Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$120K - $160K *

Empower customer success as you drive implementation and retention efforts, ensuring seamless adoption of technology solutions for mid-market clients. Collaborate with cross-functional teams to delive...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $130K *

Collaborate with clients to ensure successful implementation and long-term use of solutions, enhancing customer value and retention. Drive proactive engagement, manage accounts through renewals, and i...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $130K *

Unlock customer potential by driving adoption, retention, and value realization. Collaborate cross-functionally to ensure successful product use and maximize business outcomes for clients throughout t...

US-AnywhereIn-Person

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Empower customer success by building strong relationships, addressing needs, and driving product adoption. Collaborate with teams to enhance satisfaction and retention, ensuring customers achieve thei...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Unlock potential by leading transformative projects at the intersection of technology and customer success. Drive strategic initiatives for enterprise clients, ensuring effective solutions and team em...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Lead the post-sale customer journey, enhancing relationships to drive success and engagement with our platform. You'll manage onboarding, support, and growth initiatives, ensuring our customers thrive...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Inspire measurable outcomes and operational excellence by partnering with healthcare leaders onsite. Drive the implementation and adoption of AI solutions within clinical environments, building strong...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $238K *

Optimize customer success by collaborating with enterprise clients to implement AI-driven solutions, ensuring measurable adoption and outstanding business outcomes while navigating complex transformat...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$87K - $120K *

Drive successful enterprise IT implementations as a trusted partner, ensuring customer satisfaction and ROI. Lead project management, technical assistance, and business analysis while enhancing proces...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Partner with us to drive customer success by managing a diverse portfolio, utilizing scalable digital strategies to enhance engagement, retention, and expansion while delivering exceptional outcomes t...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Lead the charge in driving user adoption and strategic oversight for Co-Pilot. Collaborate with cross-functional teams, shape program initiatives, and enhance performance metrics while avoiding daily...

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Champion transformative user adoption and strategy for a leading tech platform. Drive innovative initiatives, maximize ROI, and ensure stakeholder alignment while providing invaluable leadership to en...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Optimize outcomes by strategically leading the Co-Pilot platform, enhancing user adoption, and ensuring innovation. Bridge technical teams and stakeholders while driving ROI through program initiative...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$106K - $146K *

Transform the customer journey by engaging with strategic employer clients, delivering impactful results and solutions. Leverage your collaboration skills to foster relationships and drive satisfactio...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Drive success by scaling our Commercial Customer Success function, defining strategy, enhancing partner success, and leading a team to ensure customers achieve their goals and maximize value while pro...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Lead the charge in customer success by owning the full lifecycle, from onboarding to account growth. Utilize AI-driven insights to enhance workflows, manage relationships, and drive value for clients...

Today

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Drive customer success by nurturing relationships with mid-market clients, aligning their goals with platform capabilities, and ensuring long-term engagement for optimal influencer marketing outcomes...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Help us cultivate strong partnerships with mid-market clients, driving adoption and success through personalized strategies and insights. You'll be the key liaison, ensuring clients achieve their infl...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $138K *

Transform customer experiences by leading innovative strategies, enhancing satisfaction through data-driven insights, and championing a culture of service excellence. Drive continuous improvement init...

Markham, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Business Services

$110K - $138K *

Lead the charge in enhancing customer experience by developing and executing integrated programs. Drive continuous improvement initiatives and oversee cross-functional teams to deliver exceptional ser...

Ottawa, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Business Services

$110K - $138K *

Drive innovation in customer experience by leading strategic programs that enhance satisfaction, optimize service delivery, and leverage data insights. Collaborate with cross-functional teams to embed...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Business Services

$135K - $175K *

Champion customer success by leading a high-performance team, driving innovation, and forging strong stakeholder partnerships to enhance business outcomes and operational efficiency...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$75K - $90K *

Join a dynamic team as you manage customer accounts, driving value and adoption through strategic guidance and strong relationships. Focus on post-implementation success and help customers achieve mea...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$104K - $167K *

Drive success for strategic accounts by cultivating partnerships, coaching stakeholders, and analyzing user engagement. Collaborate with teams to enhance product adoption and customer satisfaction whi...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$145K - $162K *

Drive customer success by managing strategic relationships, guiding adoption, and ensuring value realization from solutions. Collaborate with teams to maximize customer growth and satisfaction while a...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.