Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$113K - $197K *

Lead the digital transformation by driving strategic initiatives that enhance user engagement and deliver innovative solutions, ensuring alignment of technology with business goals while managing a hi...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $150K *

Champion client success by leading strategic relationships and driving growth through expert guidance and strong team collaboration, focused on mid-market and large group benefits. Deliver exceptional...

Toronto, ONIn-Person

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$185K - $195K *

Architect integrated marketing strategies to enhance brand identity, drive growth, and forge meaningful audience connections across channels. Collaborate with cross-functional teams to deliver impactf...

4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Join us in transforming customer service into a strategic advantage. Lead the development of innovative systems and processes to deliver exceptional customer experiences while fostering a high-perform...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Unlock potential by leading commercial operations and sales strategy. Drive efficiency through data analytics, optimize sales processes, and enhance revenue growth while managing a high-performance te...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Advance our commercial strategy by leading sales operations, optimizing processes, and leveraging data analytics. Collaborate across teams to enhance operational efficiency, forecast accuracy, and rev...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Optimize regional sales initiatives by leading a dynamic team, driving revenue growth through effective mentoring, and enhancing customer relationships while achieving strategic sales objectives in a...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Deliver large-scale infrastructure projects, ensuring timely capacity solutions and seamless vendor collaboration. Lead complex, multi-site programs while managing critical resources and risks to meet...

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with executive stakeholders to drive customer retention, expand partnerships, and enhance business value through strategic account management and success planning, ensuring on-time renewals and...

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$232K - $260K *

Drive product marketing strategies and operations at a critical growth phase. Lead a team to define market narratives and align cross-functional initiatives, ensuring impactful launches that enhance s...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$240K - $260K *

Lead and enhance sales operations by modernizing workflows, embedding AI, and driving data-driven decision-making while collaborating cross-functionally to optimize revenue and operational processes...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$180K - $240K *

Champion partner integrations by bridging technology and business needs. Lead technical discussions, design solutions, and ensure seamless onboarding for a diverse range of B2B partners while optimizi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$180K - $240K *

Shape the future of client integrations by leading technical relationships, overseeing B2B partner onboarding, and architecting seamless solutions within a dynamic financial ecosystem. Unlock your pot...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $95K *

Lead university-wide initiatives for academic advising and student success. Oversee strategic planning, foster collaboration among departments, and drive continuous improvement to enhance student rete...

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$169K - $211K *

Lead the transformation of employee experiences across global offices by designing and executing a comprehensive workplace strategy. Drive engagement, team management, and efficient space utilization...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$140K - $180K *

Tackle media strategy and planning for healthcare clients. Lead a team, innovate omnichannel solutions, and drive measurable outcomes. Partner with stakeholders to elevate audience-first approaches an...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $137K *

Contribute to client success by managing hospital marketing campaigns, ensuring effective communication and execution across multiple projects in a fast-paced, collaborative environment...

4 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$90K - $137K *

Empower clients as a dedicated partner in healthcare marketing. Manage hospital accounts, implementing strategies that lead to success while collaborating with internal teams in a fast-paced, tech-sav...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$125K - $150K *

Optimize partner success by cultivating trusted relationships with health systems, driving growth, and ensuring exceptional service in a strategic, high-touch role that balances deep engagement with c...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $175K *

Unlock potential by driving growth for high-revenue client accounts. Build lasting relationships and strategize retention across brands, ensuring expansion within existing organizations. Collaborate c...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead the charge in driving account growth for key clients, leveraging AI expertise to shape conversations with CXOs. Expand engagement depth while achieving aggressive revenue targets and enhancing cl...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Elevate your career by driving key account growth and establishing strategic AI partnerships, while expanding client relationships and achieving ambitious revenue targets through collaborative efforts...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$250K - $370K *

Accelerate growth by expanding key accounts and establishing strategic partnerships with CXOs. Leverage AI expertise to drive value-led conversations and ensure client satisfaction while achieving rev...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$250K - $370K *

Drive account growth by exceeding revenue targets and strategically partnering with CXOs to enhance AI transformation engagements. Expand portfolio depth through relationship-building, structured plan...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $175K *

Champion clinical excellence by guiding clients through pharmacy benefit processes, conducting insightful reviews, and fostering partnerships. Drive innovative strategies that enhance client satisfact...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.