2+ years in Customer Success, Account Management, or Solutions Consulting with enterprise customers
Experience engaging with senior stakeholders and executives
Ability to translate customer needs into practical solutions
Comfortable in both technical and business discussions
Hands-on experience with modern AI platforms and tools
Strong communication and storytelling skills
Proactive team player with innovative ideas for user adoption and churn mitigation
Responsibilities
Own post-sales relationships for enterprise customers to drive business outcomes
Partner with customers to redesign workflows and activate AI use cases
Translate customer goals into value hypotheses and success metrics
Lead change management efforts for new workflows and stakeholder alignment
Conduct strategic business reviews focusing on outcomes and ROI
Identify risks and opportunities within accounts using qualitative and data insights
Collaborate cross-functionally to expand customer footprint and influence product direction
Benefits
Emphasis on community and in-person collaboration, requiring office presence at least 3 days a week
Commitment to diversity and inclusion in hiring practices
Encouragement for applicants who may not meet all requirements to apply
Full Job Description
WHAT YOU'LL DO
Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
Partner with customers to map and redesign critical workflows
Identify and activate AI-powered use cases within these workflows
Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
Expand Box's footprint within the customer
Influence product direction based on real-world use cases
Deliver cohesive, high-impact solutions
Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team
WHO YOU ARE
We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business
Experience working with enterprise customers and engaging with senior stakeholders and executives
Demonstrated ability to translate customer needs into practical solutions and business outcomes
Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
About Box Inc
Box, Inc. is a cloud content management and file sharing service for businesses. The company provides a platform for managing and collaborating on content across multiple devices and applications. Box serves a wide range of industries, including healthcare, finance, and media. The company was founded in 2005 and is headquartered in Redwood City, California.
