Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

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$200K - $265K *

Join a team that drives AI adoption, serving as a strategic partner to complex customers. Leverage your expertise to foster relationships, optimize usage, and maximize value from AI solutions while sh...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $265K *

Optimize AI adoption as a trusted advisor for enterprise customers. Leverage your business acumen and technical expertise to drive engagement, uncover opportunities, and maximize the value of AI solut...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $265K *

Engage with key enterprise customers as a trusted advisor, driving AI adoption through tailored strategies and solutions that optimize usage of Claude capabilities, maximizing value and enhancing cust...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform customer success by managing enterprise relationships and implementing scalable processes. Leverage data to optimize customer engagement and ensure satisfaction, while collaborating with tec...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$108K - $144K *

Transform customer relationships by leading a dynamic team, driving renewals, and fostering success. Engage cross-functionally to optimize outcomes in a fast-paced SaaS environment, making a significa...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $90K *

Unlock potential by enhancing client success through expert financial insights and proactive collaboration. Engage with community leaders to navigate challenges and empower informed decision-making in...

Victoria, BCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$175K - $200K *

Join a team that's dedicated to enhancing customer success by providing expert guidance on deploying AI workloads. Collaborate with cross-functional teams to ensure clients maximize the potential of c...

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Drive customer success by fostering relationships and ensuring product adoption. Collaborate with users to identify needs, offer training, and remove obstacles, enhancing the overall customer experien...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $150K *

Optimize customer engagement strategies by designing automated lifecycle campaigns that enhance product adoption and retention while leveraging analytics to drive improvements and measure success...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$230K - $255K *

Lead the strategy and development of innovative ecosystem solutions, harnessing APIs, SDKs, and integrations while mentoring a dynamic team. Collaborate with cross-functional partners to enhance produ...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $125K *

Unlock potential by managing the CEO's priorities, enhancing operations, and fostering relationships across leadership. Thrive in a fast-paced environment, leveraging organizational skills and technol...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$105K - $110K *

Join a dynamic team to drive Customer Success for high-value clients, enhancing adoption and expansion in a thriving B2B SaaS environment. Foster relationships and deliver actionable insights to shape...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$76K - $128K *

Transform client relationships by ensuring satisfaction and maximizing product usage; act as a trusted advisor guiding organizations to harness product benefits and drive strategic insights across mul...

Today

  •   Less than 5 years exp.  •   Business Services

$76K - $128K *

Transform client relationships by ensuring satisfaction and success with SailPoint's solutions. Leverage your consulting skills to drive strategic insights and foster collaboration, while managing mul...

Today

  •   Less than 5 years exp.  •   Business Services

$59K - $100K *

Unlock your potential as a Customer Success Manager, where you’ll cultivate long-term client relationships, drive satisfaction, and provide strategic insights to ensure clients maximize their use of o...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

$128K - $192K *

Join a team that drives customer success by maximizing value from Workday Learn. You'll own customer relationships, define outcomes, and use insights to enhance engagement and adoption, ensuring clien...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$128K - $192K *

Unlock customer success by driving adoption, value realization, and strategic growth for enterprise clients in a fast-paced environment. Collaborate across teams, create measurable outcomes, and ensur...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$119K - $171K *

Unlock potential by driving strategic customer success for enterprise accounts. As a key advisor, you'll enhance customer relationships, shape success plans, and mentor peers while leveraging AI for i...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Transform enterprise relationships into measurable success by owning strategy, retention, and growth. Engage stakeholders, mentor junior team members, and leverage analytics for impactful customer suc...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $125K *

Shape your career by leading a talented Customer Success team to drive SaaS product adoption, ensure customer satisfaction, and enhance patient outcomes through effective strategy and relationship man...

Today

  •   5 - 7 years exp.  •   Healthcare

$87K - $137K *

Join a dynamic team to enhance customer success through impactful content creation and enablement. Lead projects, manage stakeholder communications, and develop robust training programs that drive use...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$87K - $137K *

Innovate customer success through impactful content management and training. Drive user adoption and empower sales teams while showcasing customer ROI to shorten their 'time-to-value' and enhance succ...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform enterprise partnerships by driving customer success and expansion within key accounts, utilizing strategic planning and consultative selling to enhance platform adoption and net revenue rete...

Toronto, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $187K *

Join us to drive merchant success and revenue growth through strategic relationship management and cross-functional collaboration, ensuring optimal performance of partnerships and delivering exception...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Champion client success by driving product adoption, fostering partnerships, and enhancing overall client experiences. Collaborate across teams to achieve strategic objectives and ensure client satisf...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.