Motorola Solutions

Senior Technical Support Manager - Envysion (Hybrid)

Motorola Solutions • $105K — $115K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience as a Technical Support leader or people manager
  • High School Diploma required
  • Legal authorization to work in the U.S. indefinitely
  • Experience in implementing Knowledge-Centered Support methodologies
  • Strong background in cross-functional collaboration and operational execution

Responsibilities

  • Oversee team operations and report key support metrics to senior leadership
  • Implement forward-looking support methodologies such as Knowledge-Centered Support
  • Act as the escalation point for complex technical support issues
  • Collaborate with Product and Engineering teams on quality tracking initiatives
  • Lead cross-functional training programs for support team members

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description

Department Overview

At Motorola Solutions, we are "Solving for safer" by building and connecting technologies that help protect people, property, and places. The Envysion team designs integrated video security solutions that help businesses streamline operations and safeguard their facilities. As part of our Support organization, this team functions as a strategic engine driving customer satisfaction, operational efficiency, and product quality
Job Description

We are seeking a Senior Technical Support Manager for the Envysion product line to serve as a strategic leader within our support organization. In this role, you will empower a high-performing team to deliver exceptional service while scaling internal operations. You will act as a strategist who views support as a vital component of the product lifecycle, serving as the bridge between technical support and cross-functional teams to help ensure the voice of the customer directly influences our product roadmap.


Key Responsibilities:


Operational Leadership & Metrics

  • Oversee team operations and report key support health metrics to senior leadership
  • Integrate forward-looking support methodologies like Knowledge-Centered Support, Collaborative Support, and Community Engagement
  • Act as the executive point of contact for customer satisfaction trends and business operational health

Escalation & Strategic Collaboration

  • Serve as the final escalation point for client and internal technical support issues
  • Partner with Product and Engineering teams to establish software quality tracking programs
  • Drive cross-functional and new product training programs for support team members

Job Requirements:


Basic Requirements

  • 4+ Years experience as a Technical Support leader or people manager
  • High School Diploma
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Technical Expertise

  • Support Methodologies to drive rollout of Knowledge-Centered Support (KCS) across an organization
  • Software Quality Tracking to collaborate with Product and Engineering teams on quality initiatives

Professional Experience

  • Executive Communication to effectively report support health metrics and customer trends to senior leadership
  • Operational Execution to prioritize tasks, maintain deadlines, and manage shifting priorities in a dynamic environment
  • Cross-Functional Collaboration to influence product roadmaps and lead team training programs

Preferred Qualifications

  • Bachelor's degree or equivalent practical experience
  • Background in operations management
  • History of delivering results and maintaining performance excellence

We will be accepting applications between September 23rd, 2026 and November 23rd, 2026


Target Base Salary Range: $105,000- $115,000


Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.


#LI-DB1

#LI-Hybrid


Basic Requirements

  • High School Diploma
  • 4+ Years experience as a Technical Support leader or people manager
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%
Relocation Provided

None
Position Type

Experienced
Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans

  • Medical, Dental, Vision benefits

  • 401K with Company Match

  • 10 Paid Holidays

  • Generous Paid Time Off Packages

  • Employee Stock Purchase Plan

  • Paid Parental & Family Leave

  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

Similar Jobs

More Jobs at Motorola Solutions

More Technical Services Jobs

Find similar Senior Technical Support Manager - Envysion (Hybrid) jobs: