Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Director Workforce Management and Service Experience
$131K - $197K *
Lead strategic workforce management initiatives, optimizing planning and performance to enhance service experience and operational efficiency across healthcare operations. Drive modernization and coll...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Unlock your potential by leading strategic workforce management initiatives. Drive operational excellence and enhance service experience through innovative planning and collaboration with stakeholders...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Transform workforce management by leading strategic initiatives and optimizing operational performance. Collaborate with stakeholders to enhance service experience and drive modernization through inno...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Join a team that's driving strategic workforce management and service excellence. Lead initiatives in forecasting, capacity planning, and operational optimization to enhance member and associate exper...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Drive strategic workforce management initiatives, optimizing planning and performance to enhance service experience and operational efficiency across healthcare operations...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Lead the charge in strategic workforce management, optimizing planning and performance to enhance service experience. Collaborate with stakeholders to drive operational excellence and implement innova...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Champion strategic workforce management and service experience initiatives, driving operational excellence and enhancing member and associate experiences through effective planning and leadership in a...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Join a dynamic team as you lead strategic workforce management initiatives, optimizing planning and performance to enhance service experience and operational efficiency across healthcare operations...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Lead the charge in strategic workforce management, optimizing planning and performance to enhance service experience. Drive initiatives that foster collaboration and efficiency, ensuring alignment wit...
1 week ago
$100K - $125K *
Lead customer success initiatives by owning relationships, driving execution, and ensuring satisfaction. Collaborate across teams to manage projects, mitigate risks, and identify upsell opportunities...
1 week ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Elevate customer success by driving AI adoption and organizational change. Collaborate cross-functionally to ensure deep operational use of AI solutions, optimizing value through data-driven insights...
Reposted 1 week ago
$220K - $240K *
Drive revenue growth by leading a strategic Revenue Operations team, aligning Sales, Marketing, and Customer Success. Create scalable processes and data-driven insights to enhance performance across t...
2 weeks ago
Director, Partner Solution Engineer
$226K - $468K *
Champion partner success by leading a dynamic technical team to drive enablement, co-innovation, and scalable strategies across a diverse partner ecosystem, ensuring alignment with sales and product i...
2 weeks ago
Director, Client Service / Technical Customer Support
$102K - $125K *
Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...
2 weeks ago
$145K - $160K *
Shape the future of financial reporting by leading monthly closes, banking operations, and consolidations in a dynamic, global SaaS environment. Collaborate cross-functionally to enhance processes and...
3 weeks ago
Director of Operations, Project Delivery
$125K - $145K *
Lead the development of a unified project management methodology across multiple sites, enhancing project delivery standards and training teams to ensure successful execution from contract to handoff...
6 days ago
Assistant Director, Global Service Delivery
$100K - $120K *
Advance global service delivery by managing offshore partnerships, ensuring performance excellence, and driving operational improvements across teams to enhance productivity and quality outcomes...
4 days ago
Senior Director, Portfolio Performance & Project Delivery
$150K - $180K *
Unlock potential by leading enterprise portfolio management and project delivery. Drive strategic alignment, enhance governance, and ensure measurable outcomes while fostering a high-performing team i...
4 days ago
$120K - $145K *
Oversee operations management across multiple health centers, driving strategic initiatives and enhancing client satisfaction. Lead and mentor teams while implementing innovative performance standards...
1 week ago
$187K - $210K *
Lead the charge in transforming Product Operations by streamlining workflows, leveraging AI for improved efficiency and delivering impactful product management across global teams. Mentor a diverse te...
Reposted 1 week ago
Senior Director, GTM Planning & Analysis
$212K - $274K *
Transform the GTM planning landscape by integrating strategy, forecasting, and performance management across diverse growth channels, ensuring alignment with financial goals and operational priorities...
1 week ago
$160K - $190K *
Lead the charge in crafting innovative marketing strategies that elevate product positioning and drive growth. Collaborate across teams to develop compelling messaging and execute impactful go-to-mark...
Reposted 1 week ago
$160K - $190K *
Unlock potential by leading a dynamic team to create and implement impactful product marketing strategies that drive growth, enhance brand visibility, and align with market trends while ensuring cross...
Reposted 1 week ago
$150K - $180K *
Join a team that's shaping marketing strategies and product messaging, driving growth through market analysis and cross-functional collaboration. Lead a talented group to effectively position product...
Reposted 1 week ago
$150K - $180K *
Shape the future of product marketing by leading strategy, development, and execution of cohesive marketing plans. Collaborate with cross-functional teams to drive demand and growth through innovative...
Reposted 1 week ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.