Support Escalation Engineer Jobs

Lead a team to resolve complex customer escalations in networking, driving operational excellence and enhancing satisfaction. Collaborate with senior leadership to align strategies and improve process...

Partner with us to drive customer satisfaction by managing escalations, diagnosing product issues, and improving collaboration across global teams. Your expertise will help enhance our support service...

Drive software solutions by analyzing issues and collaborating with teams to improve CRM products, enhancing performance and user experience while ensuring effective consultation and optimal configura...

Shape the future of cloud services by managing operational relationships and enhancing vendor support. Drive efficiency through GenAI solutions in a thriving, fast-paced environment while ensuring hig...

Lead the charge in resolving high-impact customer escalations in cybersecurity. Collaborate across functional teams to ensure rapid issue resolution while enhancing overall customer experience and sup...

Engage with customers by owning their journey from implementation through expansion. Adapt and design tailored solutions, troubleshoot issues, and ensure seamless transitions to the AI platform, all w...

Join a team that delivers expert solutions and insights around contact center technologies. Engage with clients in a consultative capacity, balancing technical and business tasks while mentoring junio...

Join a team that tackles complex networking challenges; as a Customer Engineering Escalation Engineer, you'll lead critical customer incidents, driving resolutions while collaborating with cross-funct...

Champion federal cybersecurity by mastering SIEM operations, log management and threat detection. Join a dynamic team dedicated to enhancing national security through vigilant monitoring and incident...

Shape the future of cloud security by resolving complex technical issues for FedRAMP customers. Collaborate with development and support teams to ensure swift solutions to escalated matters and mainta...

Join a team that's dedicated to supporting customers through technical challenges while collaborating with engineering teams to enhance product quality and ensure customer satisfaction in diverse envi...

Engage in critical systems engineering efforts, leveraging over a decade of expertise to guide complex projects and collaborate with diverse stakeholders, ensuring successful execution and delivery of...

Lead the charge in solving complex customer challenges through end-to-end issue ownership, bridging the gap between engineering and real-world applications to enhance product quality and reliability...

Accelerate your impact by building a scalable enablement engine to drive the success of deployment strategists, enhancing their productivity and ensuring customer success in complex B2B technology env...

Accelerate progress at the frontline of customer support, owning complex escalations and collaborating across teams to deliver innovative solutions and enhance client satisfaction. Bring your technica...

Drive technical leadership in cloud solutions, overseeing integration and operation of complex environments while ensuring adherence to DoD policies. Leverage strategic design to optimize client infra...

Advance mission success by delivering expert technical and operational support. Lead system integration and ensure alignment with strategic goals, while enhancing situational awareness for Joint Staff...

Contribute to the design and management of infrastructure solutions to enhance system reliability, optimize performance, and automate processes, while collaborating with development teams for best pra...

Join a dynamic team to optimize the reliability and scalability of a large-scale security platform, ensuring observability and automated response across complex pipelines while driving systemic improv...

Join a team that's redefining network solutions by driving AI-focused innovations. Your role will bridge engineering dynamics across teams, enhancing performance and reliability through strategic desi...

Build robust data solutions by leveraging your expertise in Snowflake, Python, and data pipeline architecture. Collaborate effectively in managing incidents and supporting the end-to-end data lifecycl...

Empower healthcare organizations by providing essential technical support to facilitate smooth Electronic Health Record (EHR) integration, ensuring effective data exchange and addressing technical cha...

Join our team as a Senior Application Support Engineer to ensure seamless operations and drive continuous improvements. You'll optimize business applications, facilitate transitions, and enhance servi...

Provide expert technical support and mentoring while driving continuous improvement initiatives and implementations of engineering projects to enhance customer satisfaction and operational efficiency...

Optimize customer success by operationalizing the Tanium platform, solving complex issues, and enhancing security and compliance through effective technical collaboration and communication in enterpri...