Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$143K - $273K *

Drive the product strategy for brokerage and education savings solutions. Lead cross-functional teams to enhance client engagement and operational efficiency while ensuring compliance. Bring your expe...

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$75K - $95K *

Engineer data-driven solutions to optimize business operations, focusing on cost analysis and process improvements. Collaborate with teams to enhance financial performance and shape strategic decision...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $200K *

Accelerate progress at our innovative sales organization by leading growth initiatives, developing high-performing teams, and strengthening strategic customer relationships while driving a culture of...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $200K *

Drive growth and build high-performing teams in a dynamic leadership role focused on revenue generation, customer relationship building, and strategic talent development to elevate business success an...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$85K - $113K *

Join a dynamic team to supervise daily operations, drive improvements, and ensure client satisfaction in international shipping logistics, enhancing profitability and efficiency while leading a skille...

Today

  •   Less than 5 years exp.  •   Transportation

$230K - $259K *

Drive the strategic vision for our Global Desk customer segmentation. Lead and mentor the North America Customer Success team, ensuring proactive engagement and high retention while collaborating acro...

Yesterday

  •   11 - 15 years exp.  •   Consumer Technology

$230K - $259K *

Champion the transformation of customer engagement by leading a high-performing Customer Success team. Drive strategic initiatives to enhance customer retention through innovative, digital-first pract...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$180K - $220K *

Lead strategic operations for a dynamic service organization, enhancing performance across branches. Drive change through effective team development, compliance, and customer focus to achieve operatio...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Drive operational excellence by leading service and branch operations, aligning strategic goals with execution for outstanding performance and customer satisfaction across multiple locations. Champion...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Advance your career by providing strategic leadership and operational excellence in service and branch operations, focusing on safety, financial performance, and exceptional customer experiences acros...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Partner with us to lead service and branch operations, ensuring safety, quality, and customer satisfaction while driving strategic initiatives and financial performance across multiple locations...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Transform service and branch operations by driving strategic leadership and operational excellence. Guide multi-location teams to enhance safety, financial performance, and customer experience while f...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Drive strategic leadership and operational excellence across service and branch operations, ensuring safety, financial performance, and customer satisfaction while supporting growth and continuous imp...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Join a team that's committed to driving excellence in service and branch operations, ensuring operational efficiency, financial performance, and customer satisfaction while leading a culture of safety...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Drive operational excellence by leading service and branch operations. Collaborate with teams to boost performance, enhance customer satisfaction, and achieve financial targets while fostering a cultu...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Elevate your leadership skills by driving the strategic vision and operational excellence of service and branch operations, ensuring safety, quality, and customer satisfaction across multiple location...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$166K - $216K *

Engage as a strategic leader to transform the Canadian Carrier Commercial Service, driving financial and operational excellence while fostering a high-performance culture and delivering top-tier custo...

Mississauga, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$196K - $262K *

Transform client relationships and drive sales growth by leveraging industry expertise, creating innovative solutions, and nurturing new business opportunities in a dynamic, fast-paced environment...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$175K - $200K *

Lead and optimize global supplier finance operations, ensuring compliance and accuracy in financial transactions. Drive strategic initiatives and manage a high-performing team as part of the import fi...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $180K *

Shape the future of investment operations by leading transformative initiatives that enhance performance, align stakeholders, and drive measurable enterprise value through strategic change management...

Toronto, ONIn-Person

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$100K - $150K *

Drive revenue growth by enhancing partner relationships in a collaborative channel sales role. Engage with distributors, resellers, and strategic partners to unlock potential and achieve shared commer...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Join a team that's shaping technology governance to drive efficiency and innovation. Play a key role in establishing clear standards and decision rights, ensuring a well-governed environment that supp...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$87K - $122K *

Grow your career with us by developing Enterprise sales opportunities, providing tailored product solutions, and ensuring customer satisfaction to maximize business relationships and revenue in the te...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$129K - $165K *

Join us to lead a dynamic team in shaping an exceptional retail experience. Drive operational excellence and foster community engagement while exceeding sales targets in a fast-paced, high-growth envi...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$113K - $168K *

Champion revenue growth by managing sales and marketing strategies, fostering customer relationships, and leading collaborative efforts across functional areas to achieve strategic objectives and driv...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.