Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$92K - $122K *

Join our dynamic team to empower B2B client success, driving product adoption and retention while fostering trusted partnerships. Collaborate cross-functionally to enhance customer experiences and exp...

Reposted yesterday

  •   Less than 5 years exp.  •   Media

$100K - $120K *

Lead the charge in building a robust Customer Success function, shaping client experiences and driving retention. This hands-on role requires strategic thinking and operational execution to support a...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate customer success by building and scaling a dynamic function that enhances client experiences, drives retention, and fosters growth. Collaborate cross-functionally to implement systems and proc...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $165K *

Shape the future of client success by driving strategic relationships and maximizing value for enterprise clients. Collaborate cross-functionally to enhance client experiences and ensure optimal produ...

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $157K *

Engage customers to drive engineering transformation, managing their success through implementation, utilization, and renewals. Collaborate with teams to ensure strategic alignment and high-value outc...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Transform enterprise healthcare relationships by guiding C-suite leaders through the entire customer journey, ensuring success and expansion with a cutting-edge AI platform while mentoring a growing C...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $190K *

Shape the future of customer experiences by leading omnichannel strategies, fostering collaboration, and driving innovative solutions that align with business goals and user needs across diverse brand...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Empower leading healthcare organizations to maximize AI solutions through strategic customer success management, driving measurable outcomes by partnering with C-suite executives and guiding enterpris...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$190K - $215K *

Empower client success by managing relationships and providing technical guidance in cloud computing, AI, and ML solutions, ensuring customers achieve their goals and maximize value from their technol...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $135K *

Champion customer success by driving engagement and satisfaction for complex accounts. Collaborate with clients to maximize value from robotic solutions while advocating for their needs internally. Th...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform client relationships by leading web initiatives and digital strategy across healthcare accounts, ensuring seamless collaboration among teams and elevating patient engagement for sustainable...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $160K *

Empower AEC firms by owning customer success initiatives, driving onboarding, adoption, and renewals. Build strategic relationships with key stakeholders, ensuring project success and delivering actio...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$352K - $473K *

Reimagine Cloud Success by driving strategic operations, enhancing analytics, and fostering cross-functional collaboration. Lead transformative initiatives that simplify processes and elevate customer...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$352K - $473K *

Join a team that's redefining Cloud Success by driving strategic operations, enhancing customer experiences, and leveraging AI insights. This role requires a visionary leader to build scalable systems...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$352K - $473K *

Unlock potential by leading transformative strategies for Cloud Success, enhancing operations, analytics, and communication across a global organization. Drive alignment and scalability while influenc...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$221K - $387K *

Transform market strategies by adapting global AI product roadmaps to local needs. Drive commercial success through collaboration with sales and marketing, ensuring effective product positioning and c...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $125K *

Partner with us to build and maintain strong customer relationships, drive adoption, and ensure satisfaction for enterprise accounts. Collaborate with teams to mitigate risks and enhance customer expe...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $160K *

Shape the future of customer success by managing strategic accounts, driving retention, and fostering partnerships. Collaborate with stakeholders to enhance product adoption and deliver measurable gro...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Drive customer success by leading a skilled team, enhancing retention, and fostering growth through strategic partnerships across departments. Enable adoption of innovative solutions to meet customer...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead strategic interactive marketing initiatives, build client relationships, and deliver insightful solutions. Manage teams and projects while ensuring budget adherence and fostering collaboration ac...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Transform client marketing strategies by leading interdisciplinary teams, delivering innovative solutions based on research and best practices, while fostering long-lasting client relationships to ach...

Chicago, ILRemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$115K - $130K *

Take ownership of enterprise accounts, driving customer success through tailored strategies, training, and support. Collaborate cross-functionally to enhance processes and foster growth, ensuring clie...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$160K - $200K *

Lead the charge in transforming customer success by driving Net Revenue Retention. Own the post-sale journey across diverse products, build a high-performing team, and adapt strategies to ensure custo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Optimize global customer support strategy to enhance satisfaction, drive operational excellence, and ensure scalable, innovative solutions in a high-growth cybersecurity environment. Collaborate acros...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $225K *

Join a team that drives exceptional customer experiences by leading the charge in customer success. You'll enhance processes, foster retention, and connect product insights to elevate satisfaction, ul...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.