Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$140K - $165K *

Transform customer relationships into strategic partnerships, driving revenue growth and operational efficiencies through technical expertise and business acumen. Lead customer success initiatives fro...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $170K *

Lead the charge in developing a high-performing OmniChannel Customer Success team, driving customer engagement and satisfaction while managing complex relationships and strategic initiatives to enhanc...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Champion customer experience excellence by leading strategic initiatives, optimizing service delivery, and enhancing operational efficiency across Lifepoint Business Services. Drive collaboration and...

Today

  •   8 - 10 years exp.  •   Healthcare

$118K - $155K *

Empower customers to maximize their Atlassian experience by fostering strategic relationships, guiding complex needs, and championing product adoption through proactive engagement and tailored success...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $155K *

Join a team that empowers enterprise customers to unlock the full value of their SaaS solutions through strategic engagement, relationship-building, and proactive support, driving successful product a...

New York, NYRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Elevate customer success by managing enterprise relationships, shaping research strategies, and driving sustainable outcomes. Collaborate cross-functionally to establish best practices and ensure clie...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$89K - $134K *

Join a team that's dedicated to enhancing customer success through effective program management. Oversee client engagements, drive satisfaction, and collaborate cross-functionally to ensure optimal de...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$101K - $152K *

Drive customer success and team performance as a leader and trusted advisor. Blend your expertise in customer relations with strategic oversight to enhance client satisfaction and foster team growth i...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Empower our Named Commercial customers by driving adoption and retention through strategic partnerships. Collaborate with cross-functional teams to enhance customer success and influence product devel...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by guiding customers through onboarding and success planning, ensuring they achieve their business objectives while maximizing product value and satisfaction in a dynamic SaaS environ...

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$155K - $185K *

Transform sales productivity by leading the strategy and execution of CRM and sales enablement platforms, ensuring teams have the tools and insights needed to drive growth and enhance relationships ac...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $100K *

Join a team that's dedicated to driving customer success for enterprise accounts. You'll manage strategic relationships, ensure satisfaction, and identify growth opportunities while collaborating acro...

Today

  •   Less than 5 years exp.  •   Information Technology

$130K - $180K *

Elevate customer success and drive transformative business value for strategic accounts. Collaborate with C-suite executives to align MongoDB solutions with their long-term IT objectives, maximizing c...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate customer success by guiding clients through their journey, maximizing product value, and fostering strategic partnerships. Collaborate cross-functionally to enhance user experience and drive r...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$201K - $236K *

Lead the charge in optimizing sales operations by driving strategy, forecasting, and process improvements. Collaborate with cross-functional teams to enhance productivity and ensure the sales organiza...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Reimagine client partnerships by managing complex relationships, driving performance, and leading recovery strategies. Collaborate with executives to ensure client success and identify growth opportun...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $115K *

Drive customer success initiatives by managing client relationships, ensuring satisfaction, and optimizing service delivery. Collaborate cross-functionally to enhance user experience and support busin...

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$92K - $160K *

Empower client success by managing media campaigns and ensuring seamless execution. Collaborate with internal teams to deliver exceptional service and optimize influencer marketing strategies, driving...

1 week ago

  •   Less than 5 years exp.  •   Media

$101K - $177K *

Join a team that's dedicated to enhancing client success through effective media planning and campaign management. Leverage your expertise in digital advertising to drive revenue growth and deliver ex...

1 week ago

  •   Less than 5 years exp.  •   Media

$92K - $160K *

Drive client success by managing media campaigns and ensuring seamless execution. Collaborate with internal teams to optimize influencer marketing strategies and deliver exceptional service, contribut...

1 week ago

  •   Less than 5 years exp.  •   Media

$120K - $145K *

Elevate customer success by leading a high-performing Account Management team. Drive retention and revenue growth through strategic engagement and operational excellence while collaborating cross-func...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$215K - $235K *

Lead the charge in amplifying the CEO's impact by driving strategic initiatives, managing executive communications, and ensuring alignment across teams in a fast-paced, AI-driven environment...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $90K *

Pioneer exceptional client experiences by managing a diverse portfolio, ensuring project success, and fostering strong relationships. Collaborate with teams to identify growth opportunities and transl...

Vancouver, BCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$115K - $135K *

Elevate your career by managing strategic enterprise accounts, driving adoption, and delivering measurable business outcomes as a trusted advisor. Collaborate with sales to enhance customer success an...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion customer success by driving adoption and measurable outcomes for enterprise accounts. Collaborate with C-suite executives, manage account health, and partner with sales to enhance revenue ret...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.