Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$150K - $200K *

Lead the charge in customer success by managing health system partnerships, expanding revenue, and developing a high-performing team. Shape strategic initiatives that drive customer satisfaction and l...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in empowering healthcare success by managing enterprise accounts and mentoring a high-performing Customer Success team to achieve impactful solutions and client satisfaction...

1 month ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Join a dynamic team as you manage client relationships, ensuring delivery excellence and strategic alignment. Lead internal collaboration and communications while driving projects to success, fosterin...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Engage and elevate client relationships to drive success and retention. Oversee complex portfolio management, execute recovery strategies, and coordinate with executive sponsors to tackle performance...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $95K *

Unlock customer success by building lasting relationships, driving engagement, and ensuring adoption of our solutions. Collaborate with cross-functional teams to maximize customer outcomes and champio...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Unlock your potential as a Customer Success Manager, driving customer engagement, advocacy, and solutions within a dynamic Healthcare IT environment. Collaborate with clients to enhance their experien...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $120K *

Drive client success by fostering relationships, addressing needs, and implementing solutions in a fast-paced, innovative environment focused on healthcare outcomes and advertising effectiveness...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Champion customer success by nurturing enterprise relationships, driving account growth, and refining SaaS best practices, all while adapting to a dynamic environment and leveraging insights to enhanc...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $120K *

Transform client relationships as you drive product value, optimize usage, and spearhead renewals. Collaborate with cross-functional teams to boost subscriber satisfaction and revenue growth within th...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $120K *

Drive subscriber satisfaction and revenue growth by managing post-sale relationships, optimizing product use, and collaborating with internal teams to enhance offerings. Empower clients to maximize va...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $120K *

Drive subscriber satisfaction by managing relationships and engagements post-sale. Leverage industry insights to enhance product use and revenue growth while collaborating with internal teams for ongo...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $120K *

Champion subscriber success by managing relationships and driving product engagement. Collaborate with clients to enhance satisfaction, optimize usage, and identify upsell opportunities while contribu...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$84K - $88K *

Join a dynamic team as a Customer Success Manager, driving customer satisfaction and success through tailored onboarding, relationship management, and expertise in AdvisorBOB, ensuring transformative...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$77K - $94K *

Lead the charge in enhancing client relationships and driving satisfaction. Manage performance improvement, revenue growth, and strategic consulting for enterprise-level accounts while ensuring except...

Reposted yesterday

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Join a team that's redefining customer success by leading and mentoring CSMs. Drive scalable strategies for enterprise clients while optimizing their experience and outcomes as we grow and enhance our...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Join a dynamic team to lead and scale the Client Success function, enhancing client onboarding and lifecycle management through KPI-driven strategies and people-focused development. Drive results in a...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $165K *

Elevate customer success by mentoring teams and driving strategic initiatives while managing high-level relationships with C-Suite executives to enhance institutional growth and partnership effectiven...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$170K - $210K *

Join a dynamic team as a Senior Enterprise Customer Success Manager, owning strategic accounts and driving product adoption. Foster executive relationships, consult on workflows, and ensure customers...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Champion customer success by leading a high-performing team focused on retention, expansion, and sustainable growth, while partnering with cross-functional leaders to enhance customer experiences and...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Engage your leadership skills to enhance agribusiness loan administration. Drive process improvements, ensure operational excellence, and support your team in delivering outstanding customer service a...

1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$184K - $276K *

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $160K *

Drive strategic initiatives for global client partnerships, leading complex programs to achieve significant business outcomes. Collaborate cross-functionally to optimize resource deployment and ensure...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $150K *

Empower customers by providing technical support and solutions as you drive seamless integrations and maximize platform value. Collaborate with teams to tackle challenges and enhance customer success...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $150K *

Empower customers to maximize platform value by providing technical support, troubleshooting, and implementation guidance. Collaborate with cross-functional teams to enhance user experience and drive...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $120K *

Help us elevate customer success by driving adoption and engagement across enterprise accounts, transforming operational challenges into strategic solutions, and becoming a trusted advisor throughout...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.