Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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1
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$160K - $175K *

Champion clinical excellence by guiding clients through pharmacy benefit processes, conducting insightful reviews, and fostering partnerships. Drive innovative strategies that enhance client satisfact...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Engage key clients to drive strategic growth by building executive relationships, understanding business priorities, and positioning innovative AI and cloud solutions that deliver substantial value an...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Accelerate progress at key client accounts by driving strategic growth, fostering executive relationships, and leveraging AI, digital, and cloud solutions to achieve significant business outcomes. Sha...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$73K - $102K *

Empower customer journeys by identifying improvement opportunities and enhancing engagement. Collaborate cross-functionally to ensure world-class support and foster a customer-centric culture that dri...

Brockville, ONIn-Person

Today

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Partner with us to transform customer experience operations into a seamless, data-driven journey. Your leadership will unify departments for consistency, enabling effective strategies that enhance cus...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$143K - $194K *

Lead the development of scalable customer programs to enhance product testing and insights. Collaborate cross-functionally to integrate customer feedback into decision-making, ensuring a seamless cust...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$128K - $173K *

Champion customer engagement by leading comprehensive programs that connect product and go-to-market teams. Drive insights from managed customers to refine products and enhance launch readiness across...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Strategize account growth post-sale, expanding revenue through nurturing senior relationships. Drive product adoption and navigate complex organizational structures to maintain momentum and secure las...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$160K - $200K *

Partner with us to drive new business within the BFS+I sector, leveraging your deep industry expertise and executive connections to establish enduring client relationships and close high-value deals i...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$174K - $291K *

Lead and transform large-scale SAP migration initiatives while ensuring strategic alignment, managing delivery risks, and fostering cross-functional collaboration to achieve business objectives and op...

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$174K - $291K *

Lead strategic SAP transformation initiatives to advance enterprise objectives, ensuring program execution and cross-functional collaboration for successful migration from SAP ECC to S/4HANA, overseei...

4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$152K - $266K *

Join us to drive strategic customer programs in semiconductor product management, leading cross-functional teams to ensure timely delivery and execution of technical commitments while maintaining stro...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$152K - $266K *

Transform customer engagement through strategic leadership in semiconductor programs. Oversee end-to-end management, ensuring timely deliverables and alignment across teams while fostering strong part...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$152K - $266K *

Drive customer program success by leading strategic initiatives across multiple functions, ensuring timely delivery of technical and operational commitments. Build partnerships with stakeholders to en...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$108K - $184K *

Advance your career by leading operational excellence in provider network management, enhancing relationships, and driving strategy across all lines of business to optimize performance and ensure comp...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $184K *

Optimize provider network operations while guiding strategic initiatives across divisions. Lead performance monitoring for key areas, ensuring compliance and efficiency while enhancing provider relati...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Drive customer success by cultivating partnerships that enhance platform adoption, improve operational efficiency, and ensure renewal planning for enterprise accounts. Become a trusted advisor and lea...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$108K - $184K *

Transform provider network operations by leading strategic initiatives and ensuring compliance across divisions. Collaborate cross-departmentally to enhance performance metrics and provider satisfacti...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $184K *

Optimize provider network operations by managing key functions, enhancing performance, and fostering collaboration across departments to ensure compliance and operational excellence in a dynamic healt...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $184K *

Join a team that's committed to excellence in provider network operations. Oversee essential functions in provider relations, data management, and system interoperability to drive strategic initiative...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $110K *

Empower high-value customers by driving strategic onboarding, adoption, and retention, while ensuring maximum satisfaction and measurable success within a dynamic, multi-stakeholder environment...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $110K *

Join as a trusted advisor to high-value customers, ensuring strategic onboarding, product adoption, and customer success. Drive enterprise-level retention and satisfaction while delivering measurable...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$69K - $114K *

Accelerate progress at driving alliance marketing programs that enhance business visibility and growth. Oversee marketing strategy, content development, and campaign management while collaborating cro...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Business Services

$229K *

Lead the charge in scaling data engineering capabilities in healthcare, driving secure, AI-enabled platforms for clinical intelligence. Partner across functions to enhance analytics and operational ex...

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$271K - $406K *

Unlock potential by leading strategic initiatives, optimizing sales operations, and enhancing launch readiness across commercial functions to drive business success and collaboration in key markets...

2 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.