The RoleCustomer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship-from onboarding and adoption to expansion and renewal-while serving as trusted advisors and AI workflow experts.
Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously.
You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You'll do it alongside a low-ego, collaborative team and work directly with a VP of CS who has built world-class organizations at Gong, Slack, and Zendesk.
You Will- Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
- Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
- Drive adoption of AI-native workflows, guide change management, and help customers reach their first "aha" moment and beyond.
- Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
- Identify and close expansion opportunities across teams, stakeholders, and product offerings.
- Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
- Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
- Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.
You Have- 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
- Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.
- A track record of exceeding commercial goals and driving customer growth.
- The ability to manage multiple customer conversations and priorities simultaneously.
- A builder mindset and comfort operating in ambiguity before a playbook exists.
- Executive presence and confidence engaging senior stakeholders.
- Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.
Location: In or willing to relocate to SF (in-person 5 days a week)
Compensation: Base + Commission for OTE targets of 205 - 265K USD. Generous benefits, including medical, dental, and vision. Lunch stipend.
