Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$80K - $90K *

Drive customer success through effective account management strategies, ensuring optimum value for SMB clients while promoting engagement, satisfaction, and retention in a thriving SaaS environment...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $90K *

Drive customer success and satisfaction by managing post-sale relationships, ensuring effective onboarding and maximizing value from our platform while collaborating with various stakeholders for opti...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $115K *

Transform customer experiences by leveraging your technical skills and collaborative spirit. Engage with diverse teams and users to optimize platform value, driving significant impact across the organ...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead and inspire a founding team of Customer Solutions Engineers, driving exceptional customer outcomes and fostering a collaborative culture in a fast-paced environment that champions growth and tech...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Build relationships with assisted living facilities, ensure satisfaction, and enhance service delivery by managing client success and operational support in a dynamic healthcare environment...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Shape the future of partner engagement by enhancing the experience of clinics and practitioners. Collaborate cross-functionally to streamline operations, build lasting relationships, and drive scalabl...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$180K - $225K *

Shape the future of cybersecurity by developing strategies, leading a team, and ensuring compliance to protect vital infrastructure and client data across a SaaS platform...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Drive customer success as a strategic advisor, enhancing adoption and satisfaction while collaborating with teams to optimize workflows and deliver lasting value for clients through proactive support...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead transformational customer success initiatives for strategic enterprise accounts, combining relationship management with depth in operations. Drive value through exceptional service, alignment wit...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$89K - $143K *

Grow your career with a leadership role overseeing a team of Customer Success Managers. Drive customer adoption, retention, and value for strategic accounts while partnering cross-functionally to meet...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$89K - $143K *

Drive customer success by leading a team that enhances strategic relationships with complex clients, ensuring they achieve maximum value. Foster collaboration, implement comprehensive account strategi...

1 month ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$78K - $126K *

Engage customers as a trusted advocate to ensure success with our solutions. Drive product adoption and retention through strategic partnerships, leveraging insights for enhanced user experience and v...

Today

  •   Less than 5 years exp.  •   Business Services

$154K - $209K *

Join a team that drives operational excellence in Customer Success strategy. As a seasoned leader, you'll architect initiatives, optimize performance, and enable a proactive approach to achieve revenu...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$124K - $178K *

Drive transformative change by architecting strategic operations and improving productivity for post-sales teams in a dynamic growth environment. Collaborate with leadership to achieve ambitious goals...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$124K - $178K *

Shape transformational operations in a fast-paced environment, driving strategic initiatives for post-sales success in AMER while collaborating cross-functionally to optimize productivity and outcomes...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$154K - $209K *

Deliver strategic leadership in Customer Success Operations, architecting day-to-day functions and future state models to enhance productivity, forecasting, and transformations for the AMER region's p...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $190K *

Manage customer outcomes from onboarding through to renewal, driving success via strategic engagement and value realization. Be the go-to advisor ensuring alignment with business goals and optimizing...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by managing accounts, enhancing product adoption, and fostering strong relationships to maximize value. Collaborate with sales and product teams to shape customer experiences an...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Pioneer customer success by driving onboarding, adoption, and retention for key accounts. Build strong relationships, identify expansion opportunities, and guide customers to maximize their experience...

1 month ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Champion customer success by driving adoption, retention, and growth for key accounts, focusing on relationship-building, strategic guidance, and proactive problem-solving to ensure optimal use of our...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer engagement and satisfaction by managing the full customer lifecycle, utilizing innovative AI workflows, and collaborating across teams to enhance service delivery and trust in our solut...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in enhancing customer experience by utilizing AI-driven workflows, building strong relationships, and adapting strategies to ensure user adoption and satisfaction throughout the entire...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K *

Lead high-level policy and partnership initiatives to drive meaningful systems change in disability inclusion. Collaborate with stakeholders to enhance organizational influence and service delivery ac...

2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$160K - $200K *

Drive the strategy and outcomes for customer retention and growth, leading the Customer Success organization to enhance adoption, customer health, and operational efficiency through cross-functional c...

4 weeks ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$130K - $190K *

Transform knowledge management and client experience strategy. Lead the integration of AI technologies, optimize systems, and enhance customer engagement through innovative solutions and cross-functio...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.