and transforming incident man...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.