Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$166K - $250K *

Lead and develop a Technical Architecture team while managing project delivery, improving customer outcomes, and driving AI adoption. Partner with stakeholders to ensure alignment and implement strate...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$166K - $250K *

Lead the charge in developing a high-performing Technical Architecture team while driving project planning, cross-functional alignment, AI adoption, and continuous improvement to deliver exceptional c...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$114K - $171K *

Take ownership of new product development programs, leading cross-functional teams to ensure successful execution from concept to launch while maintaining customer satisfaction and project alignment...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$180K - $230K *

Elevate your career by leading a dynamic team in enterprise networking, workplace technology, and low voltage infrastructure. Drive performance, build organizational capability, and ensure quality del...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$166K - $248K *

Lead the charge in optimizing enterprise application portfolios, guiding strategy and governance to reduce complexity and costs while enhancing critical business capabilities through effective decisio...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$155K - $233K *

Shape the future of application management by leading enterprise-wide strategies to optimize, govern, and rationalize the application portfolio, ensuring alignment with business goals while reducing c...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$155K - $233K *

Drive enterprise application portfolio optimization, guiding strategy and governance to simplify the application landscape. Collaborate across functions to reduce costs, risks, and redundancies while...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $210K *

Lead the global intellectual property strategy for groundbreaking AI infrastructure. Collaborate with cross-functional teams to protect and leverage IP assets, driving innovation and aligning with bus...

Sunnyvale, CARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Grow your career with a dynamic role overseeing technology environments, managing Microsoft systems, SQL databases, and network security while leading a team in a collaborative IT setting...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Staffing

$204K - $270K *

Drive strategic execution by translating Diagnostics 2.0 into actionable plans, ensuring alignment across R&D initiatives, and fostering data-driven decision-making to enhance operational efficiency a...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$185K - $210K *

Lead major data center fit-out projects, overseeing design, construction, and delivery to ensure successful and timely customer deployments. Collaborate with internal teams to drive operational excell...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Transform client experiences by leading technical implementation strategies for mid-market and enterprise organizations. Drive successful launches, manage a dynamic team, and create effective processe...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Pioneer innovative automation solutions in manufacturing to enhance efficiency, reduce manual tasks, and lead cross-functional teams in technological advancements across operations, maintenance, and p...

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $125K *

Join a team that's dedicated to enhancing the customer experience through strategic vendor management and operational excellence. Lead initiatives that drive performance, compliance, and continuous im...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Lead the charge in successful turnkey construction projects, overseeing high voltage electrical substations, transmission, and distribution lines. Ensure timely execution, quality standards, and budge...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Transform operations by leading project management efforts to enhance organizational effectiveness, streamline processes, and foster collaboration among departments to drive continuous improvement and...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $170K *

Unlock potential by managing and expanding relationships with consultants in healthcare to drive business growth. Cultivate partnerships, enhance market presence, and collaborate with internal teams t...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $170K *

Partner with us to enhance consultant relationships in healthcare. Drive business growth by cultivating partnerships, optimizing engagement strategies, and aligning internal teams to effectively posit...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$226K - $339K *

Lead the product marketing strategy for a key technology portfolio, driving go-to-market initiatives and cross-functional collaboration to enhance application delivery and security solutions in a dyna...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $110K *

Shape the future of manufacturing by overseeing a skilled team, ensuring efficient operations, safety, and alignment across engineering and shop activities. Drive continuous improvement and foster a c...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$82K - $120K *

Empower operational excellence by leading a dynamic 24x7 support team. Drive performance, enhance ITIL processes, and ensure strategic customer communication, all while fostering a collaborative envir...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $120K *

Oversee and optimize customer support operations, managing team performance and adherence to SLAs while driving process enhancements to ensure exceptional service delivery in a dynamic, 24/7 environme...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$118K - $128K *

Drive program success by leading planning, execution, and coordination within the Fire Control organization, integrating Earned Value Management and stakeholder collaboration to achieve objectives and...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$210K - $247K *

Lead the charge in defining and executing a global marketing strategy for innovative data center solutions, driving demand generation and positioning Supermicro as a total solutions provider across di...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower quality excellence by leading compliance, audits, and continuous improvement initiatives across multiple programs, ensuring effective implementation of quality management systems and customer...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.