Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Director, Marketing Operations & Sales Enablement
$186K - $279K *
Accelerate commercial growth by overseeing marketing operations and sales enablement strategies. Collaborate with cross-functional teams to optimize processes, enhance lead generation, and implement i...
4 days ago
$100K - $120K *
Lead customer success by managing enterprise accounts, driving implementations, and building scalable processes. Collaborate with teams to maximize customer adoption and satisfaction while ensuring re...
Reposted 1 month ago
$90K - $120K *
Empower customer success by managing relationships, driving onboarding, and delivering insights. Collaborate with teams to analyze data, optimize cloud spend, and enhance user experience, ensuring cli...
5 days ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Transform customer success by driving AI adoption and governance. Collaborate with cross-functional teams to optimize workflows, enhance value realization, and ensure deep operational engagement for e...
Reposted 1 week ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Advance your career by driving customer success in AI solutions. Collaborate with cross-functional teams to ensure deep adoption and optimize value for clients, transforming technical deployments into...
Reposted 1 week ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Champion customer success by driving AI adoption and governance, ensuring operational excellence and value realization through data-driven insights and cross-functional collaboration...
Reposted 1 week ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Champion customer success by driving AI adoption and governance, ensuring operational excellence and value realization through data-driven insights and strategic collaboration across teams and stakeho...
Reposted 1 week ago
Agentic Customer Success Manager, Senior Manager
$147K - $247K *
Lead the charge in driving customer success through AI solutions and change management. Collaborate with cross-functional teams to ensure deep adoption and optimize value for enterprise clients in the...
Reposted 1 week ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Transform customer success by driving AI adoption and governance. Collaborate with cross-functional teams to optimize workflows, enhance value realization, and ensure deep operational engagement for e...
Reposted 1 week ago
Enterprise Customer Success Manager
$125K - $150K *
Join a team that's redefining Customer Success in AI-driven environments. Drive measurable outcomes with enterprise customers while shaping strategies for onboarding, expansion, and renewals amid rapi...
Reposted 2 weeks ago
$90K - $110K *
Champion customer success by managing relationships, driving retention, and ensuring value realization. Collaborate cross-functionally to enhance customer experience and identify growth opportunities...
Today
$75K - $90K *
Empower client success by leading a dynamic team in delivering exceptional service for compliance engagements. Drive project management, enhance client experience, and ensure alignment across teams wh...
5 days ago
Director, Marketing Operations and Performance
$125K - $150K *
Lead the transformation of marketing operations by enhancing efficiency, collaboration, and measurable impact through AI, automation, and data-driven insights, while overseeing strategic planning and...
4 days ago
$110K - $130K *
Lead the charge in shaping People & Culture strategy for Houston, driving HR initiatives across Texas. Build relationships with clinical leaders, manage employee relations, and enhance workplace cultu...
2 weeks ago
$70K - $101K *
Empower client success by building strong relationships and delivering tailored solutions. Engage with diverse professionals to drive value, enhance retention, and maximize ROI through collaborative e...
6 days ago
Customer Success Manager (Hybrid)
$85K - $100K *
Engage with managed services customers to drive retention, renewals, and account health. Act as a trusted advisor, coordinating internal teams and ensuring customer satisfaction while translating serv...
2 weeks ago
$80K - $90K *
Champion project success by managing timelines, resources, and stakeholder communication. Drive seamless implementation experiences while collaborating with cross-functional teams to deliver value-dri...
3 weeks ago
Director, Commercial Data Strategy
$220K - $240K *
Unlock potential by leveraging advanced data analytics and machine learning to drive strategic decision-making and optimize commercial performance in the biotech industry. Collaborate cross-functional...
1 week ago
Director, Commercial Data Strategy
$220K - $240K *
Unlock potential by leading data-driven strategies that enhance commercialization efforts. Collaborate cross-functionally to leverage advanced analytics and machine learning, transforming complex data...
1 week ago
Senior Director, Product Marketing
$180K - $220K *
Join a team that's redefining product marketing strategy, driving enterprise growth through innovative go-to-market plans, and leading cross-functional initiatives to translate complex capabilities in...
1 week ago
Senior Director, Product Marketing
$175K - $210K *
Shape enterprise-level product marketing strategies, aligning customer needs with business goals. Lead cross-functional teams to drive market insights, product positioning, and successful launches, en...
1 week ago
Senior Director, Product Marketing
$175K - $210K *
Optimize enterprise-level product marketing strategies, aligning customer needs with business goals. Lead cross-functional teams to drive measurable outcomes, enhance market positioning, and translate...
1 week ago
Senior Director, Product Marketing
$175K - $210K *
Elevate your career by shaping enterprise-level product marketing strategies, leading cross-functional teams, and driving measurable business outcomes through innovative go-to-market plans and custome...
1 week ago
Senior Director, Product Marketing
$175K - $210K *
Lead the charge in shaping enterprise-level product marketing strategy, aligning customer needs with business priorities. Drive measurable outcomes through collaboration, strategic insights, and effec...
1 week ago
Senior Director, Product Marketing
$175K - $210K *
Unlock potential by leading product marketing strategy for enterprise solutions. Collaborate with cross-functional teams to drive market success, enhance customer engagement, and translate complex cap...
1 week ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.