Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$110K - $130K *

Lead the charge in enhancing customer experience by overseeing implementations, driving product adoption, and managing strategic relationships. Collaborate with cross-functional teams to ensure a seam...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Oversee strategic and operational leadership for patient access services, enhancing care access, optimizing workflows, and improving patient satisfaction across multiple departments while fostering co...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$125K - $150K *

Empower patient access by providing strategic leadership and operational oversight, enhancing workflows, and fostering collaboration to ensure a seamless, patient-centered experience across healthcare...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$371K - $431K *

Contribute to strategic leadership as a trusted advisor to the CEO, driving organizational priorities and executing initiatives to enhance operational effectiveness while fostering key cross-organizat...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$84K - $124K *

Join a passionate team as a Partner Success Manager, driving retention and growth for accounting partners through strategic success planning and tailored growth solutions, while connecting partner nee...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Champion the growth of our sales organization by enhancing capabilities, driving performance, and empowering representatives at all levels to achieve their full potential through impactful coaching an...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$153K - $229K *

Unlock potential by leveraging your B2B SaaS product marketing expertise to drive impactful storytelling and cross-functional collaboration in the ITSM and ESM markets, enhancing customer engagement a...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Accelerate progress at the intersection of client experience and operations. Own the journey from booking to treatment, tackling challenges directly while building scalable systems and teams to enhanc...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Make your mark at a dynamic organization by enhancing client experiences through innovative solutions. Lead operations, tackle escalations, and build systems that ensure seamless care journeys while d...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$200K - $371K *

Elevate marketing strategies by leading a dynamic team focused on HCP engagement in Hemophilia. Drive innovative campaigns, optimize customer experiences, and shape impactful marketing initiatives to...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$70K - $96K *

Pioneer operational excellence in Customer Success by optimizing processes, enhancing team enablement, and driving strategic initiatives. Collaborate cross-functionally to ensure effective execution a...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Lead strategic initiatives in enterprise business applications, enhancing processes and technology partnerships. Collaborate across functions to optimize application capabilities and ensure alignment...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$113K - $210K *

Empower your career by leading the Sponsor Analytics function, delivering actionable insights and strategic reporting to enhance benefits programs and improve health outcomes for Canadians through dat...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$113K - $210K *

Transform your career by leading the Sponsor Analytics function, delivering actionable insights and reporting to enhance benefits programs and improve health outcomes for Canadians. Drive innovation a...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Accelerate progress at People & Culture operations, ensuring strategic support and innovative programs to enhance employee experience and business alignment while fostering strong leadership and opera...

Burnaby, BCIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$113K - $210K *

Shape the future of sponsor analytics by leading a high-performing team to deliver actionable insights and reporting, enhancing decision-making for plan sponsors and driving healthier outcomes across...

Waterloo, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $150K *

Join us to lead strategic operations and enhance customer experience across the Last Mile network. Drive performance improvements, manage claims, and implement scalable solutions while collaborating w...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $115K *

Drive customer success by managing club partnerships, identifying growth opportunities, and delivering strategic insights. Collaborate with teams to enhance engagement and retention, ensuring measurab...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$173K - $312K *

Empower organizational growth by leading global learning strategies, aligning workforce capabilities with business goals, and driving innovative solutions. Collaborate with senior leaders to enhance l...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$173K - $312K *

Pioneer a transformative global learning strategy, aligning enterprise priorities with innovative solutions. Lead a diverse team to enhance organizational capability, manage budgets, and drive measura...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$173K - $312K *

Lead the charge in shaping global learning strategies, driving capability development, and fostering partnerships across the organization to enhance workforce effectiveness and align with strategic bu...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$173K - $312K *

Drive global learning initiatives by aligning strategies with business needs, overseeing budgets, and fostering innovation in learning technologies to enhance employee capabilities and organizational...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$173K - $312K *

Elevate global learning initiatives by leading strategy, governance, and innovation. Collaborate with senior leaders to identify capability gaps and drive impactful learning solutions that align with...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$173K - $312K *

Strategize and lead the global learning agenda, aligning workforce priorities with innovative solutions. Drive enterprise learning strategy, governance, and technology to enhance capability and perfor...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $105K *

Transform customer relationships by driving RQI Portfolio adoption and ensuring successful implementations. Collaborate with healthcare leaders to achieve financial goals and enhance patient outcomes...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.