Director, Technical Support Jobs in New York, NY

Lead the global technical support function, enhancing service quality and efficiency through metrics-driven management, team development, and AI tools. Drive improvement initiatives to positively impa...

Transform customer experience by leading Tier 3 technical support and integrations. Build a high-performing team to resolve complex issues while ensuring seamless collaboration across Support, Enginee...

Unlock your potential as a Senior Enterprise Technical Support Engineer, leveraging 8+ years of expertise in troubleshooting complex cloud and infrastructure challenges while mentoring a dynamic team...

Unlock potential by troubleshooting and resolving issues in web-based solutions. Collaborate with teams to enhance product performance, ensuring timely communication and documentation to maintain high...

Join a dynamic support team and act as a trusted advisor, delivering expert assistance on technical issues while enhancing customer satisfaction through innovation and collaboration with cross-functio...

Champion solution messaging by leading a team to develop buyer-centric narratives, ensuring cross-functional alignment with marketing and sales strategies to drive engagement and growth...

Empower our customers and enhance their experience by troubleshooting complex issues, driving product feedback, and collaborating with cross-functional teams to ensure world-class support in a dynamic...

Empower your engineering team by managing roadmap execution, optimizing agile processes, and fostering collaboration. Use your SaaS expertise to lead diverse teams in delivering high-quality data-driv...

Pioneer the strategy and execution of data platforms and AI products, leading cross-functional teams to enhance commercial life sciences solutions while driving revenue growth and product adoption in...

Build and lead a global Professional Services team, driving customer onboarding, optimizing methodologies, and leveraging AI to enhance project delivery across regions and cultures. Play a pivotal rol...

MicroTech is seeking a results-driven Director of Sales to lead IT sales for networking services and solutions, focusing on expanding the client base within the federal government sector. The role inv...

Lead the charge in optimizing service delivery operations to meet growth goals while ensuring speed, safety, and quality in field service execution for an expanding organization...

Lead and develop a team of Junior Systems Engineers, providing technical and managerial guidance. Drive client relationships and oversee complex projects while enhancing service delivery and team perf...

Grow your career by leading a dynamic team of Junior Systems Engineers, providing technical guidance, mentoring, and managing service delivery to ensure customer satisfaction. This role offers excepti...

Engage with clients to ensure operational excellence by providing expert technical support for Symbotic systems, driving technical troubleshooting, and managing escalations in high-impact situations t...

Empower integrated media strategies by overseeing cross-channel engagement, guiding team development, and enhancing processes to optimize client campaigns in a dynamic performance marketing environmen...

Analyze and enhance customer support processes, ensuring quality triage of technical issues while documenting solutions and patterns for product improvement. Drive self-service initiatives and maintai...

Champion client success by leading the Client Support team to elevate service quality, drive operational excellence, and enhance client experiences through innovative technical solutions and strategic...

Champion your career by leading the evolution of our talent acquisition operations. Drive efficiency, enhance candidate experiences, and implement innovative practices that transform how we recruit an...

Unlock potential by building a robust IT and security function, ensuring compliance and optimal operations in a fast-paced environment while defining team strategy and scaling processes from the groun...

Elevate your career by developing scalable software solutions for a healthcare platform. As part of a dynamic team, you will implement, troubleshoot, and enhance critical systems while ensuring code q...

Lead our Client Support team to set and uphold exceptional service standards for enterprise legal AI, ensuring high-quality, rapid, and consistent support across clients while fostering team developme...

Pioneer strategic direction for Technical Solutions globally, managing teams while driving cross-functional collaboration. Shape pre-sales engagements and establish operational excellence for a seamle...

Advance customer support operations by leading remote teams to resolve complex UAS issues. Collaborate cross-functionally to enhance customer satisfaction and efficiency, driving performance metrics i...

Drive success with our enterprise clients by expertly resolving complex technical issues and enhancing user experience on our AI platform. Collaborate across teams to innovate support operations and l...