Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$100K - $130K *

Strategize talent management initiatives to enhance employee engagement, performance, and retention, while developing processes to drive organizational change and support leadership in fostering a hig...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$143K - $210K *

Empower the Credit & Refunds Resolutions team by shaping strategy, leveraging AI, and driving impactful outcomes across support and fraud domains, while aligning diverse stakeholders and fostering a h...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$143K - $210K *

Drive strategy and execution for AI-integrated compensation decisions, enhancing support and fraud functionalities while improving customer experience. Collaborate across teams to foster growth, optim...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$143K - $210K *

Shape the future of customer resolutions by leading a high-impact team, driving strategic initiatives, optimizing performance through data, and fostering talent in a dynamic, cross-functional environm...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $170K *

Empower client relationships by managing integrated programs while serving as a trusted advisor to C-Suite executives. Deliver clear communication and execution for successful project outcomes, foster...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$150K - $170K *

Shape client relationships by managing programs from conception to execution. Serve as the primary advisor for high-level stakeholders, ensuring projects align with client priorities while maintaining...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$160K - $217K *

Lead and mentor a high-performing customer success team, driving engagement and strategic initiatives for mid-market clients. Collaborate across functions to optimize processes, advocate for customer...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Drive the evolution of global talent acquisition, leading impactful recruiting strategies to meet growth ambitions. Collaborate with executives while enhancing recruiting processes and technology to t...

2 days ago

  •   8 - 10 years exp.  •   Staffing

$150K - $200K *

Invent impactful solutions as a strategic sales leader, driving enterprise consulting revenue growth with a focus on high-value transformations for Fortune 500 clients. Partner closely to foster execu...

Yesterday

  •   11 - 15 years exp.  •   Business Services

$245K - $260K *

Lead the charge in enhancing global digital customer experiences across web and mobile platforms. Define product vision and strategy to drive key commerce initiatives, optimize user engagement, and ch...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$120K - $180K *

Empower your career by joining a dynamic sales team dedicated to enhancing Workday client success. Drive strategic initiatives and foster relationships within a flexible, remote-first culture, all whi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$159K - $287K *

Help us drive strategic growth in Pharma Solutions by leading complex sales initiatives, developing executive-level relationships, and delivering tailored CDMO solutions from concept through commercia...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K - $180K *

Elevate your career by spearheading strategic agency partnerships, driving pipeline growth, and fostering cross-functional collaboration. Join us in transforming business objectives into actionable pl...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Lead the development and scaling of a B2B SaaS revenue management product suite. Drive strategy, manage product teams, and align with executive partners to enhance customer outcomes and market impact...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $250K *

Lead the charge in enterprise sales across East USA and Canada, driving revenue through strategic account management and team leadership. Innovate market strategies in data storage and HPC while foste...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Empower Fortune 500 clients by driving post-sale success, enhancing value, and ensuring long-term relationships. Act as a strategic advisor while collaborating across functions to optimize outcomes an...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $200K *

Drive strategic technology initiatives between IT and commercial units, prioritizing product roadmaps to enhance sales enablement and operational efficiency while delivering impactful solutions aligne...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$181K - $332K *

Lead the charge in defining repeatable delivery models for professional services. Collaborate across teams to standardize processes and improve delivery predictability, ensuring scalable and effective...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$204K - $281K *

Empower a high-performing team to deliver innovative GTM technology solutions. Drive Agile project execution, foster collaboration with stakeholders, and optimize operational efficiencies to meet busi...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$182K - $251K *

Join a team that's redefining customer experience technology by leading agile software delivery. Drive innovation while managing talented professionals to deliver seamless GTM solutions that align wit...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$182K - $251K *

Unlock potential by leading a skilled team to deliver sophisticated GTM technology solutions, ensuring alignment with business objectives while driving Agile processes and operational excellence acros...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$182K - $251K *

Lead the charge in delivering top-notch GTM technology solutions by managing a dynamic team of software professionals. Drive project delivery, champion Agile practices, and build strategic partnership...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$175K - $225K *

Elevate brand storytelling by leading a dynamic content team to create compelling, human-focused narratives that drive engagement and support market growth. Collaborate cross-functionally to harness i...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$134K - $190K *

Elevate the Sales team's capabilities through impactful onboarding and enablement strategies across global regions. Foster inclusivity and collaboration to maximize productivity while driving measurab...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $160K *

Lead cross-functional teams to deliver innovative marketing solutions, managing client relationships, budgets, and program performance to drive brand growth and impact in a collaborative environment...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.