Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$160K - $200K *

Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$69K - $118K *

Join our dynamic Customer Success team to drive value for enterprise accounts. Focus on client relationships, revenue growth, and enhancing technology adoption while providing exceptional service and...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Champion customer success by leveraging your technical expertise to ensure seamless onboarding, value realization, and growth opportunities through our platform. Collaborate cross-functionally to driv...

Reposted today

  •   5 - 7 years exp.  •   Technical Services

$100K - $110K *

Join a dynamic Customer Success team to manage high-revenue client accounts, providing exceptional support and strategic onboarding while mentoring your team in a fast-paced, entrepreneurial environme...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Collaborate with diverse customers to drive adoption and success with GitLab's DevSecOps platform. Transform strategic goals into actionable success plans while guiding customers on technical journeys...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive customer satisfaction and growth by architecting an AI-first Customer Success model. Lead a high-impact team that transforms processes, enhances customer relationships, and delivers measurable v...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Support early-stage clients through tailored onboarding and product adoption, driving fast time-to-value while ensuring a seamless transition and long-term successful engagement with our software solu...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Join a team that's dedicated to driving success for key customers by managing relationships, developing outcome-focused strategies, and ensuring alignment on business goals while enhancing overall cus...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Elevate customer success operations by designing metrics, processes, and tech systems. Collaborate cross-functionally to optimize efficiency, implement reporting solutions, and drive measurable improv...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$74K - $90K *

Empower customer journeys by leading onboarding initiatives, ensuring seamless and tailored experiences. Collaborate across teams to enhance implementation processes, mitigate risks, and drive custome...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$75K - $100K *

Drive customer success by managing key relationships and maximizing value for 20-40 partners. Collaborate cross-functionally to onboard, support, and gather feedback, ensuring a seamless integration a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Join a team that's driving customer success by owning relationships and delivering value for a diverse portfolio of mid-market and enterprise clients. Use your strategic insights to foster deep partne...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $128K *

Empower customer success by driving strategic relationships and delivering tailored solutions. Cultivate engagement with enterprise clients, optimize product adoption, and ensure alignment between cus...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Drive customer success by optimizing product use, guiding strategic account management, and ensuring positive engagement through tailored success plans. Enhance revenue and retention while collaborati...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Unlock potential by building and leading a customer success function, crafting strategic onboarding playbooks and fostering genuine relationships with clients to ensure satisfaction and drive revenue...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Empower customer success by nurturing relationships and executing strategies that drive satisfaction and expansion within enterprise dental accounts. Take ownership of key metrics while fostering coll...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Elevate customer success by managing relationships with dental offices, executing strategies to enhance satisfaction while driving account utilization and expansion through data-driven insights and pr...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $178K *

Engage customers effectively by nurturing relationships, aligning objectives, and driving value through strategic planning and cross-functional collaboration to ensure satisfaction and retention...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Join a dynamic team as you lead a group of technical experts focused on enhancing client experiences. Oversee operations, foster team growth, and collaborate across functions to achieve exceptional se...

Today

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Lead the charge in driving customer success through strategic engagement, mentoring a team to optimize digital journeys and enhance revenue retention. Foster a culture of data-driven program developme...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $180K *

Transform customer relationships by leading complex onboarding engagements, ensuring business outcomes, and facilitating executive alignment across enterprise implementations from transition to long-t...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Accelerate progress at client satisfaction by serving as a strategic advisor, fostering key relationships, and driving improvements to optimize revenue cycle outcomes. Engage cross-functionally to enh...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$120K *

Partner with us to elevate customer success by delivering tailored strategies, cultivating relationships, and driving compelling results in a dynamic, collaborative environment. Join a passionate team...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$174K - $245K *

Champion client growth through strategic analytics and product innovation, driving insights and engagement with top clients. Collaborate cross-functionally to enhance product offerings, while serving...

Burlington, ONIn-Person

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$174K - $245K *

Shape the future of credit risk solutions by driving client engagement and product innovation. Leverage analytics and strategic insights to enhance client performance and articulate value propositions...

Burlington, NLIn-Person

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.