Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$188K - $314K *

Transform the delivery of large-scale technology projects, ensuring governance, financial management, and value outcomes. Lead cross-functional teams to achieve strategic goals while driving AI and au...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$188K - $314K *

Accelerate your career by leading large-scale technology projects, ensuring governance, delivery, and financial management. Collaborate with senior leaders to drive enterprise transformation and moder...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$188K - $314K *

Lead the charge in delivering large-scale technology projects, ensuring governance, financial management, and value outcomes. Collaborate with senior leaders to drive cloud migration and AI integratio...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$80K - $110K *

Drive client success by managing small to medium accounts, enhancing engagement, and leveraging data insights to improve health outcomes and revenue growth. Collaborate with teams to implement solutio...

RemoteRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Build a dynamic DTC CRM strategy to drive retention, customer journey optimization, and revenue growth. Engage with cross-functional teams to personalize experiences and leverage analytics, ensuring i...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$135K - $160K *

Shape the future of strategic sourcing and supplier management by leading initiatives that enhance supplier performance, optimize value, and drive governance across the supplier lifecycle while buildi...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $155K *

Elevate operational performance and drive continuous improvement in Client Delivery, ensuring high-quality outcomes. Collaborate with teams to enhance service delivery, establish performance standards...

Toronto, ONIn-Person

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $200K *

Help us drive customer success and revenue growth by managing key accounts in Fortune 1000 companies. This role requires strategic thinking and the ability to lead teams while implementing innovative...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$135K - $155K *

Elevate digital innovation as a leader in strategy, growth, and client relationships. Shape comprehensive campaigns across channels, leveraging enterprise technology insights to drive measurable busin...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $155K *

Lead the charge in shaping and scaling transformative digital strategies while driving business growth, overseeing high-profile campaigns, and elevating client relationships within the tech industry...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$102K - $154K *

Shape customer success by managing complex escalations, driving improvements, and coordinating cross-functional teams. Your leadership will enhance workflows and ensure high-quality resolutions, makin...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K - $238K *

Empower providers by crafting compelling product narratives and strategies that enhance adoption and engagement. Collaborate with cross-functional teams to translate insights into impactful marketing...

RemoteRemote

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$190K - $238K *

Join us to shape the future of provider marketing by leveraging insights to drive product adoption and engagement. Collaborate cross-functionally to create compelling narratives that position our offe...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Elevate enterprise sales by leading a dynamic team to drive revenue, cultivate strategic accounts, and implement a consultative sales approach in the NYC market, while establishing a scalable sales cu...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Lead the charge in defining and elevating content strategy to enhance brand voice, drive engagement, and support business growth through innovative storytelling and strategic partnerships across multi...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Shape the future of content strategy by leading enterprise initiatives that enhance brand voice, engage audiences, and drive growth through innovative storytelling and strategic partnerships across mu...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Accelerate progress at a leading financial services firm by driving enterprise content strategy. Lead messaging, storytelling, and innovative content initiatives to enhance brand engagement and suppor...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Elevate your career by leading strategic content initiatives that enhance brand voice and drive growth. As a key player, you'll shape messaging, develop impactful content, and collaborate across teams...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Empower growth by leading sales initiatives, driving new opportunities, and collaborating with teams to deliver Salesforce solutions that meet client needs and exceed revenue targets in a dynamic envi...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$165K - $206K *

Shape the enterprise information architecture to connect diverse domains, ensuring trustworthy data governance and robust semantic models that enhance decision-making and operational efficiency across...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$81K - $135K *

Support enterprise merchants by enhancing their experience, driving growth, and fostering strategic relationships. Collaborate with teams to optimize performance and deliver exceptional value while ma...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Join a team that's redefining Integrated Production excellence. Lead diverse creative projects, inspire talent, and drive innovative solutions while ensuring timely delivery and budget adherence for h...

New York, NYRemote

6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Empower your career by leading Integrated Production teams to deliver exceptional creative projects. Drive innovation, manage resources, and ensure quality while fostering a collaborative environment...

6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$130K - $155K *

Transform client delivery operations by leading performance improvement initiatives, ensuring high-quality outcomes, and fostering collaboration across teams to enhance service efficiency and scalabil...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.