2+ years experience in client-facing roles, preferably in creative agencies or market research firms
Strong understanding of brand language and customer insights
Proven track record in leading complex projects and crafting successful pitches
Relevant college degree (STEM, communications, or business fields preferred)
Strong analytical and quantitative skills, including Excel proficiency; Python knowledge is a plus
Excellent project management and self-prioritization ability
Basic understanding of statistical concepts is a must, or willingness to learn
Responsibilities
Build strong relationships with enterprise clients, including in-person interactions
Lead the development of strategic pre-testing programs for major accounts
Advise clients on designing and interpreting effective content tests
Identify client needs and innovate Swayable's product offerings accordingly
Demonstrate problem-solving capabilities in client pitches using brand insights and Swayable's tools
Ensure ongoing client satisfaction and value delivery through engagement
Collaborate with the sales team to maximize renewals and upsell opportunities
Benefits
Comprehensive medical, dental, and vision insurance
Generous paid time off policies
Stock options available
401k plan with matching
Flexible spending accounts (FSA) offered
Professional development stipend for continuous learning
Full Job Description
Location: The client success team is based in Williamsburg, Brooklyn and San Francisco, and the team is in-office 3x a week
About the role:
Swayable is looking for a Client & Research Success Manager to help enterprise clients turn research into stronger messaging, creative, and marketing decisions. You'll serve as a strategic advisor to leading brands and agencies, developing pre-testing programs, guiding adoption, and partnering with sales to drive renewals and expansion.
You'll join our Client & Research Success team, which owns client relationships and connects client needs with product development. We're a collaborative team that invests in professional growth through regular feedback, shared goals, and hands-on support from one another.
What You'll Do:
Own relationships with a portfolio of enterprise clients, building trust with brand, marketing, and insights teams through strategic guidance and regular engagement.
Develop strategic pre-testing programs that connect Swayable's capabilities to each client's business goals, creative process, and key marketing decisions.
Guide clients through research design, test execution, and results interpretation-turning findings into clear recommendations for stronger messaging and creative.
Help clients get more value from Swayable by identifying new use cases, recommending relevant capabilities, and translating client needs into actionable product feedback.
Partner with sales on pitches, bringing brand and research expertise to demonstrate how Swayable can address a prospective client's specific challenges.
Drive adoption and ongoing usage by making Swayable a core part of clients' decision-making processes and demonstrating the impact of their testing programs.
Collaborate with sales on renewals and expansion, identifying growth opportunities and building a clear case for continued investment across your client portfolio.
Who You Are:
2+ years of client-facing experience in research, consumer insights, brand strategy, consulting, account management, or related fields.
An understanding of how brand, marketing, and insights teams work, with the ability to connect research to their goals and decisions.
A consultative approach: you ask thoughtful questions, solve problems, and translate complex information into clear, actionable recommendations.
Strong analytical and quantitative reasoning skills, with experience using Excel to interpret and synthesize data; Python is a plus.
Familiarity with research methods and statistics-or a demonstrated ability to learn them-and the ability to explain findings to nontechnical audiences.
Strong project management skills and attention to detail, with the ability to independently manage multiple client priorities and deliverables.
Clear, confident communication and presentation skills, with experience contributing to client pitches or strategic presentations.
A collaborative mindset and comfort learning quickly in a fast-paced startup environment.
College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
Benefits:
100% Medical, Dental & Vision Plans
Starting base salary range of $125-$150K depending on previous experience
