Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$158K - $176K *

Champion merchant success by leading a team to optimize operations, drive revenue growth, and enhance customer experience through strategic partnerships and data-driven insights...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$158K - $176K *

Join a dynamic team to drive merchant success through operational excellence and revenue growth. Lead Customer Success Managers, optimize performance, and foster strategic partnerships to enhance cust...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Champion client success by managing relationships, ensuring service delivery, and advocating for operational excellence. Collaborate with internal teams to provide timely updates and strategic insight...

Today

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Partner with us to empower enterprise clients by enhancing brand narratives through data-driven guidance and strategic program development, driving value and growth within the organization while foste...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Champion client satisfaction by building strong relationships and ensuring exceptional service delivery. Drive retention and revenue growth while advocating for client needs within the organization. C...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$87K - $110K *

Engage with customers to ensure their success through onboarding, training, and support. Build strong relationships, manage inquiries, and collaborate with teams to enhance customer satisfaction and d...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Transform healthcare marketing by leading integrated strategies that align brand, audience, and business goals. Collaborate with cross-functional teams to deliver impactful campaigns that drive measur...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Join a team that's redefining customer success by leading and mentoring CSMs. Drive scalable strategies for enterprise clients while optimizing their experience and outcomes as we grow and enhance our...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$239K - $265K *

Champion customer success by leading a global team to enhance enterprise support, drive proactive account health, and implement scalable service models for complex accounts and fleet partners, ensurin...

5 days ago

  •   11 - 15 years exp.  •   Transportation

$125K *

Transform customer experiences as a key advocate and technical partner, driving onboarding, adoption, and success for Enterprise clients while collaborating across teams to ensure optimal outcomes and...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $160K *

Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...

RemoteRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$135K - $160K *

Transform our growth marketing strategy by driving demand generation and managing a high-performing team. Collaborate with cross-functional leaders to optimize pipeline performance and leverage automa...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $110K *

Lead customer success initiatives by partnering with enterprise clients to enhance product value, drive engagement, and ensure retention. Utilize modern tools and data insights to proactively address...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower top-tier accounts by driving retention, expansion, and strategic partnerships. Serve as the voice of the customer, ensuring optimal product adoption and satisfaction while collaborating with i...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$179K - $280K *

Lead the charge in shaping and executing a global social marketing strategy that drives measurable impact across diverse audiences, leveraging deep expertise and innovative approaches to elevate brand...

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate your career by leading CRM product management, shaping the roadmap for Salesforce solutions, and driving innovation in AI integration while collaborating with cross-functional teams to enha...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Lead a dynamic team of Customer Success Managers, balancing hands-on account management with coaching. Drive retention and expansion goals while fostering a high-performing culture through data-driven...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Unlock potential by leading a dynamic Customer Success team, managing key accounts while coaching and driving performance. Collaborate across departments to enhance customer retention and satisfaction...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$215K - $295K *

Lead the charge in enhancing organizational effectiveness and employee engagement. Collaborate with corporate leaders to implement strategic people programs that drive growth, retention, and professio...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving customer success through post-sale management and tailored ROI strategies, ensuring seamless collaboration with multiple stakeholders while building an impactful Customer S...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Drive customer success for a leading AI Cloud platform by building and leading a high-performing team. Own customer relationships, optimize service delivery, and enhance customer value through engagem...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in transforming customer success strategies, driving adoption and retention for enterprise clients. Oversee a dynamic team, enhance operational efficiency, and foster long-term partner...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $115K *

Transform enterprise client relationships by driving adoption, retention, and growth through strategic marketing and sponsorship initiatives. Collaborate with cross-functional teams to deliver measura...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Take ownership of customer accounts, ensuring successful onboarding and ongoing value delivery. Collaborate with fleet managers and internal teams to drive usage, improve retention, and identify growt...

6 days ago

  •   Less than 5 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.