Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$125K - $150K *

Elevate your career by driving enterprise business growth through strategic relationships. Own the full sales cycle and collaborate cross-functionally to deliver high-ROI IT solutions for large organi...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Join a team that's driving revenue growth by acquiring enterprise-level clients, cultivating strong relationships, and delivering mission-critical IT solutions. Leverage your sales expertise in a coll...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Unlock potential by driving new enterprise sales, cultivating client relationships, and leading strategic initiatives. This role offers a dynamic environment where you’ll close complex deals and colla...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$169K - $228K *

Join us to design and deliver innovative solutions in Media and Entertainment, leveraging AWS technologies. Engage with key industry players and customers, creating impactful content that drives thoug...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$130K - $270K *

Innovate your career with a dynamic mid-level systems engineer role focused on system integrity, performance, and security in client/server environments, requiring collaboration within a dedicated tea...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $270K *

Engage with a focused team to maintain system integrity and security across client/server environments, leveraging your problem-solving skills to ensure compliance and performance in a dynamic setting...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join our team to drive security throughout the product lifecycle, ensuring secure design and development practices. Collaborate with diverse teams to identify risks, enhance testing, and enable develo...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Transform mission-critical software for strategic defense through systems engineering and Agile/DevOps practices. Innovate solutions that enhance the reliability of nuclear weapon systems while collab...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$88K - $105K *

Contribute to mission-critical software development efforts, enhancing strategic deterrence through innovative systems engineering and Agile practices, while collaborating with diverse teams to drive...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$88K - $139K *

Optimize technical support for government and commercial systems, driving customer satisfaction through remote and onsite assistance in a collaborative environment. Engage with diverse teams to ensure...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$88K - $139K *

Join a team that's pivotal in delivering technical support for cutting-edge satellite systems. Engage in hands-on troubleshooting, customer interactions, and ensure optimal network performance for bot...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Reimagine success by leading technical pre-sales engagements, supporting MSPs and partners with Microsoft 365 expertise, and influencing key decisions to drive impactful outcomes within the sales proc...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Partner with us to enhance reliability and performance of cloud services. You'll leverage software engineering and operational expertise to improve service observability and incident response while dr...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Engage as a strategic technical advisor, crafting solutions that align technology with customer missions. Drive outcomes by collaborating with sales to deliver architected designs and implementation r...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Shape the future of public sector technology as a Consulting Systems Engineer, driving impactful solutions for Higher Education and State Government clients. Collaborate with sales teams to design and...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Reimagine the future of higher education and state government through innovative technical solutions. Collaborate closely with sales teams to design robust systems that align with customer missions, d...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Drive technical solutions for strategic SLED customers, providing architectural guidance and solution design. Collaborate with sales teams to translate business needs into cutting-edge, scalable techn...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Innovate secure hybrid cloud solutions across Microsoft Azure and AWS. Drive impactful change by architecting, engineering, and sustaining complex cloud infrastructures while collaborating with cross...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$121K - $143K *

Inspire transformative SATCOM solutions by leading technical demonstrations and evaluations. Collaborate closely with customers, showcasing advanced antenna technologies that enhance connectivity for...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Transform systems engineering by leveraging your expertise in software sustainment, integrating Agile methodologies, and supporting secure environments while ensuring operational excellence and compli...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $120K *

Elevate your career by driving new business development in a dynamic, fast-paced environment. You will manage the full sales cycle, engage with key stakeholders, and collaborate across teams to achiev...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$60K - $180K *

Transform data protection strategies by managing enterprise recovery systems, providing expert technical guidance, and ensuring daily operational excellence while collaborating with diverse teams to e...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower enterprise sellers by developing custom integrations and tooling. Collaborate with technical teams to enhance customer success and directly impact their onboarding experience with Whatnot's so...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Explore opportunities to drive success by collaborating with enterprise sellers, crafting custom integrations and scalable tooling. Utilize your engineering skills to enhance customer experience and o...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$103K - $148K *

Help us drive an "automation-first" culture to enhance reliability and scalability across a multi-cloud infrastructure, ensuring optimal performance for millions of users and transforming incident man...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.