6-10+ years in customer-facing roles related to healthcare tech or software.
5+ years managing enterprise-level accounts with significant annual contract value (ACV).
Direct interaction with health systems and senior healthcare executives is essential.
Strong instincts for account health with a focus on risk management.
Exceptional project management skills to juggle multiple priorities effectively.
Outstanding communication abilities and executive presence to engage C-suite leaders.
Analytical mindset comfortable utilizing data for decision-making.
Experience in building systems or processes from scratch.
Responsibilities
Own relationships with Assort's most strategic accounts throughout the customer journey.
Serve as a strategic advisor to C-suite executives, focusing on AI utilization to improve patient care.
Proactively identify customer risks and opportunities using data to drive ROI.
Act as the voice of the customer, ensuring their needs inform product development.
Design and implement scalable processes and tools for consistent customer support.
Frequent travel to client sites, up to 25% of the time.
Benefits
Competitive compensation package, including salary and employee stock options.
Annual budget dedicated to professional development and training.
Stipend for office setup to enhance your workspace.
Comprehensive health coverage: medical, dental, and vision insurance.
Unlimited paid time off (PTO) to encourage work-life balance.
Provision of meals and snacks to promote team morale and creativity.
Fitness stipend to support personal wellness and health pursuits.
Commuter benefits to alleviate travel costs to work.
401(k) plan to assist in building retirement savings.
Full Job Description
The Role
Assort Health is changing how healthcare organizations connect patients with care through AI. We're hiring a Principal Agent Strategist to lead our largest and most important customer partnerships.
You'll work directly with C-suite and operating leaders, own complex relationships from launch through expansion, and help customers turn ambitious goals into measurable results. You'll coordinate teams across Assort, navigate high-stakes decisions, and ensure each partnership delivers lasting value.
This is a senior individual contributor role with meaningful influence across the company. You'll help shape our product, mentor other Agent Strategists, and define how the function scales.
What You'll Do
Own Assort's largest and most complex accounts across the full customer journey.
Define outcomes, success measures, risks, growth opportunities, and plans for delivering ROI.
Build trust with C-suite stakeholders and guide decisions about AI, operations, and growth.
Coordinate governance, decisions, timelines, and workstreams across Assort and the customer.
Protect retention, lead renewals, and identify meaningful expansion opportunities.
Bring customer insights into product, implementation, and business decisions.
Mentor other Agent Strategists and improve the playbooks used across the function.
Travel up to 25% for executive meetings, presentations, and customer work.
What You Bring
8+ years of relevant experience in Customer Success, Account Management, Consulting, Implementation, or Enterprise Strategy.
Experience owning large, high-value accounts across adoption, retention, renewal, and expansion.
Strong executive communication, commercial judgment, and the ability to navigate complex organizations.
Experience leading programs across multiple teams, workstreams, and senior stakeholders.
Strong product aptitude, analytical thinking, and the ability to learn technical concepts quickly.
The ability to influence without authority, mentor others, and improve how a team operates.
Sound judgment, clear prioritization, and comfort making decisions with limited information.
Nice to Haves
Experience working in healthcare, health tech, or another highly regulated industry.
Experience helping enterprise customers adopt AI, automation, or other technical products.
Experience building customer programs, processes, or playbooks from the ground up.
Experience at an early-stage startup or rapidly growing SaaS company.
Benefits & Perks for Assorties
Competitive Compensation - Including salary and employee stock options so you share in our success.
Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
🥗 Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.
🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
