Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$151K - $227K *

Lead the charge in managing complex customer relationships within government sectors, ensuring alignment of identity management solutions with mission and compliance needs while driving strategic insi...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$418K - $500K+*

Unlock potential by leading strategic account growth and driving revenue across high-value clients. This role combines executive engagement with global sales leadership to optimize market share and en...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Take ownership of client engagement strategy, ensuring exceptional execution and innovative solutions that align with client objectives within the healthcare communications landscape...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$138K - $221K *

Drive strategic partner delivery and product strategy by leading a global team. Collaborate across functions to solve complex customer needs, ensuring successful implementations and a strong customer...

North York, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Business Services

$138K - $221K *

Innovate in a dynamic leadership role, guiding a global team to enhance partner delivery and product strategies. Drive commercial growth and customer success across the payments landscape, shaping exc...

Toronto, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Business Services

$201K - $272K *

Unlock the potential of partner-led success as you drive global strategy and execution, leading a diverse team to achieve measurable outcomes in customer business value realization while championing i...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $90K *

Manage client location operations, leading a team in service excellence, resource management, and client satisfaction while ensuring compliance with organizational policies and goals to drive ongoing...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $105K *

Engage with mid-market clients to build strong relationships, provide solutions, and drive account growth. Leverage your expertise to enhance customer success and ensure service excellence across mult...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Shape the future of partner relationships by managing success from onboarding to renewal. Drive growth through strategic planning and collaboration, ensuring partner objectives are met while optimizin...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$140K - $180K *

Accelerate progress at the forefront of enterprise sales by leading a high-performing team to exceed targets and deepen client relationships. Drive innovative sales strategies and engage senior execut...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$155K - $195K *

Elevate brand storytelling by leading copywriting and editorial efforts, ensuring consistency across all consumer and business touchpoints. Drive strategic messaging and oversee content quality to enh...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$81K - $87K *

Elevate business performance by delivering actionable insights that drive strategy across Sales and Customer Success. Collaborate with leadership to translate data into clear narratives, enhance repor...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $105K *

Transform branch operations by leading a dynamic team, driving growth strategies, and ensuring compliance while enhancing patient care and satisfaction in a collaborative environment...

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $100K *

Elevate customer success by owning post-launch relationships, driving adoption and retention of POS systems for restaurants. Collaborate cross-functionally to enhance service delivery and improve prod...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$130K - $180K *

Advance your career by leading innovative customer solutions that drive measurable value and operational improvements. Collaborate with cross-functional teams to transform property operations and rein...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $180K *

Lead the charge in building impactful relationships with iconic brands, driving growth in diverse markets through your expertise in CPG and innovative advertising strategies that harness the power of...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$98K - $172K *

Transform customer experiences by leading a dynamic team focused on delivering exceptional service and driving strategic initiatives to enhance customer loyalty and product adoption across diverse cor...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$140K - $160K *

The Customer Success Manager at Layer Health will be responsible for managing existing customer relationships and ensuring their satisfaction and retention. This role involves serving as the primary p...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$140K - $160K *

The Customer Success Manager at Layer Health will be responsible for managing existing customer relationships and ensuring their satisfaction and retention. This role involves serving as the primary p...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$220K - $300K *

Transform customer engagement through innovative lifecycle marketing strategies that enhance onboarding, retention, and expansion. Lead collaboration across teams to deliver measurable post-sale growt...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$109K - $119K *

Champion the partner experience by leading operations and program management initiatives. You'll develop systems, support onboarding, and drive continuous improvement through data analysis and cross-f...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$109K - $119K *

Transform the partner experience by elevating program operations and strategic initiatives. Leverage project management skills to enhance engagement, ensure seamless onboarding, and advocate for partn...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$165K - $185K *

Champion global Customer Advisory programs, fostering deep relationships and compelling narratives. Drive marketing initiatives with strategic customers, enhancing engagement and experiences across te...

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$165K - $185K *

Help us drive customer storytelling by managing advisory programs and engaging customers through impactful marketing initiatives that align business needs with compelling narratives, fostering cross-f...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Drive operational excellence by overseeing distribution center performance, fostering a culture of safety and efficiency. Collaborate across teams, optimize logistics processes, and lead strategic ini...

Blainville, QCIn-Person

5 days ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.