Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
$180K - $220K *
Lead financial strategy for manufacturing operations, driving insights and optimizing costs. Collaborate with senior leadership to enhance productivity and reporting, ensuring financial performance al...
1 week ago
Senior Customer Succes Manager
$110K - $130K *
Pioneer customer success by nurturing strategic relationships, driving product adoption, and ensuring satisfaction. Leverage your expertise to mentor junior team members and shape customer success str...
3 weeks ago
$275K - $300K *
Join a dynamic team as you lead AI product deployments, drive customer success, and optimize technical implementations. Collaborate cross-functionally to enhance product offerings and ensure impactful...
2 weeks ago
$195K - $240K *
Champion the growth of NeoCloud sales by building a dedicated team and strategy to secure key accounts, drive long-term contracts, and enhance customer relationships in a dynamic, AI-driven market...
1 week ago
$160K - $200K *
Join a team that's driving marketing transformation by leveraging Adobe's ecosystem. Lead consultative engagements, advise senior executives, and design integrated solutions that enhance client satisf...
1 week ago
$175K - $210K *
Lead the charge in transforming marketing strategies through Adobe's ecosystem. Engage with clients to assess needs, design solutions, and deliver measurable impact while ensuring high satisfaction ac...
1 week ago
$160K - $200K *
Elevate client marketing strategies by leading transformative engagements using Adobe's ecosystem. Collaborate with senior executives to design data-driven solutions that enhance customer experiences...
1 week ago
Director, Value Based Care Partner Success
$147K - $214K *
Shape strategic partnerships in value-based care, driving operational success and performance optimization. Collaborate with cross-functional teams to enhance provider engagement and improve clinical...
1 week ago
Director, Strategy and Operations - Member Services
$160K - $210K *
Lead the charge in shaping the strategy and operational integration for Member Services, driving performance insights and transformation initiatives while collaborating cross-functionally to enhance m...
Yesterday
$110K - $130K *
Transform healthcare integration by leading product management for innovative interoperability solutions. Collaborate with cross-functional teams to define requirements, drive product strategy, and en...
1 week ago
$138K - $225K *
Lead the charge in optimizing benefits operations by managing TPA services, EDI implementation, and COBRA administration. Drive efficiency and compliance while mentoring teams to enhance service quali...
2 weeks ago
$138K - $225K *
Drive operational excellence by leading Benefits TPA, EDI, and COBRA teams. Shape strategic initiatives, enhance service quality, and ensure compliance while fostering collaboration across departments...
2 weeks ago
$138K - $225K *
Champion operational excellence by leading TPA, EDI, and COBRA teams. Drive compliance, enhance service quality, and implement innovative solutions to optimize benefits administration in a dynamic, hi...
2 weeks ago
$138K - $225K *
Lead the charge in optimizing Benefits Operations by managing TPA services, EDI implementation, and COBRA administration. Drive efficiency and compliance while mentoring teams to enhance service quali...
2 weeks ago
$220K - $250K *
Unlock potential by driving strategic partner relationships and collaborating across teams to enhance solution development, enabling partners to achieve measurable outcomes while promoting business gr...
Reposted 2 weeks ago
$135K - $160K *
Lead innovative sales strategies to drive new business in healthcare technology, focusing on clinical data exchange and interoperability. Engage with C-suite executives to close complex deals and enha...
Reposted today
$150K - $180K *
Transform guest engagement by leading end-to-end CRM strategies, collaborating across teams to drive sales growth and enhance brand loyalty. Play a key role in evolving CRM capabilities and shaping en...
2 weeks ago
$160K - $200K *
Lead and inspire a high-performing sales team in the cybersecurity sector, driving enterprise sales strategies and fostering relationships with key stakeholders to achieve ambitious growth targets and...
2 weeks ago
Associate Director, Customer Master & Data Product Owner
$137K - $235K *
Champion data excellence by managing customer master data and driving quality improvements. Collaborate with cross-functional teams to enhance data processes, ensuring integrity and efficiency in data...
Reposted today
Director - Partner Sales, Data & Cloud Alliances
$150K - $180K *
Lead the charge in driving partner-sourced revenue growth and market expansion through strategic alliances in Data, AI, and Cloud. Collaborate with top technology partners to convert relationships int...
1 week ago
Director, People Operations and Culture
$167K - $185K *
Champion a cohesive People Operations strategy that drives talent acquisition, engagement, and culture across multiple entities. Partner with leadership to ensure operational excellence while fosterin...
Reposted today
Senior Client Success Manager (North America)
$110K - $130K *
Join a dynamic team as you manage client relationships, ensuring successful onboarding and adoption of our platform. Drive account growth through proactive engagement and strategic insights, enhancing...
Today
Associate Director, Technical Project Management
$87K - $93K *
Join a dynamic Systems Team to manage cross-functional technical projects, ensuring effective delivery and stakeholder satisfaction while driving process improvements and collaboration across teams to...
2 weeks ago
Director, Copywriting and Editorial
$155K - $195K *
Elevate our brand's voice by leading editorial strategy and copywriting across all channels. Collaborate with creative teams to ensure messaging consistency and compliance in a fast-paced fintech envi...
4 days ago
$125K - $295K *
Take ownership of global delivery operations, ensuring seamless hub economics, resourcing, and routing. Collaborate with finance and commercial teams to drive data-driven decisions and maintain consis...
1 week ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.