Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$141K - $200K *

Partner with us to enhance customer success through ownership of the entire lifecycle, ensuring retention, driving product adoption, and identifying expansion opportunities in a dynamic environment...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$143K - $216K *

Innovate the training experience for Customer Success Managers by creating engaging, AI-integrated, hands-on learning resources that empower users to excel in their roles and enhance customer relation...

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$143K - $216K *

Reimagine the training experience for Customer Success Managers by designing interactive, practical learning solutions. Ensure teams harness AI to improve customer value, driving engagement through sc...

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$143K - $216K *

Design and develop impactful learning experiences for CSMs, integrating AI into training. Empower teams by creating scalable resources and delivering engaging content that enhances customer relationsh...

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$143K - $216K *

Transform customer success management training through interactive, hands-on learning experiences that merge AI with practical engagement to elevate performance across a dynamic organization...

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$172K - $236K *

Transform the customer success experience by designing engaging training that empowers CSMs with effective, hands-on learning tools to enhance customer relationships and renewals, seamlessly integrati...

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$143K - $216K *

Drive the development of impactful training experiences for Customer Success Managers by leveraging AI and practical learning methods to ensure they consistently deliver value to clients while enhanci...

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$126K - $207K *

Drive product innovation by developing user-friendly advertising solutions for small businesses. Collaborate with cross-functional teams to deliver value and meet dynamic advertising needs across the...

Today

  •   5 - 7 years exp.  •   Consumer Technology

$135K - $165K *

Empower client success through strategic relationship management and service delivery oversight. Drive governance, enhance service quality, and ensure client satisfaction for a portfolio of Oracle man...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $165K *

Empower client success by managing relationships and driving service delivery excellence for a portfolio of Oracle managed services clients, ensuring satisfaction and adherence to SLAs while fostering...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$135K - $165K *

Champion client success by managing relationships and driving outcomes for Oracle managed services. Enhance service delivery, uphold SLAs, and ensure client satisfaction while pursuing growth initiati...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$320K - $440K *

Join a team that's dedicated to driving strategic advertising solutions for Fortune 500 clients. Leverage your expertise to build valuable partnerships and influence industry trends while spearheading...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$91K - $118K *

Lead and enhance customer support operations for U.S. Military families, ensuring excellence in service delivery and engagement. Oversee a dedicated team and technology solutions while promoting a cus...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$136K - $158K *

Drive excellence in customer experience by leading operations, enhancing services, and optimizing performance across various channels. Inspire a high-performing team to meet service standards, ensurin...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Transform the enterprise sales landscape by leading a dynamic team of Account Executives to drive revenue, develop strategies, and foster relationships within the dental industry, promoting growth and...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Champion client growth by delivering tailored marketing solutions and managing end-to-end sales processes. Collaborate with internal teams to drive successful campaigns while expanding existing partne...

Today

  •   Less than 5 years exp.  •   Business Services

$170K - $188K *

Champion customer loyalty by leading retention strategies and teams, focusing on subscription and lifecycle marketing to enhance LTV in a high-impact DTC environment. Drive actionable insights from da...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$170K - $210K *

Drive operational excellence as you empower product strategy and execution, partnering with senior leadership to enhance alignment and performance through data-driven insights and robust governance st...

4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$164K - $261K *

Lead the storytelling strategy for Agentforce Sales, crafting powerful narratives that resonate across stages and channels. Inspire teams with compelling presentations and drive customer advocacy to c...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Transform the sales landscape by leading and scaling our small and mid-market sales team, driving strategic initiatives, and coaching talent to exceed sales targets while leveraging advanced technolog...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$250K - $280K *

Innovate strategic growth by leading sales efforts, expanding client relations, and developing new markets. Collaborate with teams to align on go-to-market strategies and achieve sustainable revenue g...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$150K - $170K *

Pioneer strategic partnerships within the pharmaceutical sector, leveraging expertise in programmatic trading and client engagement to deliver exceptional value and drive revenue growth through collab...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$220K - $240K *

Join a team that's at the forefront of data security, optimizing customer success through technical expertise and relationship building. Leverage your skills to enhance client engagement and drive max...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Lead strategic initiatives to enhance global reproductive health access. Collaborate with donors, partners, and diverse stakeholders, driving evidence-based policy and program delivery that unites the...

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$164K - $261K *

Drive impact by leading portfolio storytelling and keynote presentations for Agentforce Sales, crafting resonant narratives that engage customers, influencers, and executives across various channels a...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.