Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$110K - $145K *

Join a dynamic team to enhance customer growth in the automotive SaaS sector. Build strong relationships, leverage data insights, and drive customer success while collaborating across teams to shape i...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$154K - $270K *

Develop and execute a comprehensive events strategy across the Americas, driving measurable impact and aligning with marketing goals to enhance customer engagement and pipeline growth through diverse...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$154K - $270K *

Contribute to impactful events strategy across the Americas, shaping customer engagement, driving measurable outcomes, and elevating pipeline growth while leading a high-performing team in a dynamic m...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$154K - $270K *

Champion the events strategy for the Americas, driving impactful engagements to boost pipeline growth and enhance customer experiences through innovative and cohesive marketing programs...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$154K - $270K *

Shape the future of customer engagement by leading a high-impact events strategy across the Americas, driving pipeline growth and customer value through diverse, impactful programs that align with bus...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Shape the future of wholesale operations by leading cross-functional teams, enhancing customer experiences, and driving growth through strategic partnerships and innovative operational practices...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $200K *

Build comprehensive training strategies for users of our platform, driving customer adoption and support. Lead initiatives across onboarding, asynchronous content, and customer education while ensurin...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$70K - $95K *

Advance client experience by leading the customer support team to deliver exceptional service, ensuring every client feels valued through mentorship, effective policies, and collaborative problem-solv...

Today

  •   Less than 5 years exp.  •   Healthcare

$100K - $125K *

Take ownership of enterprise customer relationships, guiding them through the adoption of AI solutions and workflow redesign to drive measurable outcomes and long-term value within public sector organ...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $130K *

Shape the future of K-12 education as a strategic leader driving effective program adoption and execution. Influence cross-functional alignment, improve partner success, and enhance educational equity...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $200K *

Champion client relationships by driving retention and growth strategies. Leverage your expertise in integrated marketing and lead cross-functional teams to achieve financial and operational objective...

6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Lead the charge in optimizing contact center operations through strategic leadership and best practices. Inspire teams to achieve extraordinary results while ensuring compliance and driving client sat...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $180K *

Drive client success by fostering executive relationships, managing risks, and spearheading integrated marketing strategies to enhance client retention and identify growth opportunities within existin...

US-AnywhereRemote

6 days ago

  •   11 - 15 years exp.  •   Healthcare

$130K - $180K *

Join our dynamic marketing operations team to optimize creative resource management, ensuring efficiency and clarity in a high-volume environment. Collaborate across brands to enhance productivity and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$220K - $250K *

Transform complex enterprise SaaS implementations by leading a multi-workstream program, managing strategic customer relationships, and driving accountability for successful outcomes from kickoff thro...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Pioneer the customer experience as a strategic CRM leader, overseeing lifecycle marketing across email, SMS, and loyalty channels while driving profit growth. Manage key initiatives, develop automatio...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $130K *

Lead customer success initiatives to drive adoption, retention, and growth. Act as a strategic partner to clients, ensuring they maximize value while proactively addressing challenges and fostering st...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Advance customer success by leading a high-performing team focused on strategic outcomes, retention, and partnership growth. Drive data-informed decisions and collaborate across functions to enhance c...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Partner with us to lead client strategies that boost growth, enhance relationships, and drive impactful business outcomes. You'll manage key accounts, mentor teams, and connect strategies across funct...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Transform client relationships by leveraging strategy and performance to drive growth and business impact. Collaborate with teams to deliver high-quality outcomes and manage portfolios effectively whi...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$203K - $275K *

Launch innovative AI and automation solutions that revolutionize internal IT operations. Drive a high-impact transformation to enhance employee technology experiences and optimize business productivit...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $160K *

Unlock sustainable growth as a data-driven leader in acquisition, retention, and loyalty strategies. Drive omnichannel performance through collaboration and innovative marketing initiatives that enhan...

Vancouver, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$174K - $215K *

Champion growth by managing the full lifecycle of Systems Integrator partnerships, driving revenue through effective relationships, strategic planning, and targeted partner enablement in the North Ame...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Oversee the development and execution of innovative clinical operations to enhance care delivery. This leadership role focuses on translating clinical strategy into effective workflows, ensuring compl...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Transform public sector outcomes by managing relationships with government clients, driving compliance, and leveraging technology to enhance agency missions and governance excellence across a complex...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.