Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$155K - $410K *

Transform alliance strategy and sales enablement for Microsoft Dynamics 365, driving revenue growth and client engagement. Lead cross-functional teams to align market insights with actionable sales pl...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Accelerate progress at the intersection of sales and alliances, driving Microsoft Dynamics 365 initiatives. Lead strategy, foster client relationships, and mentor teams to achieve revenue growth and m...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Shape the future of sales enablement by leading alliance strategies for Microsoft Dynamics 365. Drive revenue growth, foster client relationships, and mentor teams while aligning market insights with...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Accelerate progress at the forefront of alliance strategy and sales enablement, driving revenue growth through executive relationships and innovative solutions in a dynamic, collaborative environment...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Drive alliance strategy and sales enablement for Microsoft Dynamics 365, shaping client engagement and guiding teams to enhance market growth and revenue. Foster relationships, translate business prio...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Shape the future of sales strategy by driving alliance initiatives, enhancing sales enablement, and fostering executive relationships to boost revenue growth in the Microsoft Dynamics ecosystem...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Champion alliance strategy and sales enablement initiatives, driving revenue growth through executive relationships and market insights. Lead cross-functional teams to translate vision into actionable...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Lead strategic alliance initiatives and sales enablement efforts to drive revenue growth, foster executive relationships, and translate market insights into actionable solutions within the Microsoft D...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Champion strategic alliances and sales enablement initiatives to drive revenue growth. Lead business development, mentor future leaders, and collaborate across teams to connect technology with client...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Unlock strategic growth by leading alliance and sales enablement initiatives for Microsoft Dynamics 365, driving revenue and fostering cross-functional collaboration to enhance client engagement and m...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$100K - $120K *

Drive customer success by managing key accounts, optimizing lead generation, and delivering strategic insights. Collaborate cross-functionally to enhance client relationships and ensure measurable bus...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $140K *

Elevate your career by driving customer success for high-value enterprise clients. Leverage your expertise in SaaS and workforce management to foster relationships, ensure retention, and unlock growth...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $140K *

Unlock your potential by driving customer success for high-value enterprise clients. Leverage your expertise in SaaS and workforce management to foster relationships, ensure retention, and promote gro...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$230K - $400K *

Shape the future of identity management by leading authentication, authorization, and identity services across our platform. Focus on creating a secure, efficient, and scalable experience for users an...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Drive customer satisfaction and growth by nurturing relationships, identifying upsell opportunities, and collaborating on account strategies. Leverage industry insights to maximize account potential a...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$180K - $200K *

Join a team that's driving innovation in SAP solutions, overseeing the SAP Center of Excellence. You'll lead strategic initiatives, ensure compliance, and enhance business processes to support future...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$190K - $220K *

Lead the charge in shaping the go-to-market strategy for innovative data security services. Collaborate with cross-functional teams to drive adoption and growth, ensuring impactful messaging and posit...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive impactful HR strategies in a dynamic global environment, collaborating with senior leaders to align people initiatives with business goals. Contribute to a newly forming team focused on growth a...

Cambridge, MARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$144K - $200K *

Accelerate public safety initiatives by leading a regional sales team, enhancing team performance, and driving strategic growth in drone technology for emergency response agencies across the U.S...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$142K - $197K *

Drive strategic improvements and operational efficiency in Partnerships by establishing frameworks, integrating AI solutions, and optimizing team performance, all while collaborating with cross-functi...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Empower your career by leading a dedicated team in delivering exceptional custodial services. Drive operational excellence, build strong client relationships, and inspire diverse teams while shaping t...

Petawawa, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Unlock your potential as a strategic leader in facility management, overseeing custodial services and driving operational excellence. Enhance client relationships, lead high-performing teams, and ensu...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Join a team that's dedicated to delivering exceptional custodial services. Lead a talented Housekeeping team, engage with stakeholders, and enhance client satisfaction while managing operational excel...

Kelowna, BCIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Lead a team in delivering high-quality custodial services across a vibrant post-secondary campus. Foster client relationships, ensure compliance, and drive operational excellence while advancing your...

Victoria, BCIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Shape the future of healthcare by driving customer success and engagement. As a key advisor, you'll enhance client relationships, advocate for their needs, and identify growth opportunities within a d...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.