Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$80K - $95K *

Drive customer success by fostering relationships, ensuring renewals, and identifying growth opportunities. Engage with key stakeholders to align solutions with evolving needs, enhancing satisfaction...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $166K *

Drive operational excellence by leading a team of program managers, enhancing client relationships, and ensuring high-quality deliverables while fostering a culture of continuous improvement and strat...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$123K - $166K *

Lead and mentor a team of program managers, driving client program success and operational excellence. Collaborate across departments to enhance processes, ensure compliance, and achieve strategic goa...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Transform the customer journey with innovative lifecycle marketing strategies. Drive engagement and retention for a global audience by leveraging multi-channel campaigns and data-driven insights. Join...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $160K *

Champion customer success by fostering collaboration and optimizing Veeva applications for global clients. Leverage your expertise to drive strategic engagement and enhance customer relationships, ens...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $160K *

Drive customer success by optimizing Veeva applications for global clients. Collaborate with stakeholders to enhance business outcomes and foster relationships, ensuring effective use of promotional c...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $160K *

Elevate customer success by partnering with global clients to optimize Veeva applications. Act as a trusted advisor, ensuring alignment with business goals and fostering collaboration to enhance value...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$163K - $297K *

Join a dynamic team to shape the future of digital consumer experiences in LATAM. Lead product strategy and execution for innovative e-commerce solutions, driving customer satisfaction and loyalty whi...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Shape the future of client engagement by driving digital campaign success, fostering strong relationships, and delivering exceptional customer experiences in a fast-paced environment. Collaborate with...

1 week ago

  •   Less than 5 years exp.  •   Media

$243K - $365K *

Accelerate leadership development by guiding global teams in creating innovative coaching and performance management tools. Drive product strategy and execution to empower organizations in optimizing...

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$243K - $365K *

Drive product leadership for Leader Enablement & Coaching, influencing strategy, defining roadmaps, and executing transformative experiences that elevate manager capability and connect coaching with p...

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$243K - $365K *

Empower teams by leading the development of innovative Leader Enablement products. Drive strategy, roadmap execution, and cross-functional collaboration to enhance talent management and coaching solut...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$243K - $365K *

Transform leadership development by guiding global teams in creating innovative coaching and performance management tools that empower managers and cultivate exceptional leaders across organizations...

Yesterday

  •   11 - 15 years exp.  •   Consumer Technology

$143K - $251K *

Drive exceptional customer experiences by leading a global Product Support team, ensuring operational excellence and continuous improvement in a fast-paced SaaS environment focused on customer value a...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Shape the future of marketing by leading compelling storytelling and messaging for a dynamic product portfolio. Collaborate across teams to craft narratives that resonate with customers and executives...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $175K *

Champion your career by leading impactful storytelling for a dynamic product portfolio. Drive messaging and narratives across major launches and events, connecting innovation with customer value in a...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in managing a multi-location service order processing team, ensuring timely repair services and exceptional customer satisfaction. Mentor staff to enhance their skills and career growt...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$175K - $250K *

Lead the charge in enhancing Benefits Operations by driving strategy, improving client experiences, and ensuring team performance. Collaborate across functions to implement scalable solutions and achi...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$175K - $250K *

Lead the charge in enhancing benefits operations by driving strategy, improving client experiences, and ensuring team performance. Collaborate across functions to implement scalable solutions and fost...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$175K - $250K *

Champion operational excellence by leading Benefits Ops, driving strategy, and enhancing client satisfaction. Oversee team performance, implement process improvements, and foster growth in a dynamic e...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$185K - $277K *

Engage with senior leadership to drive strategic initiatives, enhance operational efficiency, and foster cross-functional collaboration, ensuring impactful outcomes for the People team and the organiz...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $150K *

Analyze customer engagement to drive retention, product adoption, and outcomes, while managing commercial performance through strategic insights and proactive solutions in a high-growth environment...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$83K - $132K *

Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$88K - $105K *

Shape the future of customer delivery by ensuring compliance with contracts, fostering collaboration across teams, and driving accountability for timely execution of obligations. Be the key liaison be...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Transform onboarding processes by leading implementation delivery, designing pricing models, and integrating teams. Own the commercial aspects while ensuring quality and efficiency in customer transit...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.