Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$110K - $130K *

Transform customer experiences by driving satisfaction and growth through strategic partnerships. Leverage your L&D expertise to enhance client engagement and ensure program success while collaboratin...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's focused on driving revenue growth through innovative strategies. In this dynamic role, you'll manage the complete sales cycle, guiding customers through complex cybersecurity challe...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$175K - $225K *

Drive growth and operational excellence by leading partner integrations and initiatives. Own key relationships and coordinate cross-functional efforts to improve performance and ensure seamless execut...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Lead the charge in optimizing cross-functional initiatives that drive growth and efficiency across the organization. Own strategic projects from concept to execution while enhancing operational proces...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$207K - $310K *

Drive strategic initiatives and operational efficiency within a high-growth organization, collaborating across teams to enable executive decision-making and align product strategy with market executio...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$207K - $310K *

Drive operational excellence and strategic initiatives within a fast-paced Data Cloud organization, collaborating closely with senior leadership to enhance decision-making, bridge gaps, and scale the...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$207K - $310K *

Empower your career by partnering with leadership to drive operational excellence, optimize strategy execution, and bridge product and market dynamics within a transformative Data Cloud organization f...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$207K - $310K *

Lead strategic initiatives within a high-velocity team, optimizing business operations and bridging product strategy and execution. Collaborate with executives to enhance decision-making and drive com...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$102K - $171K *

Lead and optimize customer support operations, driving exceptional experiences and fostering a culture of service excellence. Collaborate with stakeholders to resolve challenges and enhance operationa...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$102K - $171K *

Empower customer success by leading and transforming support operations. Drive strategic initiatives, enhance team performance, and foster collaboration across departments to deliver exceptional exper...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$102K - $171K *

Lead the charge in optimizing customer support operations, driving exceptional experiences and strategic initiatives while managing a team. Foster collaboration and continuous improvement to enhance s...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Champion organizational growth by leading strategic initiatives, optimizing community partnerships, and enhancing data governance to support sustainable funding and impactful health outcomes for the C...

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $130K *

Accelerate your career by managing a portfolio of mid-market accounts, ensuring customer success through strategic engagement, relationship building, and AI-driven insights. Drive measurable outcomes...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$250K - $350K *

Lead the development of a clinical supply consulting practice, combining expertise in forecasting, planning, and optimization to enhance decision-making for sponsors. Drive innovation and commercial g...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$130K - $196K *

Elevate operational excellence by leading Accounts Receivable and Payable functions, driving performance, and developing future Finance leaders. Ensure effective governance and scalable service delive...

5 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Champion strategic initiatives by leading a team to deliver integrated projects, ensuring alignment with business goals, managing budgets, and driving accountability across the organization for measur...

Waterloo, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$157K - $205K *

Empower client success by leading cross-functional teams to deliver strategic, data-driven solutions in commercial operations, focusing on incentive compensation and go-to-market strategies while fost...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$190K - $220K *

Shape the future of sales training by developing impactful programs that empower our sales teams with essential skills and knowledge to drive customer adoption and achieve sales goals in a dynamic env...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$122K - $212K *

Shape the future of clinical risk management by leading digital transformation initiatives, defining strategic priorities, and ensuring alignment across cross-functional teams to enhance data quality...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$122K - $212K *

Empower the modernization of Clinical Risk Management through strategic digital leadership, aligning investments with quality and compliance priorities while driving process optimization and data acce...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$122K - $212K *

Pioneer digital transformation in Clinical Risk Management by leading strategic initiatives, defining governance, and optimizing data accessibility to enhance quality and compliance across cross-funct...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$122K - $212K *

Lead the charge in modernizing the Clinical Risk Management digital landscape. Define strategy, prioritize investments, and ensure alignment across functions to enhance data quality and compliance whi...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$122K - $212K *

Unlock potential by leading digital transformation in Clinical Risk Management. Drive strategy, governance, and modernization initiatives while collaborating with cross-functional teams to enhance dat...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$122K - $212K *

Shape the future of clinical risk management by leading digital transformation initiatives, defining strategic priorities, and ensuring alignment across cross-functional teams to enhance quality and c...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$122K - $212K *

Shape the future of clinical risk management by leading digital transformation initiatives. Drive strategy, governance, and cross-functional collaboration to enhance data accessibility and quality, en...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.