Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$85K - $95K *

Drive customer success by managing relationships, fostering adoption, and identifying growth opportunities. Utilize data-driven insights to enhance engagement, retention, and satisfaction for a divers...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$108K - $136K *

Join a team that's dedicated to maximizing client success by fostering deep partnerships, managing relationships, and driving strategic initiatives in healthcare. You'll lead efforts for transformativ...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$108K - $136K *

Lead the charge in transforming healthcare partnerships by consulting clients, managing relationships, and executing strategies to enhance value and drive operational success in a dynamic, hybrid work...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$117K - $147K *

Unlock value for enterprise clients by acting as a trusted advisor, ensuring they maximize Brex solutions. Collaborate with finance leaders to develop strategies, drive product adoption, and enhance a...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$132K - $166K *

Shape the future of customer success by partnering with enterprise clients to drive adoption, retention, and strategic growth. You'll leverage insights and collaboration to enhance account value and d...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Lead the charge in enhancing customer success for high-value accounts by providing strategic insights and tailored solutions. Collaborate across departments to ensure client needs are met while drivin...

Reposted today

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Engage customers through a stellar post-purchase journey, driving success via personalized interactions and strategic program development. Lead a growing team and collaborate across departments to ele...

2 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $120K *

Drive customer success by fostering adoption and ensuring renewal readiness. As the main contact post-sales, you will collaborate across teams, communicate value, and manage risks to enhance customer...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$132K - $166K *

Shape enterprise partnerships by leveraging financial expertise to drive success. Collaborate with stakeholders, optimize account strategies, and ensure customer satisfaction while expanding account v...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $120K *

Advance customer success by driving adoption and retention strategies, building strong stakeholder relationships, and translating platform usage into measurable value. Collaborate closely with interna...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $120K *

Unlock potential by driving customer success and adoption, managing relationships, and leading initiatives toward enhanced retention and renewal in a collaborative, remote team environment...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $120K *

Grow your career with a customer-focused role driving adoption and retention. You will lead the charge in ensuring customer success, delivering value, and fostering long-term partnerships while managi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $100K *

Manage the full customer journey for SMB dental practices, driving onboarding, satisfaction, and retention. Collaborate cross-functionally and shape customer success processes in a strategic, proactiv...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$105K - $114K *

Drive customer retention by leading renewal strategies for complex, high-value accounts. Collaborate across teams to enhance revenue stability, mitigate churn, and influence pricing decisions while me...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$133K - $163K *

Lead the charge in transforming customer experience through strategic AI initiatives. Oversee cross-functional alignment and operational excellence, directly impacting program success and team capabil...

Cambridge, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$200K - $250K *

Transform the customer success landscape by leading post-sale operations and driving operational excellence. Build a high-performing team to ensure client retention and deliver value through seamless...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$144K - $270K *

Grow a high-performance sales team, drive client relationships, and achieve quota targets while fostering a positive environment. This hands-on role involves direct involvement in sales processes and...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$87K - $116K *

Accelerate success by leading customers through their deployment journey, managing complex enterprise projects, and ensuring high stakeholder satisfaction, while collaborating cross-functionally to de...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $180K *

Lead the charge in building a top-tier Customer Success organization, driving revenue retention and expansion. Own key goals, design operational frameworks, and foster a culture of performance as you...

Toronto, ONIn-Person

2 weeks ago

  •   15+ years exp.  •   Enterprise Technology

$130K - $180K *

Lead strategic customer success initiatives, empowering growth in the automotive aftermarket through innovative solutions, cross-functional collaboration, and building lasting partnerships in a dynami...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Elevate customer experiences as a Customer Success Manager, overseeing the post-sale lifecycle and maximizing client value. Foster relationships, drive product adoption, and collaborate with teams to...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Take ownership of customer success by leading technical implementations, fostering relationships with engineering teams, and driving product value through feedback. Contribute insights that shape our...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $120K *

Join a team that drives subscriber satisfaction and revenue growth through expert relationship management, product enhancement collaboration, and customer success strategies, ensuring optimal use of t...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $120K *

Lead and nurture subscriber relationships, ensuring value and satisfaction through proactive engagement, renewals, and product enhancements while driving revenue growth in a fast-paced setting...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $120K *

Develop and enhance subscriber relationships to drive satisfaction, retention, and revenue in a dynamic healthcare technology landscape. Collaborate with cross-functional teams to optimize product use...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.