Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$175K - $225K *

Drive strategic program management excellence across a diverse client portfolio, ensuring alignment, governance, and operational execution. Lead a team of professionals to enhance client engagement an...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$175K - $225K *

Lead the charge in shaping strategic program management across a diverse client portfolio. Oversee a team of professionals to ensure excellence in execution, governance, and client engagement while dr...

Boston, MARemote

6 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Champion project success by managing data ingestion/extraction for government clients. Oversee the full implementation lifecycle, ensuring timely delivery and stakeholder engagement while navigating c...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$151K - $236K *

Join a team that's redefining global logistics by optimizing supply chain strategies and enhancing fulfillment planning. Lead cross-functional collaboration to ensure timely delivery and compliance ac...

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Engage as a strategic Partner Director to build and enhance partnerships with major consulting firms, driving revenue growth through innovative channel development and collaborative execution...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Transform the partner landscape by sourcing and activating alliances that drive revenue growth. Build strategies and engage with multiple teams to establish a robust partner ecosystem in a fast-paced...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $210K *

Advance partner ecosystems by driving strategic partnerships, creating impactful programs, and fostering revenue growth through collaboration with top consulting firms in a dynamic, fast-paced environ...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to enhancing customer success through expert guidance in Privilege Access Management. Leverage your technical skills to support enterprise clients, ensuring seamless deplo...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $155K *

Drive digital product strategy and execution, enhancing user experiences across platforms. Lead end-to-end product processes, integrating technology and human-centered design to foster meaningful conn...

4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Drive onboarding excellence by leading implementation across product lines, optimizing service delivery, and shaping pricing models. Collaborate with teams to enhance customer experience and streamlin...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $185K *

Join a dynamic team to define and lead product strategy for Family Building Navigation, enhancing member engagement through innovative digital experiences and personalized support while collaborating...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$103K - $150K *

Champion strategic marketing campaigns to acquire and retain clients, leveraging digital and traditional methods. Collaborate with sales and marketing teams to optimize client journeys and drive measu...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$103K - $150K *

Elevate client engagement by executing strategic marketing campaigns that drive acquisition and retention. Collaborate with sales and marketing teams to optimize client journeys and deliver measurable...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$103K - $150K *

Engage clients by executing strategic marketing campaigns that drive acquisition and retention. Collaborate with sales and marketing teams to optimize client journeys and deliver measurable results th...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$103K - $150K *

Lead the charge in executing strategic marketing campaigns to acquire and retain clients. Collaborate with sales and marketing teams to optimize client journeys and deliver high-quality leads, driving...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$187K - $224K *

Lead the charge in supporting Dallas' consulting talent, driving staffing, development, and performance initiatives. Collaborate with leadership to enhance career growth while balancing client and sta...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $115K *

Build strong client partnerships and drive growth by managing a portfolio of mid-sized employers. Collaborate cross-functionally to enhance engagement, retention, and revenue while delivering data-dri...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Join a team that's transforming delivery operations by turning strategy into actionable plans. Drive performance measurement, capacity planning, and risk management to ensure consistent customer value...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$127K - $216K *

Champion risk adjustment initiatives by leading enterprise-wide programs, ensuring compliance and accuracy in data reporting. Collaborate with cross-functional teams to optimize processes and enhance...

Tennessee, USRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $220K *

Transform medical strategies by leading a team of experts, ensuring compliance and scientific accuracy in communications, and fostering client relationships to drive innovative healthcare solutions...

New York, NYRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$210K - $250K *

Unlock your potential by leading medical strategies in a dynamic environment. Drive compliance, mentor a talented team, and collaborate with clients to ensure scientific accuracy in promotional materi...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in enhancing customer experience by overseeing implementations, driving product adoption, and managing strategic relationships. Collaborate with cross-functional teams to ensure a seam...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Oversee strategic and operational leadership for patient access services, enhancing care access, optimizing workflows, and improving patient satisfaction across multiple departments while fostering co...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$125K - $150K *

Empower patient access by providing strategic leadership and operational oversight, enhancing workflows, and fostering collaboration to ensure a seamless, patient-centered experience across healthcare...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$371K - $431K *

Contribute to strategic leadership as a trusted advisor to the CEO, driving organizational priorities and executing initiatives to enhance operational effectiveness while fostering key cross-organizat...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.