Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$117K - $175K *

Empower organizations to enhance their HR technology by delivering effective consulting services and support. Join a team dedicated to maximizing customer satisfaction and driving innovative HR soluti...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Help us deepen relationships within State Departments of Transportation by leveraging cutting-edge technology to drive business value and safety enhancements. Collaborate with a dynamic team to create...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$140K - $175K *

Accelerate progress at a dynamic sales role focused on creating strategic relationships and driving revenue growth within diverse markets while engaging with top clients across multiple service offeri...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$119K - $186K *

Help us elevate customer experiences by leading complex research initiatives that inform strategic decisions. You'll drive insights using qualitative and quantitative methods while mentoring a team in...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$238K - $297K *

Drive innovative managed services by leading a global team, engaging partners, and developing MSP-ready offers that transform product capabilities into valuable service solutions...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Transform client relationships into strategic partnerships, driving adoption and success across a portfolio of enterprise accounts within the legal industry. Leverage your deep product knowledge to de...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$180K - $200K *

Advance client partnerships as you manage and expand a portfolio of Fortune 500 accounts. Drive contract renewals, deepen relationships, and leverage consulting skills to align services with client go...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$144K - $216K *

Join a team that's dedicated to enhancing customer experience by leading operational excellence in support services. Drive team performance, implement improvements, and foster collaboration to deliver...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$120K - $145K *

Transform customer outcomes as you lead the Customer Success vision, ensuring retention and growth through strategic oversight and hands-on execution within a dynamic, cross-functional environment...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Lead the charge in enhancing customer relationships by managing a high-performing Account Management team. Drive growth, refine post-sales strategies, and collaborate cross-functionally to deliver out...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $160K *

Transform account management by leading a high-performing team that drives customer expansion, enhances account health, and collaborates cross-functionally for a top-tier experience in a fast-paced en...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate growth in the Life Sciences sector by leading sales teams, strategizing market approaches, and fostering strong client relationships to achieve ambitious sales goals and drive overall busin...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$132K - $165K *

Empower our high-value enterprise accounts through strategic relationship management, analytics expertise, and tailored success plans. Drive customer engagement and growth while acting as the key liai...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $235K *

Accelerate your career by leading major gift initiatives across multiple healthcare foundations. Manage a high-performing fundraising team, set strategic goals, and ensure impactful donor engagement w...

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$180K - $235K *

Transform the future of frontline fundraising by leading a high-performing major gift team, implementing metrics-driven strategies, and enhancing donor experience across the enterprise, while supporti...

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Transform client service excellence by leading high-performing teams, ensuring seamless operations and strong retention across a diverse client portfolio. Drive strategy and enhance processes to suppo...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Transform client experiences by leading high-performance service teams to ensure operational excellence, client satisfaction, and retention in a fast-paced portfolio management environment. Drive stra...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Drive strategic commercial leadership to enhance growth, foster customer relationships, and optimize organizational performance, ensuring alignment across diverse functions and developing high-value c...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$106K - $152K *

Accelerate progress at our Sales Solutions team by driving client engagement and revenue growth. You'll cultivate relationships and strategize for success while advocating for clients within the evolv...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Elevate the Professional Services division by leading a national team to optimize delivery across multiple practices. Drive P&L accountability, resource management, and client engagement, ensuring hig...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $170K *

Transform the employee technology experience by leading a modern Digital Workplace team focused on proactive, AI-driven service solutions that enhance user satisfaction and operational efficiency...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$191K - $222K *

Lead a dynamic team to drive strategic growth and deliver exceptional client solutions in enterprise accounts, fostering partnerships and championing operational excellence while mentoring and guiding...

Waterloo, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Shape the future of global sales by driving OPTIMA's commercial growth strategy. Lead cross-functional teams to identify opportunities, maximize revenue, and enhance market share through innovative ch...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Unlock your potential by enhancing student success through strategic leadership in retention, graduation, and career placement. Collaborate across departments to ensure a supportive environment for st...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Lead the charge in expanding and retaining Enterprise Memberships while managing relationships with C-suite executives to drive growth and renewals. Collaborate with cross-functional teams to ensure m...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.