Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$115K - $135K *

Inspire customer success by managing strategic enterprise accounts, driving adoption, and delivering measurable business outcomes while acting as a trusted advisor to executives and a revenue partner...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Empower mid-market customers by managing a diverse portfolio, ensuring efficient onboarding, driving product adoption, and fostering strong relationships to maximize value and retention across account...

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$95K - $115K *

Accelerate progress at a dynamic SaaS company by managing a diverse portfolio of mid-market accounts. Drive customer success through efficient onboarding, proactive support, and strategic growth initi...

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$140K - $170K *

Join a dynamic team to optimize operational systems, drive growth, and enhance performance across departments. Collaborate with leadership to ensure strategic goals translate into measurable results a...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Elevate customer success by leading a global team to enhance retention and expansion strategies. Drive value delivery through AI tools, customer engagement, and cross-functional collaboration, ensurin...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Empower advisory teams by driving platform adoption and enhancing client outcomes through hands-on engagement and workflow optimization. Collaborate cross-functionally to ensure measurable success and...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $157K *

Unlock potential by partnering with customers to drive impactful change. As a key member of a collaborative team, you'll manage the full customer lifecycle, ensuring success and fostering growth throu...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $157K *

Unlock customer success by owning the full lifecycle, driving program success, and fostering strategic partnerships. Collaborate with teams to ensure impactful solutions and achieve high renewal rates...

Magna, UTRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in transforming public sector consulting by guiding organizations through digital transformation and ERP implementations, while managing high-impact teams and fostering client relation...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform customer success by driving adoption and value realization for advisory teams. Collaborate cross-functionally to enhance workflows and deliver measurable outcomes, ensuring clients achieve e...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$78K - $131K *

Elevate your career by guiding key clients through transformative AI adoption, ensuring their success and satisfaction. As a trusted advisor, shape customer experiences and drive growth while collabor...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$78K - $131K *

Advance client success through strategic guidance in AI adoption, managing key accounts to maximize engagement and value realization while collaborating across teams to drive innovation and client sat...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$86K - $157K *

Transform client relationships by guiding them in AI adoption, driving growth and value, and fostering engagement within a strategic portfolio. Act as a trusted advisor and champion cross-functional c...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$164K - $261K *

Transform organizational strategy by partnering with senior HR leaders to drive talent initiatives, enhance engagement, and lead change management. Leverage data insights and operational excellence to...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$106K - $139K *

Empower client success by leading a dynamic service delivery team, ensuring effective project management and stakeholder engagement to drive strategic client initiatives and system enhancements...

Reposted today

  •   11 - 15 years exp.  •   Information Technology

$180K - $220K *

Innovate customer success strategies, lead a high-performing team, and enhance client relationships through AI-driven solutions, ensuring exceptional value and loyalty across all customer segments in...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $185K *

Unlock your potential by leading a dynamic team to drive channel partnerships, transforming opportunities into revenue-generating relationships across diverse verticals in a fast-growing ecosystem...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$109K - $136K *

Transform the onboarding experience by leading a dedicated team, ensuring seamless transitions for customers. Drive process optimization and maintain high satisfaction levels while collaborating acros...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Drive success by leading and coaching a dedicated team of Enterprise Customer Success Managers, ensuring standout performance in onboarding, renewals, and customer outcomes in a fast-paced, startup en...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$150K - $180K *

Transform customer success by building and leading a pooled team that responds to key signals, ensuring timely support and retention. Design workflows, create playbooks, and leverage data to enhance c...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $145K *

Grow your career with us by managing 15-20 high-value enterprise accounts, driving customer success outcomes, and fostering relationships with executive stakeholders while navigating a dynamic, fast-p...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $155K *

Grow strategic partnerships with healthcare systems by driving consultative sales, enhancing client engagement, and expanding product adoption. Collaborate with cross-functional teams to ensure custom...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Empower healthcare partnerships by driving consultative sales and strategic growth. Collaborate with executives to enhance engagement, expand market reach, and improve patient outcomes through tailore...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Innovate client partnerships as a strategic sales leader, driving growth and engagement through consultative selling. Collaborate with healthcare executives to enhance solutions and expand market pres...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Transform client relationships by driving growth and engagement through consultative sales. Collaborate with healthcare executives to align solutions with strategic goals, enhancing patient access and...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.