Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$70K - $95K *

Lead customer success initiatives driving adoption, retention, and value realization in a B2B tech environment. Partner with customers to optimize their experience and ensure operational excellence th...

Montreal, QCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Elevate customer success by proactively managing relationships and driving measurable outcomes. Collaborate across teams to ensure customer value, retention, and satisfaction while shaping the future...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$150K - $170K *

Transform strategic client partnerships in financial services by leading Salesforce modernization, AI initiatives, and digital applications. Drive account growth, maintain executive relationships, and...

Toronto, ONIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$85K - $120K *

Lead the charge in nurturing strategic client partnerships, enhancing revenue through effective client management and project oversight. Collaborate across teams to ensure measurable success and clien...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $95K *

Partner with us to enhance AI solutions by driving adoption and optimizing performance for our clients. This cross-functional role involves collaborating with teams to ensure successful implementation...

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $130K *

Grow your career with a leadership role overseeing strategic planning and analytics. Lead innovative partnership strategies and revenue growth efforts across major properties, maximizing value and ali...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Lead the charge in revolutionizing vocational rehabilitation services by driving operational excellence, building high-performing teams, and ensuring program consistency while fostering a culture of s...

Edmonton, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Transform vocational rehabilitation services by leading a talented team, ensuring compliance, improving efficiencies, and driving operational excellence while fostering a culture of service dedication...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Unlock potential by leading client engagements, managing teams, and delivering strategic insights in political and commercial affairs across Europe and Eurasia. Drive collaboration and ensure timely p...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Grow your career by leading a dynamic sales team to achieve new business growth. Inspire excellence, develop strategy, and drive results in the mid-market sector of employment screening. Join us in sh...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$118K - $180K *

Unlock potential by leading technical training strategies that enhance team capabilities, optimize customer experiences, and align with business objectives. Drive onboarding, development, and continuo...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $135K *

Join a team that's driving digital strategy and engagement, enhancing supporter acquisition through innovative marketing. Lead a dynamic team while managing relationships and maximizing the organizati...

Markham, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$140K - $160K *

Join a team that's at the forefront of data strategy and analytics for Retail. Lead and inspire a talented team to drive innovative solutions and enhance client relationships, leveraging your expertis...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$225K - $275K *

Join a team that's driving growth through channel partnerships. You'll develop strategies, recruit new partners, and manage relationships to achieve sales goals in a dynamic, collaborative environment...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Drive growth by managing GSI partnerships, fostering C-level relations, and executing joint go-to-market strategies that enhance revenue and engagement across North America...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Innovate within a complex product environment by leading multiple teams, nurturing talent, and driving significant commercial and customer success metrics through strategic management. Collaborate and...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Elevate your career by managing enterprise post-sales journeys, fostering key relationships, and driving user adoption—where your insights directly influence product direction and user experience in a...

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $120K *

Shape the post-sales journey for enterprise accounts, driving user adoption and engagement with Biomni Lab. Build vital relationships across teams while ensuring users achieve success and ROI through...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$138K - $235K *

Lead a dynamic team in driving supplier strategy and operational excellence through technology and process improvements, ensuring effective procurement and contract management while collaborating acro...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$138K - $235K *

Lead the charge in optimizing procurement operations and supplier strategies. Drive enterprise software negotiations, enhance technology solutions, and elevate operational excellence across cross-func...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$138K - $235K *

Join a team that's driving innovation in procurement strategy and execution. You'll lead the operational initiatives for software licensing and supplier relationships, optimizing costs and enhancing t...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $180K *

Transform enterprise growth by collaborating with C-suite leaders to drive AI adoption. Engage in complex sales processes, develop strategic relationships, and innovate go-to-market strategies while c...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Shape the future of managed services by leveraging AI-driven solutions, optimizing complex processes, and collaborating with cross-functional teams to deliver client-focused application support and de...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $130K *

Help us enhance customer satisfaction and retention for large healthcare accounts while building strategic relationships, driving growth, and advocating for client needs in this high-impact role focus...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Empower enterprise healthcare clients by driving account retention and customer satisfaction. Build strategic relationships across large organizations, addressing needs proactively and ensuring except...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.