Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$135K - $161K *

Shape the future of AI-driven customer service by partnering with top clients to ensure their success. Drive strategic initiatives and optimize support operations, while collaborating with cross-funct...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $179K *

Elevate your career by partnering with industry leaders to drive AI transformation. Guide C-suite and support teams to achieve strategic outcomes through effective customer success strategies and clea...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform agents' potential into success through hands-on coaching, motivation, and strategic insights. This role involves training, development, and accountability to elevate sales performance and en...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Drive agent success by coaching, training, and inspiring a dynamic team. Utilize sales strategies to boost performance, enhance follow-up systems, and elevate conversion rates while fostering a positi...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Champion customer success within SLED organizations. Drive revenue growth by managing relationships, negotiating contracts, and delivering strategic value for an established client base in the public...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$160K - $200K *

Pioneer the Partner Success framework, establishing global strategies and governance to enhance partner capabilities, drive performance improvements, and ensure delivery excellence across a diverse ec...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$118K - $171K *

Transform client success strategies by engaging financial institutions for optimal value, driving retention, and exploring growth opportunities. Collaborate with cross-functional teams to enhance clie...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Unlock potential by driving customer success and relationships with enterprise-level nonprofit clients; enhance product adoption and satisfaction while identifying growth opportunities through strateg...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$101K - $135K *

Empower customers by enhancing product adoption and retention strategies, driving significant value through strategic engagement, while fostering long-term relationships with key stakeholders in a fas...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $150K *

Lead customer relationship initiatives, enhancing product adoption and satisfaction through strategic partnership. Utilize extensive healthcare technology expertise to navigate challenges and deliver...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$204K - $281K *

Empower customer success in a fast-paced environment by delivering strategic value, forging C-Level relationships, and driving innovative solutions that align technical capabilities with business goal...

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $180K *

Empower customer success by managing complex accounts, driving growth, and ensuring optimal outcomes through strategic relationships. Collaborate across teams to create value, mitigate risks, and enha...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Engage mid-market public safety customers by championing implementation, usage, and expansion initiatives. Collaborate with technical teams to align customer needs with innovative solutions, improving...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$146K - $191K *

Unlock customer success excellence by leading a high-performing team of Customer Success Managers. Drive retention, satisfaction, and growth while creating streamlined experiences that prioritize cust...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$146K - $191K *

Lead a dynamic Customer Success team to drive customer satisfaction, adoption, and retention. Develop strategies, manage a portfolio, and ensure alignment with growth objectives while creating an exce...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$69K - $107K *

Join our Key & Strategic Client Success Management team to maximize client value, drive adoption and ensure retention through strategic partnerships and advocacy, offering a seamless experience while...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Unlock potential by managing a portfolio of Enterprise customers, driving adoption and growth. Collaborate cross-functionally to influence product strategies and build strong relationships for long-te...

Toronto, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Empower Enterprise clients to maximize value through strategic partnership, driving adoption and retention while collaborating cross-functionally to influence product development and enhance customer...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $170K *

Join a team that's pivotal in optimizing deal structuring and execution. This role partners with Sales and Renewals to enhance revenue and minimize churn, ensuring solutions are mutually beneficial an...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$261K - $485K *

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $225K *

Unlock innovation as a leader in B2B service transformation, driving Salesforce capabilities to enhance customer experiences and operational efficiency while managing a dynamic team committed to excel...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $225K *

Lead the charge in transforming B2B service operations through innovative Salesforce solutions, optimizing case management, and enhancing customer experience while guiding a dynamic team towards effic...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $225K *

Transform customer service experiences by leading the B2B Service team, optimizing Salesforce technologies, and driving automation for enhanced efficiency and satisfaction across the enterprise...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $225K *

Lead the charge in transforming B2B service through Salesforce strategy, driving automation and self-service, while enhancing operational efficiency. Mentor a high-performing team to deliver measurabl...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $225K *

Take ownership of B2B service platform strategy to enhance Salesforce capabilities, driving operational efficiency, automation, and superior customer experiences while leading a high-performing team i...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.