Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$100K - $120K *

Execute customer success strategies by leading a diverse team and driving analytics to optimize retention and experience across over 200 members, enhancing business performance and customer satisfacti...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$140K - $150K *

Lead a team of Customer Success Managers to enhance client relationships and drive value creation. Spearhead customer engagement strategies, monitor metrics, and ensure alignment with sales to achieve...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Join a team that's committed to delivering exceptional customer experiences by managing strategic partnerships and ensuring seamless integration for shared clients in the multifamily property manageme...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$85K *

Empower your career by managing key banking accounts, driving customer satisfaction, and aligning objectives. This strategic role focuses on relationship management and ensures customers leverage solu...

Toronto, ONIn-Person

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K *

Partner with us to enhance customer success as you engage with executive stakeholders, drive account growth, and ensure value realization. Leverage your expertise to create strategic relationships and...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$92K - $127K *

Drive customer success as a Senior Account Manager, enhancing client relationships and maximizing value from solutions. Collaborate cross-functionally to identify growth opportunities, mitigate risks...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $156K *

Champion project success by leading comprehensive program delivery and ensuring high-quality outcomes. Collaborate with stakeholders to align resources and strategies, driving strong customer engageme...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Business Services

$108K - $156K *

Lead the execution of complex, strategic programs by managing all project aspects, ensuring timely delivery, fostering client relationships, and driving continuous improvement to enhance service quali...

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Engage customers proactively to ensure satisfaction, drive product adoption, and identify growth opportunities. Leverage AI and data insights to recover at-risk accounts and enhance client relationshi...

Mississauga, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Business Services

$265K - $320K *

Drive AI adoption as an Enterprise Customer Success Manager, forging strategic partnerships with key decision-makers, optimizing usage, and influencing product development to ensure customer success i...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$265K - $320K *

Elevate AI adoption and transform business landscapes as a strategic partner, leveraging technological insights to drive value and foster robust customer relationships across dynamic organizations...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Partner with us to enhance client satisfaction and drive product adoption, leveraging your Learning & Development expertise to optimize strategies and demonstrate measurable value through effective LM...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Partner with us to cultivate strong client relationships and drive product adoption while leveraging your L&D expertise to design impactful learning programs that align with business objectives and de...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $155K *

Collaborate with our North America Account Management team to build user communities and deepen customer engagement across major accounts, fostering lasting relationships without ownership of commerci...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$75K - $90K *

Drive customer success by managing relationships and ensuring maximum value from security solutions. Engage with stakeholders, support onboarding, lead training, and promote growth through sustained c...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $145K *

Accelerate progress at the forefront of interactive marketing by leading strategic initiatives, nurturing client relationships, managing campaign development, and driving results through effective col...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive strategic client relationships and lead interactive marketing initiatives. Collaborate with teams to deliver impactful solutions, manage budgets, and ensure client satisfaction while fostering b...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$265K - $320K *

Champion AI adoption as a key Enterprise Customer Success Manager, partnering with a global tech leader. Leverage strategic relationships to optimize Claude capabilities, driving customer success and...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Empower client success by leading a high-performing team to enhance customer experience, drive retention, and ensure product adoption while aligning strategies with organizational goals for lasting im...

Reposted today

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Join a dynamic team as a Customer Success Manager, where you'll drive value for clients, manage account strategies, and enhance customer experiences. Lead initiatives to optimize performance, ensure s...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Lead a high-performing Customer Success team to ensure seamless project execution and exceptional customer experience post-sale. Drive operational excellence, team development, and maintain high level...

Today

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Champion customer success by managing Mid-Market accounts and ensuring that clients fully leverage our software platform, driving satisfaction and growth through strong relationships and strategic ini...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $140K *

Elevate customer engagement by optimizing their experience with our analytics product. You will be critical in retaining enterprise clients and driving their success through effective support, problem...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Lead the charge in delivering exceptional client services for high-value accounts. Develop integrated marketing strategies, oversee multidisciplinary teams, and drive account growth while ensuring qua...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Grow relationships with high-value client accounts while leading multidisciplinary teams to deliver integrated marketing strategies. Ensure quality execution, financial performance, and overall succes...

1 week ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.