Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$110K - $138K *

Lead the charge in enhancing customer experience by developing and executing integrated programs. Drive continuous improvement initiatives and oversee cross-functional teams to deliver exceptional ser...

Ottawa, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Business Services

$110K - $138K *

Drive innovation in customer experience by leading strategic programs that enhance satisfaction, optimize service delivery, and leverage data insights. Collaborate with cross-functional teams to embed...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Business Services

$135K - $175K *

Champion customer success by leading a high-performance team, driving innovation, and forging strong stakeholder partnerships to enhance business outcomes and operational efficiency...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$75K - $90K *

Join a dynamic team as you manage customer accounts, driving value and adoption through strategic guidance and strong relationships. Focus on post-implementation success and help customers achieve mea...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $162K *

Drive customer success by managing strategic relationships, guiding adoption, and ensuring value realization from solutions. Collaborate with teams to maximize customer growth and satisfaction while a...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$70K - $95K *

Join a team that's dedicated to enhancing client experiences by managing relationships and ensuring successful implementation of programs. Leverage your communication and organizational skills to prom...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Inspire and lead a dedicated team of Customer Success Managers, driving customer satisfaction and revenue growth through strategic onboarding and relationship management while enhancing team performan...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in shaping financial strategy and analysis, partnering closely with senior leadership to optimize resources and drive strategic decision-making through insightful forecasting and analy...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $198K *

Shape financial strategy by partnering with senior leaders, driving excellence in planning and analysis, and leveraging cutting-edge tools for impactful decision-making within a high-growth SaaS envir...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $198K *

Lead the charge in transforming financial strategy through insightful analysis and forecasting, while collaborating with senior leadership to optimize performance and drive operational excellence in a...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$117K - $168K *

Empower your career by driving financial strategy and insights. Collaborate with senior leadership to influence key decisions, optimize resource allocation, and champion innovative financial processes...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that champions customer success by driving strategic relationships, ensuring retention, and enhancing business value for clients through proactive engagement and effective program manageme...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$80K - $97K *

Engage with customers to drive adoption and success through strategic guidance and ongoing relationship management. Facilitate seamless onboarding, assess account health, and collaborate with internal...

Cambridge, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$130K - $160K *

Deliver impactful customer success by optimizing software engagement, driving revenue growth, and troubleshooting technical issues. Collaborate cross-functionally while managing relationships with div...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$102K - $150K *

Join a team that drives merchant success by ensuring product adoption, fostering engagement, and building relationships. You'll proactively manage a portfolio to enhance satisfaction, reduce churn, an...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$102K - $150K *

Champion the ongoing success of SMB merchants by driving engagement, managing post-launch relationships, and coordinating cross-functional teams to enhance product adoption and customer satisfaction o...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$102K - $150K *

Take ownership of driving customer success for SMB merchants, managing relationships and ensuring product adoption. Collaborate cross-functionally to enhance retention and satisfaction while defining...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$102K - $150K *

Serve as the primary contact for SMB merchants post-launch, ensuring product adoption, success, and growth through proactive relationship management and collaboration with cross-functional teams to en...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$102K - $150K *

Advance the success of SMB merchants through proactive account management, ensuring product adoption and satisfaction while driving growth and retention. Leverage data and cross-functional partnership...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Oversee service delivery operations, ensuring optimal performance through effective leadership, workforce management, and continuous improvement strategies, while enhancing customer satisfaction and o...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$90K - $130K *

Join a dynamic Customer Success team to drive value for Fortune 500 clients, manage strategic relationships, and enhance software adoption to achieve successful business outcomes in a collaborative, h...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$142K - $173K *

Partner with us to drive exceptional outcomes for enterprise customers as you manage strategic relationships and leverage AI tools to ensure lasting impact and success across varied organizational lev...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Transform enterprise healthcare relationships by guiding C-suite leaders through the entire customer journey, ensuring success and expansion with a cutting-edge AI platform while mentoring a growing C...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Engage with C-suite leaders, driving enterprise customer success for strategic accounts in the healthcare sector. Lead complex adoption journeys, leveraging data to achieve impactful outcomes and ment...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Empower leading healthcare organizations to maximize AI solutions through strategic customer success management, driving measurable outcomes by partnering with C-suite executives and guiding enterpris...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.