Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$180K - $220K *

Lead financial strategy for manufacturing operations, driving insights and optimizing costs. Collaborate with senior leadership to enhance productivity and reporting, ensuring financial performance al...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Pioneer customer success by nurturing strategic relationships, driving product adoption, and ensuring satisfaction. Leverage your expertise to mentor junior team members and shape customer success str...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$275K - $300K *

Join a dynamic team as you lead AI product deployments, drive customer success, and optimize technical implementations. Collaborate cross-functionally to enhance product offerings and ensure impactful...

Tennessee, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$195K - $240K *

Champion the growth of NeoCloud sales by building a dedicated team and strategy to secure key accounts, drive long-term contracts, and enhance customer relationships in a dynamic, AI-driven market...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Join a team that's driving marketing transformation by leveraging Adobe's ecosystem. Lead consultative engagements, advise senior executives, and design integrated solutions that enhance client satisf...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $210K *

Lead the charge in transforming marketing strategies through Adobe's ecosystem. Engage with clients to assess needs, design solutions, and deliver measurable impact while ensuring high satisfaction ac...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Elevate client marketing strategies by leading transformative engagements using Adobe's ecosystem. Collaborate with senior executives to design data-driven solutions that enhance customer experiences...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$147K - $214K *

Shape strategic partnerships in value-based care, driving operational success and performance optimization. Collaborate with cross-functional teams to enhance provider engagement and improve clinical...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $210K *

Lead the charge in shaping the strategy and operational integration for Member Services, driving performance insights and transformation initiatives while collaborating cross-functionally to enhance m...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform healthcare integration by leading product management for innovative interoperability solutions. Collaborate with cross-functional teams to define requirements, drive product strategy, and en...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$138K - $225K *

Lead the charge in optimizing benefits operations by managing TPA services, EDI implementation, and COBRA administration. Drive efficiency and compliance while mentoring teams to enhance service quali...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$138K - $225K *

Drive operational excellence by leading Benefits TPA, EDI, and COBRA teams. Shape strategic initiatives, enhance service quality, and ensure compliance while fostering collaboration across departments...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$138K - $225K *

Champion operational excellence by leading TPA, EDI, and COBRA teams. Drive compliance, enhance service quality, and implement innovative solutions to optimize benefits administration in a dynamic, hi...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$138K - $225K *

Lead the charge in optimizing Benefits Operations by managing TPA services, EDI implementation, and COBRA administration. Drive efficiency and compliance while mentoring teams to enhance service quali...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$220K - $250K *

Unlock potential by driving strategic partner relationships and collaborating across teams to enhance solution development, enabling partners to achieve measurable outcomes while promoting business gr...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Lead innovative sales strategies to drive new business in healthcare technology, focusing on clinical data exchange and interoperability. Engage with C-suite executives to close complex deals and enha...

Reposted today

  •   5 - 7 years exp.  •   Staffing

$150K - $180K *

Transform guest engagement by leading end-to-end CRM strategies, collaborating across teams to drive sales growth and enhance brand loyalty. Play a key role in evolving CRM capabilities and shaping en...

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$160K - $200K *

Lead and inspire a high-performing sales team in the cybersecurity sector, driving enterprise sales strategies and fostering relationships with key stakeholders to achieve ambitious growth targets and...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$137K - $235K *

Champion data excellence by managing customer master data and driving quality improvements. Collaborate with cross-functional teams to enhance data processes, ensuring integrity and efficiency in data...

Reposted today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the charge in driving partner-sourced revenue growth and market expansion through strategic alliances in Data, AI, and Cloud. Collaborate with top technology partners to convert relationships int...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$167K - $185K *

Champion a cohesive People Operations strategy that drives talent acquisition, engagement, and culture across multiple entities. Partner with leadership to ensure operational excellence while fosterin...

Reposted today

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Join a dynamic team as you manage client relationships, ensuring successful onboarding and adoption of our platform. Drive account growth through proactive engagement and strategic insights, enhancing...

Today

  •   5 - 7 years exp.  •   Legal & Accounting

$87K - $93K *

Join a dynamic Systems Team to manage cross-functional technical projects, ensuring effective delivery and stakeholder satisfaction while driving process improvements and collaboration across teams to...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$155K - $195K *

Elevate our brand's voice by leading editorial strategy and copywriting across all channels. Collaborate with creative teams to ensure messaging consistency and compliance in a fast-paced fintech envi...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $295K *

Take ownership of global delivery operations, ensuring seamless hub economics, resourcing, and routing. Collaborate with finance and commercial teams to drive data-driven decisions and maintain consis...

1 week ago

  •   Less than 5 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.