Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$140K - $160K *

Engage with us to shape visual direction for impactful healthcare campaigns. Lead and mentor design teams while bridging creative strategies and delivering innovative solutions across diverse platform...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $175K *

Empower digital transformation by driving MarTech initiatives, personalizing engagement, and leading teams to deliver outstanding customer experiences. Shape strategies with marketing and technology l...

Waterloo, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Engage with key mid-market gas station clients to ensure outstanding customer satisfaction, drive onboarding processes, and proactively manage account health to prevent churn while identifying growth...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$292K - $466K *

Champion the evolution of customer identity and access management, leading engineering teams to innovate and execute key strategies that enhance the user experience across platforms while ensuring rob...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Information Technology

$292K - $466K *

Lead organizational strategy and execution for customer identity solutions, overseeing multiple engineering teams to deliver a centralized platform while fostering innovation, talent growth, and align...

Today

  •   11 - 15 years exp.  •   Information Technology

$157K - $198K *

Grow a high-performing SMB sales team by driving revenue, coaching AEs, and developing strategies to exceed quotas. Collaborate with stakeholders to optimize sales processes and foster strong customer...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $200K *

Unlock potential by leading strategic sales enablement initiatives that enhance onboarding, boost sales performance, and drive measurable business outcomes across the organization through innovative t...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$197K - $344K *

Architect the integration strategy for Slack and Salesforce, enhancing platform capabilities and driving product excellence. Collaborate across teams to deliver impactful solutions that improve user a...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Lead and inspire exceptional client relationships through strategic insight, proactive problem-solving, and effective delivery, ensuring growth and satisfaction for both clients and the organization...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$119K - $180K *

Shape operational excellence by owning the annual operating plan, leveraging data for informed decision-making, and collaborating with senior leaders to enhance performance and efficiency in a high-im...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $150K *

Accelerate progress at client satisfaction through effective project management in healthcare. Drive success by managing diverse accounts, fostering collaboration, and enhancing transparency within a...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$170K - $195K *

Engage with diverse stakeholders to lead strategic insights initiatives that drive growth. Translate complex data into actionable recommendations, fostering collaboration across teams to champion cust...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$60K - $250K *

Drive client success by managing relationships and operational workflows. Leverage data analytics and business intelligence to identify growth opportunities and enhance satisfaction. Collaborate acros...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$60K - $250K *

Join a team that's dedicated to enhancing client relationships and driving growth through strategic analysis and operational excellence. Utilize your industry knowledge to support healthcare staffing...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$175K - $210K *

Champion strategic product vision, drive market expansion, and lead cross-functional initiatives to capitalize on growth opportunities in technology solutions across data centers and adjacent sectors...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Lead the strategy and execution of enterprise applications and data management. Own product roadmaps, ensure system efficiency, and build a high-performing team while driving innovation through AI and...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Unlock potential by leading GTM analytics and revenue operations. Partner with leadership to enhance forecasting, reporting, and efficiency across the organization. Drive strategic planning while deve...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $120K *

Join a team that's dedicated to driving customer success for public sector accounts. Manage the complete customer lifecycle, acting as a strategic partner to ensure retention, adoption, and growth whi...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$160K - $190K *

Transform client success through leadership in a dynamic team. Drive retention and expansion while creating a scalable model that enhances client outcomes and fosters growth across a diverse client ba...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$144K - $245K *

Strategize operational excellence by leading critical business development activities. Collaborate closely with cross-functional teams to ensure seamless implementation and service delivery, enhancing...

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$144K - $245K *

Pioneer operational strategies to enhance business development and training initiatives. Drive alignment across teams, streamline processes, and ensure readiness in delivering patient support solution...

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$300K - $350K *

Empower client success by driving growth strategies in the Healthcare sector. Lead consultative sales cycles, forge strong relationships with C-suite executives, and develop tailored consulting soluti...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$300K - $350K *

Transform client engagement in healthcare by driving strategic solutions and fostering relationships. Leverage deep industry knowledge to manage the sales cycle, serving as a trusted advisor to C-leve...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$85K - $100K *

Take ownership of CRM strategies and campaign management to enhance B2B marketing effectiveness. Collaborate with cross-functional teams to optimize data-driven marketing initiatives, ensure data qual...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$115K - $155K *

Shape the future of account-based marketing by designing and executing targeted 1:1 and 1:few programs for strategic accounts, driving pipeline growth and revenue through innovative insights and colla...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.