Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

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$250K - $280K *

Innovate strategic growth by leading sales efforts, expanding client relations, and developing new markets. Collaborate with teams to align on go-to-market strategies and achieve sustainable revenue g...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$150K - $170K *

Pioneer strategic partnerships within the pharmaceutical sector, leveraging expertise in programmatic trading and client engagement to deliver exceptional value and drive revenue growth through collab...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$220K - $240K *

Join a team that's at the forefront of data security, optimizing customer success through technical expertise and relationship building. Leverage your skills to enhance client engagement and drive max...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Lead strategic initiatives to enhance global reproductive health access. Collaborate with donors, partners, and diverse stakeholders, driving evidence-based policy and program delivery that unites the...

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$164K - $261K *

Drive impact by leading portfolio storytelling and keynote presentations for Agentforce Sales, crafting resonant narratives that engage customers, influencers, and executives across various channels a...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$196K - $285K *

Contribute to our narrative as a Portfolio Storytelling & Keynote lead, steering impactful storytelling and compelling presentations. Harness your product fluency and creativity to influence audiences...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive strategic growth and client satisfaction by managing complex relationships, delivering innovative solutions, and executing high-impact initiatives. Collaborate cross-functionally to meet client...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Optimize operational efficiencies across Primary Care services while ensuring compliance, improving quality outcomes, and driving strategic growth initiatives. Collaborate with clinical teams to imple...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$220K - $230K *

Lead the charge in optimizing talent management and organizational effectiveness, serving as a strategic HR partner to senior leaders. Drive workforce planning and employee engagement initiatives that...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$200K - $275K *

Lead strategic market access initiatives for rare diseases, focusing on pricing strategies and cross-functional collaboration to enhance patient access and drive business impact. Shape compelling valu...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Drive the strategic vision for Technical Support, enhancing service delivery and operational efficiency while championing AI transformation and innovation to elevate customer experience and achieve bu...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$110K - $130K *

Elevate customer success by owning relationships with high-value event organizers, driving growth and adoption, and ensuring long-term success through strategic engagement and proactive insights...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$183K - $209K *

Drive the strategy and execution of revenue enablement programs, empowering teams to achieve aggressive targets. Lead and mentor a global team, architect onboarding frameworks, and develop effective l...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Unlock potential by acting as the functional design authority for clients, translating complex business challenges into feasible SAP solutions from pursuit to delivery, enhancing client satisfaction a...

Montreal, QCIn-Person

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $190K *

Lead the charge in transforming customer experience data into actionable insights by developing a robust measurement framework and collaborating across teams to enhance customer health and satisfactio...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Join a team that's redefining product marketing in a high-growth AI-centric environment. Lead strategic initiatives, own key messaging, and shape impactful marketing efforts that engage shop owners an...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$123K - $186K *

Elevate your career by leveraging your data expertise to drive strategic outcomes for our clients. As a key architect, you'll optimize technical architectures and enhance customer engagement through i...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $186K *

Empower strategic customers by leveraging your expertise in data and AI. Drive successful outcomes using Data360 to optimize customer engagement, technical architecture, and operational efficiency whi...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $186K *

Drive innovative data solutions as a Success Architect, leveraging expertise in data analytics to enhance customer engagement and operational efficiency, empowering strategic customers to optimize out...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $202K *

Unlock potential by driving successful outcomes for strategic customers with your data and analytics expertise. Engage deeply to optimize technical architectures and foster collaborative success throu...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $186K *

Optimize customer success through your expertise in Data360 and AI-driven data solutions. Collaborate with stakeholders to enhance technical architecture and drive impactful outcomes for strategic cli...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$220K - $290K *

Lead the charge in shaping an omni-channel Customer Experience team, overseeing Phone, Email, and Chat operations. Drive performance, transform operations, and develop talent as we leverage AI to enha...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$190K - $260K *

Lead and enhance multi-channel Customer Experience operations, ensuring exceptional customer satisfaction and performance metrics across Phone, Email, and Chat. Drive strategic improvements and develo...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$142K - $150K *

Join a team that drives marketing excellence through strategic leadership and operational optimization. Oversee MarCom's execution and technology integration while enhancing workflow efficiency across...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$170K - $215K *

Empower your career by leading strategic partnerships and initiatives that drive commercial growth and scientific objectives, while managing a dedicated team and collaborating cross-functionally acros...

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.