Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$70K - $250K *

Empower customer success by guiding onboarding, managing relationships, and analyzing consumption reports. Collaborate with teams to enhance service delivery and ensure alignment with customer goals f...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $250K *

Drive customer success by onboarding clients, analyzing usage reports, and building relationships while ensuring effective collaboration across teams to align customer needs with service offerings for...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $250K *

Champion customer success by onboarding customers, enhancing retention, and driving product engagement. Collaborate with teams, analyze data, and conduct success reviews to ensure positive experiences...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that champions customer success by driving strategic relationships, ensuring retention, and enhancing business value for clients through proactive engagement and effective program manageme...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a pioneering customer success team to enhance user experience on our AI simulation platform. Leverage your technical expertise to build relationships, drive customer satisfaction, and shape the f...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$240K - $310K *

Elevate operational excellence by leading the transformation and automation of our operations organization, driving strategic initiatives and building a high-performing centralized team to redefine in...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Join a dynamic Customer Success team to drive value for Fortune 500 clients, manage strategic relationships, and enhance software adoption to achieve successful business outcomes in a collaborative, h...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Empower customers by leading a Technical Success team that bridges gaps between customers and Engineering, ensuring smooth communication and problem resolution while enhancing product experience and t...

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$142K - $173K *

Empower enterprise customer success by managing strategic accounts, fostering relationships, and utilizing AI tools to drive measurable outcomes. Collaborate across teams to ensure exceptional experie...

Today

  •   5 - 7 years exp.  •   Business Services

$131K - $150K *

Join a team that's dedicated to enhancing Enterprise customer success through strategic partnerships and proactive risk management, owning a significant portfolio and driving measurable business outco...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$131K - $150K *

Drive success for enterprise clients by managing strategic relationships, enhancing adoption, and mitigating risks to achieve remarkable customer outcomes and sustainable growth in a high-impact role...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$84K - $94K *

Unlock potential by leading eCommerce onboards with speed and precision. Collaborate across teams to enhance customer success, drive retention, and optimize technical setups, ensuring a seamless integ...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$84K - $94K *

Advance customer success by managing onboarding processes, ensuring stakeholders efficiently navigate integrations and achieve their eCommerce goals while delivering an exceptional experience in a fas...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$84K - $94K *

Join a dynamic team as you drive customer success within eCommerce, guiding tech setups, optimizing onboarding processes, and enhancing user experience in a fast-paced environment. Your proactive appr...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$125K - $150K *

Drive strategic product management, overseeing the development of cutting-edge AI solutions. Lead and mentor a high-performing team to ensure the successful delivery of innovative software products al...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Execute customer success strategies by leading a diverse team and driving analytics to optimize retention and experience across over 200 members, enhancing business performance and customer satisfacti...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$140K - $150K *

Lead a team of Customer Success Managers to enhance client relationships and drive value creation. Spearhead customer engagement strategies, monitor metrics, and ensure alignment with sales to achieve...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Join a team that's committed to delivering exceptional customer experiences by managing strategic partnerships and ensuring seamless integration for shared clients in the multifamily property manageme...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$85K *

Empower your career by managing key banking accounts, driving customer satisfaction, and aligning objectives. This strategic role focuses on relationship management and ensures customers leverage solu...

Toronto, ONIn-Person

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K *

Partner with us to enhance customer success as you engage with executive stakeholders, drive account growth, and ensure value realization. Leverage your expertise to create strategic relationships and...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$92K - $127K *

Drive customer success as a Senior Account Manager, enhancing client relationships and maximizing value from solutions. Collaborate cross-functionally to identify growth opportunities, mitigate risks...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $156K *

Champion project success by leading comprehensive program delivery and ensuring high-quality outcomes. Collaborate with stakeholders to align resources and strategies, driving strong customer engageme...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Business Services

$108K - $156K *

Lead the execution of complex, strategic programs by managing all project aspects, ensuring timely delivery, fostering client relationships, and driving continuous improvement to enhance service quali...

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Engage customers proactively to ensure satisfaction, drive product adoption, and identify growth opportunities. Leverage AI and data insights to recover at-risk accounts and enhance client relationshi...

Mississauga, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.