Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$107K - $125K *

Engage as a strategic leader to develop integrated communications programs that align with business objectives, foster client relationships, and drive creativity within a collaborative team environmen...

3 days ago

  •   5 - 7 years exp.  •   Media

$200K - $260K *

Transform customer success by shaping innovative, scalable strategies for nonprofits, ensuring effective AI integration and sustained impact through digital-first engagements and collaborative program...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$200K - $260K *

Inspire organizations by managing scalable customer success engagements, driving AI adoption, and fostering impactful learning experiences tailored to nonprofit missions. Collaborate cross-functionall...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$92K - $102K *

Grow your career with a pivotal role that enhances Customer Success onboarding and ongoing development, shaping the effectiveness and productivity of the team as they adapt to evolving products and pr...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$94K - $118K *

Empower customer success in Market Access as you build relationships, drive strategic outcomes, and mentor team members. Use your expertise in Life Sciences to ensure client satisfaction and program g...

US-AnywhereIn-Person

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$94K - $118K *

Join our team to enhance customer success in Market Access! Leverage your expertise to build strategic relationships, drive program improvements, and ensure client satisfaction while mentoring colleag...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in strategic BI initiatives, empowering decision-making with data-driven insights while overseeing a talented team to enhance marketing operations and deliver actionable solutions to d...

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$102K - $153K *

Empower client success by leading a dynamic team focused on onboarding, training, and operational excellence. Drive scalable client implementations and cross-team collaboration to enhance customer exp...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Lead the charge in scaling Business Value Services, driving customer growth through strategic value frameworks, collaboration, and impact analysis across the customer lifecycle in a dynamic B2B SaaS e...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$185K - $215K *

Empower your career by leading a team to optimize market sales strategies, ensuring efficiency, profitability, and stellar partner experiences in the evolving real estate landscape...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $150K *

Elevate our benefits services by leading the optimization of programs for a large workforce. Collaborate with stakeholders to align health, welfare, and retirement strategies while ensuring compliance...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$130K - $180K *

Drive the creative strategy for performance marketing, leading a team to produce impactful campaigns. Collaborate cross-functionally to transform insights into results-driven creative, ensuring scalab...

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$131K - $147K *

Transform strategic benefit configuration and claims operations through leadership, ensuring compliance, scalability, and exceptional client experiences across multiple systems while driving innovatio...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Reimagine HR service design by enhancing user experiences across HR services, ensuring intuitive, human-centered processes that meet employee needs and drive engagement. Collaborate with stakeholders...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Lead the charge in enhancing HR service design and user experiences. You'll optimize HR processes and technologies ensuring they are user-friendly and aligned with employee needs, driving overall effi...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Drive customer success strategies by enhancing workflow and communication, fostering continuous improvement, and managing service programs to deliver outstanding client experiences and satisfaction...

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Drive growth by developing strategic relationships with Large Pharma clients, ensuring impactful sales strategies and tailored solutions that align with market needs. Lead the sales cycle, foster coll...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $200K *

Partner with us to drive business growth by managing strategic sales initiatives in the Large Pharma sector, leveraging your expertise to expand client relationships and deliver impactful proposals wi...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Empower operational excellence in People Operations by leading a global team to innovate payroll, benefits, and compliance strategies while embracing AI and automation for enhanced employee experience...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Lead the charge in delivering AI-driven managed services solutions that optimize processes, enhance productivity, and create value. Collaborate cross-functionally to innovate and implement scalable ap...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $180K *

Accelerate progress at federal partners within the U.S. Public Sector by driving strategic engagements that boost revenue growth and enhance bidding efficiency on key contracts, collaborating with div...

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Drive high-impact CAPEX projects, overseeing multidisciplinary teams and managing a $250MM+ portfolio through all lifecycle phases, ensuring compliance and strategic alignment across engineering disci...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $200K *

Transform strategic client engagement and drive commercial growth through innovative solutions and senior-level relationship building to meet client objectives and enhance market positioning...

US-AnywhereRemote

Reposted 3 days ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$190K - $220K *

Elevate clinical strategy through peer-level engagement with CNOs, validating program designs and strengthening Stepful's brand in nursing leadership. Drive relationship-building and enhance sales pro...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$104K - $139K *

Transform customer relationships and drive success through expert guidance, proactive support, and strategic collaboration to ensure satisfaction and growth within assigned accounts for market-leading...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.