Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$130K - $188K *

Champion the delivery of innovative patient care by leading clinical operations, ensuring culturally safe practices and fostering evidence-based strategies. Collaborate with medical directors to enhan...

Vancouver, BCIn-Person

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$103K - $142K *

Engage in product marketing to drive pipeline and revenue through strategic GTM initiatives. Collaborate across teams for effective launches, content creation, and sales enablement while optimizing th...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $120K *

Engage with clients to drive successful mentorship program implementation and adoption. Own the customer journey from onboarding to renewal, ensuring measurable outcomes and maximizing contract value...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Empower growth by overseeing project managers and team leaders, ensuring client satisfaction and delivery of market research services. Foster development through training and process improvements in a...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Drive your career with a leadership role that shapes customer service strategy, enhances team performance, and fosters exceptional client relationships while improving operational efficiency and satis...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Advance your career by leading client relationships and driving integrated digital strategies. Utilize your expertise to mentor teams, ensure project delivery, and enhance client satisfaction while ma...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Drive the future of enterprise sales by leading innovative solutions in warehousing and logistics. Collaborate with cross-functional teams to establish client relationships and harness market opportun...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $130K *

Lead impactful customer operations to enhance retention and drive efficiency across onboarding, support, and success teams. Champion data-driven strategies for optimizing the customer lifecycle and op...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $112K *

Champion customer success by nurturing high-value relationships, driving user adoption, and ensuring client goals are met through proactive support and industry expertise. Leverage communication skill...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$226K - $376K *

Elevate your career by leading ServiceNow implementation strategies, driving business development, mentoring teams, and ensuring delivery excellence across a diverse portfolio in the Defense & Securit...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$125K - $200K *

Serve as a strategic partner guiding clients in health and benefits program design and management. Lead engagements, drive revenue growth, and ensure superior client service while mentoring team membe...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Join a team that leads health and benefits strategies, providing expert client support and driving revenue growth while managing complex programs and partnerships. Utilize your leadership skills to de...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Drive client relationships and lead strategic health and benefits solutions, ensuring service excellence and revenue growth while managing teams and optimizing vendor strategies within diverse organiz...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$240K - $260K *

Reimagine financial leadership as you oversee strategy, planning, and analysis while driving growth and performance. Collaborate with executives to shape financial frameworks and innovations that prop...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $105K *

Partner with us to provide strategic HR guidance, driving performance and engagement while managing employee relations, talent management, and organizational change in a dynamic environment...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $105K *

Collaborate with leaders to align strategic HR initiatives with business goals, providing hands-on support in employee relations, performance management, and workforce planning to enhance engagement a...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$126K - $207K *

Transform strategic account management by driving growth and forging strong partnerships with corporate and laboratory stakeholders across the diagnostics landscape. Leverage expertise to maximize mar...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Drive innovative payer contracting strategies to optimize healthcare reimbursement and elevate financial performance, serving as a key advisor for leading healthcare organizations while supporting bus...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $120K *

Unlock new heights in your career as you shape exceptional customer experiences. Collaborate within a global team to ensure timely resolution and support management for a diverse customer portfolio, e...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$86K - $129K *

Join a team that's dedicated to ensuring customer success and satisfaction throughout the post-implementation lifecycle, driving value and engagement through proactive management and strategic guidanc...

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$86K - $129K *

Join a dynamic team as the primary advocate for customer success, managing end-to-end customer lifecycle plans, enhancing client outcomes, and driving retention and growth through strategic engagement...

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$86K - $129K *

Drive customer success through strategic management of post-implementation lifecycles, ensuring satisfaction, retention, and expansion while advocating for customer needs and fostering relationships a...

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$130K - $180K *

Drive success by leading the Data Engineering Practice, shaping strategies, owning P&L, optimizing talent, and delivering impactful solutions for C-suite executives navigating AI and data transformati...

Vancouver, BCIn-Person

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $180K *

Drive the vision for a high-impact Data Engineering Practice, leading strategy, P&L, talent, and client engagement to transform enterprise data into strategic assets and AI-ready infrastructure...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $200K *

Drive strategic growth and market expansion to enhance patient acquisition and service delivery. Collaborate with executive leadership and community partners to shape innovative healthcare solutions a...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.