The Role The
Director of Operations, Project Delivery sets the standard for how BRAVAS manages projects across all locations, from contract through procurement, scheduling, installation, programming, commissioning, and handoff to Service. Reporting to the VP of Operations, you'll build one scalable project management methodology in D-Tools, train Project Managers to execute it, and measure how well it works.
This is a multi-site leadership role built on influence. Project teams report to their local General Managers, who are your peers and most important partners. You'll have real authority to set processes and tools, and you'll make them stick by building them with the GMs. You'll start by applying the playbook to our largest, most complex signature projects before rolling it out company-wide.Key Responsibilities
- Build and maintain a standard project management methodology (processes, templates, quality checkpoints, documentation) in partnership with GMs, PMs, and Operations leadership.
- Partner with each GM on rollout plans, adapting to local realities without lowering the standard and resolving disagreements directly.
- Define project tiers (small to mega) with the right planning, controls, staffing, and reporting for each.
- Map the full project lifecycle with clear roles, milestones, and handoffs, and recommend PM assignment rules, especially for large projects outside a location's home market.
- Work directly on high-risk signature projects in your first months to stabilize schedule, budget, and communication and refine the playbook.
- Develop PM training programs and competency levels within the BRAVAS Core Skills Framework; advise GMs on PM hiring and development.
- Lead project health reviews, join site visits, and coach PMs through complex and at-risk projects.
- Strengthen the sales-to-execution handoff with Sales and Design so every project starts with clear scope, budget, and margin.
- Drive project financial discipline with Finance: budgets, labor forecasting, change orders, billing milestones, and cost to complete.
- Standardize closeout and the transition to Service.
- Make D-Tools the system of record, partnering with IT on configuration and NetSuite integration.
- Build PM performance reporting and KPIs (schedule adherence, margin and margin fade, change order capture, billing, punch-list closure, client satisfaction).
- Run lessons-learned reviews and build a cross-branch PM community of practice.
Qualifications- 10+ years of construction project management on high-end residential, hospitality, or commercial projects, including 5+ years as a Senior Project Manager, Project Executive, or similar.
- Experience delivering trade scope as a subcontractor on large new construction or major renovation projects lasting a year or longer.
- Track record delivering projects of $1M+ with ownership of schedule, budget, and client relationships.
- Proven ability to design, document, and roll out standardized processes across multiple locations through influence rather than direct authority.
- 3+ years leading, coaching, and developing Project Managers, directly or through a PMO.
- Strong command of construction project controls and the ability to read drawings, specifications, and contracts.
- Excellent communication, facilitation, and training skills, with the presence to lead tough conversations with general contractors, designers, and homeowners.
- Bachelor's degree in construction management, engineering, business, or related field, or equivalent experience.
- Willingness to travel 40-50%, including extended time on major projects in year one.
- Must pass a criminal background check and hold a valid driver's license.
Preferred- Luxury residential technology integration experience (lighting, shades, A/V, networking, control systems); low-voltage, security, electrical, commercial AV, or custom home builder experience also valued.
- D-Tools experience; NetSuite, Procore, Smartsheet, or Microsoft Project also valued. Experience implementing a PM system a plus.
- Familiarity with Crestron, Savant, Control4, or Lutron.
- PMP certification; CCM, AVIXA CTS/CTS-I, CEDIA, Lean construction, or OSHA 30 a plus.
Physical Requirements - Prolonged periods of sitting and working at a desk or computer.
- Regular visits to job sites, including standing, walking, climbing stairs, and working around active construction.
- Frequent travel to project sites and BRAVAS locations, including overnight stays.
- Occasional lifting up to 25 pounds.
Bravas Benefits - Be part of something premium: Work with the nation's leader in smart home integration.
- Remarkable projects: Work on some of the most technically ambitious homes in the country, alongside the builders, architects, and designers who create them.
- Collaborative culture: A fun, supportive team that celebrates wins together.
- Growth opportunities: Build the project management function for a national company, with executive support, and grow your career in operations leadership.
- Competitive perks: Base salary ($125,000 -$145,000) + annual bonus, medical/dental/vision, 401(k), PTO, and more.
Ready to Join BRAVAS? If you've run complex projects, made other PMs better, and want to set the standard for how a national company delivers remarkable homes, we'd love to meet you. With your resume, please include a short summary of the most complex project you've delivered: scope, value, timeline, your role, and the result. Apply today and let's make something extraordinary together.
