Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$125K - $130K *

Lead our operations team to scale packaging and kitting from $5M to $10M, enhancing quality and delivery. Drive continuous improvement and optimize our ERP system while fostering meaningful work exper...

4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Champion customer success by driving digital engagement strategies for mid-market clients, ensuring high adoption and retention of our extensive music library while collaborating with cross-functional...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$150K - $180K *

Accelerate growth by leading global partnerships with PwC and GSIs. Drive revenue through strategic relationship management, co-selling initiatives, and market expansion while collaborating with cross...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$100K *

Develop and oversee a high-performing sales renewal team, drive growth, ensure customer satisfaction, and foster an inclusive culture by coaching staff and collaborating with management in a fast-pace...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Empower our Patient Services team by leading operational excellence, setting service standards, and ensuring timely, compassionate care. Collaborate across departments to enhance patient assistance pr...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive customer success by optimizing product adoption and usage for strategic clients. Leverage audit expertise to enhance workflows and foster long-term partnerships, ensuring measurable value from t...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $200K *

Lead the charge in driving commercial activation and revenue growth for a multi-million-dollar portfolio, leveraging strategic insights and AI to enhance client engagement and deliver measurable resul...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $115K *

Optimize client success by managing relationships, driving renewals, and aligning technology with client needs. Collaborate with cross-functional teams to deliver impactful solutions and ensure long-t...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Media

$95K - $115K *

Shape the future of customer experience by enhancing operational efficiency and driving satisfaction. Collaborate across teams to implement strategies that elevate service quality and ensure seamless...

California, USRemote

6 days ago

  •   5 - 7 years exp.  •   Transportation

$160K - $287K *

Lead the charge in shaping technology product strategy for a Specialty Business Unit, managing end-to-end delivery and building a high-performing team while aligning product goals with overall enterpr...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$155K - $165K *

Champion enterprise account growth by cultivating relationships, driving renewals, and maximizing customer value through strategic solutions and consultative selling in a dynamic environment...

Yesterday

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Elevate global business performance by leading Salesforce strategy and delivery. Drive innovation, empower engineering teams, and influence technology direction to create impactful solutions that enha...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$156K - $202K *

Elevate patient experiences by leading strategic initiatives in governance, intelligence, and hospitality excellence. Drive performance improvement and operational consistency across healthcare servic...

Yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$86K - $133K *

Champion the post-sales journey for enterprise clients, driving value through AI solutions, workflow redesign, and strategic adoption. Collaborate cross-functionally to enhance customer success and in...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$86K - $133K *

Empower enterprise customers by driving measurable outcomes and value realization. Collaborate cross-functionally to enhance workflows, leverage AI solutions, and ensure stakeholder alignment for succ...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $200K *

Join a dynamic team to shape business strategy and drive growth. Collaborate across Product, Engineering, Sales, and Finance to translate market insights into actionable plans, ensuring alignment and...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Help us drive revenue growth by leading the full sales cycle in the Digital Science sector, engaging with C-suite leaders and aligning solutions with enterprise strategies to enhance decision-making a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate your career by leading a dynamic sales team to drive IT security solutions. Collaborate with clients and partners to enhance sales strategies, mentor talent, and achieve regional objectives...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $120K *

Deliver integrated digital media strategies for healthcare clients, leading planning discussions and optimizing campaigns across various channels. Collaborate with cross-functional teams to ensure ali...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$123K - $227K *

Empower customer success as a trusted advisor, driving strategy and innovation. Collaborate with key stakeholders to enhance customer value and satisfaction while navigating industry challenges in a f...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $227K *

Accelerate customer success by driving engagement and strategic alignment across Marketing & Commerce initiatives. Serve as a trusted advisor, ensuring clients derive maximum value from our AI-driven...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $227K *

Unlock potential by serving as a trusted Customer Success Partner, driving impactful engagements and strategic solutions for high-value marketing customers while ensuring alignment with their business...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $175K *

Transform strategic services by advising C-Level executives on operationalizing objectives, enhancing employee engagement, and driving measurable business outcomes through effective strategy execution...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $320K *

Champion transformative healthcare by leading care management initiatives, enhancing quality and access across services. Collaborate with leadership to optimize operations, improve patient outcomes, a...

4 days ago

  •   11 - 15 years exp.  •   Healthcare

$120K - $145K *

Accelerate progress at our Sales Enablement team by shaping strategies that enhance wholesaler effectiveness, drive growth, and foster a culture of continuous learning and innovation in financial serv...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.