Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$95K - $115K *

Drive successful telecom projects by managing resources, timelines, and budgets. Collaborate with teams and clients to ensure seamless network deployments while maintaining high standards of documenta...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $115K *

Lead the charge in driving sales and customer relationships for Power Systems Product Support, ensuring team productivity and strategic growth in parts and service offerings while minimizing equipment...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $115K *

Shape the future of product support sales by leading a dynamic team, driving customer relationships, and promoting innovative solutions to optimize equipment performance and minimize downtime in your...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in enhancing customer satisfaction by managing a dynamic support team, implementing effective strategies, and collaborating with cross-functional teams to drive continuous improvement...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive the engineering and administration of endpoint management solutions, focusing on SCCM and Windows environments. Collaborate with teams to enhance software deployment, patch management, and secur...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$150K - $180K *

Transform design leadership by shaping strategies and guiding a global team across Fortune 500 portfolios. Elevate client interactions and foster a thriving culture that drives exceptional digital exp...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead design strategy across Fortune 500 accounts, shaping the future of digital product design globally. Drive innovation, influence client strategy, and cultivate a top-tier design organization while...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Empower your career by leading CRM solution implementations in a dynamic TI consulting firm. Drive projects from sales to delivery, optimize workforce planning, and nurture team leaders while managing...

Montreal, QCIn-Person

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$120K - $145K *

Pioneer innovative solutions as a Senior Software Engineer, collaborating with a seasoned team to tackle complex challenges. Drive product development in a fully remote environment, focusing on user n...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Transportation

$90K - $135K *

Help us transform the clinical data landscape by owning platform capabilities and driving innovation through AI. Collaborate with cross-functional teams to deliver high-impact solutions that simplify...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$165K - $185K *

Shape the future of customer engagement by leading a global inside sales and service team. Drive operational excellence, enhance customer experiences, and foster talent development to achieve commerci...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$165K - $185K *

Optimize customer experiences and drive growth by leading a global inside sales and customer service team. Foster talent development, operational excellence, and strategic partnerships to enhance serv...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $220K *

Drive product innovation by leading strategic roadmaps and market insights, ensuring alignment with corporate goals. Champion customer-centric solutions and develop high-performing teams to achieve gr...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$141K - $237K *

Lead the charge in developing and executing the Fixed Wireless product strategy, driving growth and lifecycle management while collaborating across teams to enhance business performance and customer e...

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$141K - $237K *

Drive your career with a strategic leadership role overseeing Fixed Wireless product growth, lifecycle management, and cross-functional collaboration to enhance business performance and customer engag...

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$217K - $396K *

Lead the charge in driving strategic growth and innovation in the space sector, overseeing a substantial portfolio while ensuring profitability and fostering key relationships within national security...

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$105K - $115K *

Drive exceptional technical support by leading a high-performing team to enhance customer satisfaction and operational efficiency. Collaborate cross-functionally to integrate customer insights into pr...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$105K - $115K *

Oversee a high-performing support team and drive exceptional service delivery, enhancing operational efficiency and ensuring customer feedback influences product development. Collaborate cross-functio...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$105K - $115K *

Elevate customer support strategies by leading a high-performing team to enhance service delivery and operational excellence while influencing product development through customer insights and cross-f...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$105K - $115K *

Empower a high-performing technical support team, ensuring exceptional service and operational efficiency. Drive strategic collaboration between support and product teams to enhance customer satisfact...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Join a mission-driven organization as you lead IT operations, ensuring secure and efficient technology services. Collaborate with stakeholders to modernize systems and enhance service delivery, while...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Lead strategic program initiatives, coordinating efforts across multiple stakeholders while ensuring successful execution of Navy modernization objectives through planning, direction, and resource all...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$124K - $186K *

Transform the AIDE data platform strategy as a Technical Program Management leader. Drive high-impact initiatives, collaborate cross-functionally, and ensure seamless delivery across multiple teams in...

Reposted today

  •   5 - 7 years exp.  •   Media

$160K - $190K *

Champion innovation by leading a cross-functional team to enhance product governance and observability, aligning customer needs with business goals while driving scalable development practices in a fa...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a dynamic team to drive operational excellence across Business Units, ensuring accurate forecasting, insightful reporting, and effective execution. Collaborate closely with GMs to enhance perform...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.