Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$118K - $155K *

Empower customers by fostering relationships and ensuring value realization through strategic guidance and best practices. Engage with diverse teams to enhance product adoption and drive long-term gro...

San Francisco, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive client engagement and develop strategic relationships to enhance business growth. Leverage consultative selling and industry insights to deliver tailored solutions, ensuring client satisfaction...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$107K - $133K *

Drive customer success by building strategic relationships with major media partners, optimizing their use of solutions, and navigating the complex AdTech landscape to deliver exceptional results and...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$107K - $133K *

Tackle complex media partnerships as a strategic advisor, driving customer success and maximizing value for major media clients. Leverage your expertise in AdTech and media to enhance client outcomes...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$107K - $133K *

Transform media partnerships by driving customer success for top-tier clients. Leverage your expertise in ad sales and brand marketing to deliver tailored solutions, enhance client relationships, and...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$141K - $165K *

Elevate your impact by leading customer solutions that enhance service delivery, optimize supply chain operations, and drive digital transformation across national retailers, ensuring measurable value...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$180K - $220K *

Play a key role in leading customer success efforts to drive impactful relationships with health systems. Oversee client engagements while mentoring a high-performing team, ensuring strategic alignmen...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $190K *

Empower our sales team by driving strategic growth in key accounts. Leverage your expertise in Enterprise SaaS to navigate complex sales in the Life Sciences sector, fostering partnerships and deliver...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$175K - $225K *

Lead the charge in transforming customer success strategies, ensuring maximum value realization and engagement. Drive growth and retention through innovative post-sale experiences while managing a hig...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$106K - $177K *

Engage with customers to quantify and communicate the value of software solutions. Collaborate with sales teams to develop business cases and conduct ROI analyses, driving customer retention and expan...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Champion innovative healthcare solutions by leading strategic growth initiatives, fostering collaboration, and driving market differentiation. Leverage emerging trends and technologies to enhance clie...

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Drive customer success by managing post-sale relationships, ensuring product adoption, satisfaction, and retention. Serve as a trusted advisor, aligning solutions with business objectives to maximize...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of educational technology by driving sales success. Lead the Sales and Customer Success teams to achieve sustainable growth, executing strategic initiatives while fostering a high-per...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Accelerate progress at our Customer Success team by leading strategy, planning, and operations. Drive cross-functional collaboration and optimize workflows to enhance customer experiences while scalin...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead transformative growth by building client partnerships and driving technology solutions. Engage with senior leaders to identify needs, shape proposals, and ensure successful project delivery while...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Elevate customer success by owning enterprise accounts, driving growth, and transforming AI Search data into actionable insights. Collaborate with teams to build playbooks and ensure client satisfacti...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$151K - $268K *

Lead the charge in enhancing customer experience by advocating for service excellence, collaborating across departments, and driving strategic initiatives to elevate patient and healthcare professiona...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Join a team that's dedicated to driving client success by leading strategic engagements, building relationships, and delivering exceptional service across a diverse portfolio of enterprise accounts. Y...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Elevate client relationships by managing a portfolio, driving growth, and delivering strategic insights. Lead engagements, ensure quality, and expand partnerships while fostering trust with executives...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$155K - $185K *

Unlock your potential as you design and operationalize strategic processes for commercial success, guiding sales and account management teams to enhance skills and boost effectiveness in a dynamic B2B...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $123K *

Optimize customer success by building strong relationships, ensuring satisfaction, and driving product value. Collaborate with clients to tailor solutions, resolve issues, and enhance their experience...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $123K *

Drive customer success by building strong relationships, ensuring satisfaction, and optimizing product value. Collaborate with clients to develop tailored success plans and provide strategic guidance...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Join a team that's dedicated to enhancing customer success by bridging communication between clients and internal teams, ensuring seamless execution and proactive risk management to foster trust and s...

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$142K - $150K *

Drive the successful delivery of strategic programs for Fortune 100/500 clients, managing multiple workstreams and stakeholders. Elevate program management standards through coaching and process impro...

4 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$95K - $115K *

Engage customers by managing a portfolio to drive value realization and renewals. Leverage data insights to enhance service contracts and subscriptions, ensuring high satisfaction and growth in Annual...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.