Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$135K - $160K *

Elevate your career by leading the strategy and execution of analytics products that drive measurable value in healthcare. Collaborate across teams to transform complex data into actionable insights t...

Dublin, OHRemote

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Join a team that's redefining healthcare analytics by developing impactful products that translate complex data into actionable insights, driving measurable ROI and client success through innovative r...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$177K - $329K *

Drive the transformation of customer experience strategy, leading a high-impact team to integrate human-centered design and digital engagement across multiple organizational functions, ensuring alignm...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $100K *

Unlock potential by leading the EquipREADY service program, optimizing equipment sanitation and distribution while managing a team of technicians. Drive compliance, enhance client satisfaction, and en...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Drive revenue growth by leading a high-performing enterprise sales team, executing strategic sales plans, and building relationships with key decision-makers in the cybersecurity sector. Collaborate c...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$236K - $296K *

Join a team that's redefining customer engagement by tackling complex enterprise accounts. You'll lead technical success initiatives, collaborate with engineers, and influence key stakeholders to driv...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$236K - $296K *

Innovate by defining technical success for complex enterprise accounts. Collaborate with engineers and executives to navigate challenges, establish trust, and drive impactful outcomes in a dynamic, cu...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$213K - $266K *

Elevate your career by tackling complex enterprise accounts, defining technical success, and leading a squad of engineers to drive impactful solutions. You'll navigate challenges, build trust, and inf...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$213K - $266K *

Drive technical success on complex enterprise accounts, crafting tailored solutions and managing relationships with key stakeholders. Collaborate with engineers to navigate challenges and ensure impac...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$211K - $250K *

Lead the strategic growth of vital accounts, enhancing enterprise AI adoption. Collaborate with C-suite executives to embed a transformative platform, driving long-term revenue and securing client suc...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$156K - $195K *

Own the end-to-end B2B2C enrollment funnel by transforming data into actionable insights, optimizing processes, and leading cross-functional collaboration to enhance growth and ensure successful membe...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$155K - $205K *

Champion process excellence by optimizing workflows and driving cross-functional improvements. Collaborate with teams to enhance operational efficiency, reduce costs, and elevate service quality throu...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$225K - $260K *

Empower a high-performing product team to define and execute a strategic roadmap, ensuring alignment across departments while prioritizing patient access to therapies. Lead discovery and decision-maki...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Drive operational excellence by leading service delivery for ERP and WMS platforms. Oversee support teams, optimize system performance, and ensure alignment with business needs while fostering collabo...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform service delivery for ERP/WMS platforms, ensuring operational excellence and user satisfaction. Lead a high-performing team to optimize system performance, drive continuous improvement, and a...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$216K - $297K *

Lead the global partner product marketing strategy, driving demand and collaboration with key alliances. Manage a high-impact team to optimize relationships and create compelling go-to-market content...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$240K - $330K *

Lead the charge in global partner product marketing strategy, driving joint demand and optimizing relationships with key alliances. Collaborate across teams to create impactful content and enhance par...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$240K - $330K *

Reimagine partner marketing strategies by leading global initiatives that drive demand and enhance relationships with key technology alliances. Collaborate across teams to create impactful content and...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Lead a remote customer service team to enhance delivery and support of orthotic and prosthetic solutions. Define and manage performance metrics while driving effective communication and issue resoluti...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Join a team that's shaping the future of hospitality tech by managing customer success for SMB and mid-market restaurant groups, driving renewals and expansions while building effective processes and...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$140K - $200K *

Transform client delivery through technology, optimize customer journeys, and enhance engagement. Collaborate with cross-functional teams and leverage insights to shape innovative solutions that eleva...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$138K - $207K *

Advance the Employee Relations function by shaping policies, ensuring legal compliance, and fostering a positive workplace culture. Collaborate with leadership to enhance employee engagement and resol...

6 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Grow your career with a strategic role in Employee Relations, guiding policy development and compliance while fostering a positive workplace culture. Collaborate with leadership to enhance employee en...

6 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Unlock your potential by leading Employee Relations, shaping policies, ensuring compliance, and fostering a positive workplace culture. Collaborate with leadership to enhance employee engagement and a...

6 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$100K - $120K *

Elevate your career by leading strategic sales initiatives and driving growth. Manage operations, mentor teams, and foster customer loyalty while analyzing performance metrics to achieve ambitious sal...

Today

  •   5 - 7 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.