Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$125K - $145K *

Grow your career with us by managing 15-20 high-value enterprise accounts, driving customer success outcomes, and fostering relationships with executive stakeholders while navigating a dynamic, fast-p...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $155K *

Grow strategic partnerships with healthcare systems by driving consultative sales, enhancing client engagement, and expanding product adoption. Collaborate with cross-functional teams to ensure custom...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Empower healthcare partnerships by driving consultative sales and strategic growth. Collaborate with executives to enhance engagement, expand market reach, and improve patient outcomes through tailore...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Innovate client partnerships as a strategic sales leader, driving growth and engagement through consultative selling. Collaborate with healthcare executives to enhance solutions and expand market pres...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Transform client relationships by driving growth and engagement through consultative sales. Collaborate with healthcare executives to align solutions with strategic goals, enhancing patient access and...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Join a team that's dedicated to driving account growth through consultative sales, building executive relationships, and expanding strategic partnerships within healthcare networks to enhance patient...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Join our team as a Customer Success Manager, where you'll drive customer satisfaction and success through strategic relationship management, onboarding, and product insights, ensuring our clients achi...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Manage customer success initiatives for a portfolio of strategic clients, ensuring satisfaction and retention. Collaborate with cross-functional teams to deliver tailored solutions, drive product adop...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Empower customer success by guiding strategic clients through onboarding, implementation, and growth. Collaborate cross-functionally to enhance product value and ensure satisfaction, retention, and op...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $150K *

Elevate customer success by leading a dynamic team of global managers. Drive product adoption, enhance customer satisfaction, and foster a culture of accountability and innovation while managing diver...

Calgary, ABIn-Person

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $150K *

Lead a dynamic team of Customer Success Managers, driving customer retention and product adoption while fostering a culture of accountability and continuous improvement in a fast-paced SaaS environmen...

Vancouver, BCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $150K *

Elevate customer success by leading a dynamic team, driving product adoption, and enhancing client relationships. Utilize data-driven insights to optimize customer journeys and foster a culture of acc...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$80K - $110K *

Unlock customer potential and drive success by owning the post-sale journey for nonprofit accounts. Build relationships, enhance engagement, and optimize retention strategies to empower customers as a...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Shape the future of customer success by managing key relationships, driving retention, and identifying growth opportunities. Collaborate with cross-functional teams to ensure customer satisfaction and...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$134K - $184K *

Shape the future of customer success by leading a high-performing team, optimizing operations, and driving engagement and retention strategies to achieve key performance indicators and enhance client...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $115K *

Lead strategic customer relationships, ensuring success through proactive support, onboarding, and campaign management. Drive account growth and act as the voice of the customer, delivering exceptiona...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $92K *

Redefine customer success by managing a strategic portfolio, driving growth, and fostering executive relationships. Leverage your expertise to enhance customer outcomes and ensure long-term value in a...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate your career by guiding a high-performing team to foster strategic growth and client success. Drive product adoption and maximize revenue retention while developing long-term account plans for...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Lead the charge in optimizing top-of-funnel marketing operations, driving measurable pipeline growth through strategic planning, data governance, and team leadership. Collaborate with cross-functional...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Engage with clients to foster relationships and drive success. Collaborate with teams to deliver solutions, advocate for customer needs, and enhance account growth through strategic insights and excep...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Manage key client relationships, advocate for customer needs, and ensure successful solution delivery. Collaborate with teams to foster product improvements and drive account growth while effectively...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $179K *

Transform customer success by leading a high-performing team, driving satisfaction and retention in a fast-paced SaaS environment. Collaborate across functions to enhance customer strategies and deliv...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$121K - $191K *

Partner with us to drive engineering transformation by managing customer success throughout the implementation and renewal process, ensuring high product utilization and alignment with business goals...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $105K *

Drive customer success by managing a diverse portfolio, enhancing client engagement, and ensuring retention through strategic renewals and collaboration with internal teams to maximize value from EIU...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Unlock potential by overseeing a portfolio of enterprise accounts, fostering strategic partnerships, and driving user engagement to achieve measurable outcomes. Collaborate with internal teams to deli...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.