Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$195K - $271K *

Grow your career with a transformative role leading Lifecycle Marketing strategies, driving customer engagement and revenue growth through innovative, data-driven approaches across diverse marketing c...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Shape the future of talent acquisition by leading innovative recruitment strategies, managing a dynamic team, and building strategic partnerships across a global business to achieve high-quality hirin...

2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$140K - $180K *

Accelerate progress at our organization by leading innovative talent acquisition strategies and developing a high-performing recruitment team. Drive hiring excellence while collaborating with stakehol...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive partner success by optimizing the onboarding journey, ensuring operational excellence and strategic enhancements. Lead a multi-team function to deliver a seamless experience, aligning cross-func...

Sherbrooke, QCIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $246K *

Collaborate to drive comprehensive patient access strategies, ensuring operational excellence and leadership alignment across diverse health system functions, fostering a culture of accountability and...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$72K - $121K *

Partner with us to drive client success and account growth through strategic media collaboration, ensuring seamless campaign execution and fostering long-term client relationships while balancing deta...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$81K - $120K *

Unlock potential by managing key SMB customer relationships, driving retention and growth while ensuring measurable outcomes throughout the customer lifecycle. Collaborate with teams to deliver tailor...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$250K - $300K *

Join a team dedicated to transforming the US insurance market through innovative software solutions. Drive sales strategy, manage enterprise accounts, and forge relationships with key decision-makers...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Lead customer success initiatives by managing a portfolio of tech-touch accounts, driving adoption and engagement through scalable playbooks, while proactively monitoring customer health and collabora...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $266K *

Lead enterprise-scale transformation initiatives, improve operational performance, and drive strategic growth in a multidisciplinary role, partnering across functions to foster innovation and efficien...

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$220K - $240K *

Elevate customer satisfaction by serving as a trusted technical advisor, driving adoption and ROI through tailored solutions on the Cyera Platform while collaborating closely with clients to achieve t...

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$184K - $322K *

Lead the charge in optimizing global Sales operations, driving strategy and execution across matrixed teams to achieve dynamic business objectives while managing budgets and special projects with a fo...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $100K *

Champion customer success by managing enterprise accounts and driving CloudBees platform adoption. Collaborate with stakeholders to enhance value realization through strategy, engagement, and technica...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Support enterprise customers by driving platform adoption, implementing technical architecture, and cultivating strong relationships. Play a key role in managing consumption levels while ensuring busi...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Join a team that's dedicated to enhancing enterprise customer success through technical expertise, driving platform adoption while managing engagement and expansion strategies for maximum value realiz...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Shape the enterprise customer experience post-sales by driving technical adoption, managing customer relationships, and executing strategic expansion to maximize platform value and ensure satisfaction...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Partner with us to champion technical adoption and strategic business value in enterprise accounts. Drive onboarding, enhance platform consumption, and lead expansion efforts while cultivating relatio...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Join a team that's driving digital transformation for top Telecom clients, crafting innovative strategies with executives to turn ideas into market-ready solutions while leading high-performing teams...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Innovate digital strategies for a Telecom client, leading high-impact initiatives that transform business operations while developing lasting executive relationships and driving market solutions tailo...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$123K - $184K *

Optimize customer success operations by designing automated workflows, turning data into insights, and collaborating across teams to enhance retention and growth in a dynamic B2B SaaS environment. Dri...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$174K - $260K *

Shape the future of SaaS integrations by nurturing ISV relationships and guiding their integration journeys, ensuring a scalable approach to enhance ecosystem growth and improve partner satisfaction w...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$194K - $292K *

Unlock ISV relationships and enhance the Okta Integration Network by guiding partners through their integration journey, driving strategic product adoption, and synthesizing feedback to optimize the e...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$174K - $260K *

Champion ISV relationships to grow the Okta Integration Network, guiding partners through integration processes. You will bridge strategies and technical guidance, driving ISV satisfaction and platfor...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$174K - $260K *

Engage with ISVs to enhance the Okta Integration Network, guiding them through integrations and fostering strategic partnerships across teams to drive satisfaction and ecosystem growth. Influence road...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $190K *

Join a team that's dedicated to enhancing customer success through expert guidance on Hypershield solutions. Collaborate with diverse stakeholders to ensure seamless adoption and maximize value, lever...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.