Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$235K - $318K *

Lead the development of transformational digital experiences leveraging AI to enhance customer engagement. Drive digital strategy, optimize customer journeys, and ensure analytics guide impactful busi...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$235K - $318K *

Lead the charge in shaping a cutting-edge digital experience strategy, enhancing customer journeys, and driving AI innovation to transform how customers engage in an evolving market landscape. Build a...

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$235K - $318K *

Transform your career by leading the Digital Experience function to shape and elevate customer engagement through innovative strategies, data-driven insights, and AI capabilities, ensuring a seamless...

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$235K - $318K *

Build and lead a comprehensive digital experience strategy, ensuring seamless customer journeys and leveraging AI to optimize marketing impact and engagement across web platforms, analytics, and disco...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$235K - $318K *

Join a team that's transforming digital experiences and AI strategies, leading cross-functional initiatives to enhance engagement, optimize customer journeys, and drive measurable business impact in a...

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$350K - $400K *

Elevate operational efficiency by leading manufacturing and supply chain initiatives. Drive strategic execution while mentoring a global team in optimizing product development, supplier collaboration...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $170K *

Lead the charge in optimizing warehouse systems and analytics for a large distribution network. Partner with leaders and vendors to enhance performance, streamline operations, and ensure the seamless...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Optimize servicing operations by leading strategic transformation initiatives and driving enterprise-wide improvements to enhance customer experience and operational efficiency...

Today

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Join a team that's driving strategic transformation and modernizing operational excellence across servicing functions. Lead enterprise-wide initiatives, enhance customer experience, and optimize proce...

Today

  •   11 - 15 years exp.  •   Finance & Insurance

$135K - $160K *

Transform your career by leading enterprise-wide transformation and operational excellence in Servicing Operations. Drive strategic initiatives, collaborate across functions, and optimize processes fo...

Today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Drive strategic excellence in Servicing Operations by leading transformation initiatives, optimizing processes, and enhancing customer experience across enterprise functions. Collaborate with leadersh...

Today

  •   11 - 15 years exp.  •   Finance & Insurance

$135K - $160K *

Reimagine servicing operations by leading transformative initiatives that enhance performance, efficiency, and customer experience across multiple functions of the organization. Drive change managemen...

Yesterday

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Unlock success by leading a dynamic sales team focused on driving strategic growth and enhancing client relations. Shape sales processes, mentor talent, and utilize insights for data-driven decision-m...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Join a dynamic team focused on delivering exceptional technical services and support. Leverage your expertise in cement and concrete to build customer relationships, drive innovation, and maintain pro...

Today

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Join a dynamic team as a Technical Services Manager, driving quality and innovation in cement products. Foster relationships across the industry, deliver impactful presentations, and support customers...

4 days ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $150K *

Join a team that's driving growth through innovative marketing strategies for Installer Channels. Lead integrated initiatives to acquire customers and enhance retention while collaborating with cross...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform operations by overseeing production and workflow efficiencies, ensuring quality and safety standards. Lead and motivate teams to achieve goals while optimizing processes and resource allocat...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$189K - $252K *

Inspire operational excellence as you lead strategic initiatives for Port Services Support, enhancing data analytics, operations, and equipment management to optimize logistics solutions across divers...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$189K - $252K *

Pioneer transformative leadership in Port Services Support, driving strategic initiatives in Data & Analytics, Operations Support, and Equipment Management to enhance logistics technology, operational...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Drive tire management excellence by leveraging data analytics and dealer engagement. Oversee performance at key locations, enforce standards, and implement improvements to enhance operations and achie...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Shape the future of energy by identifying growth opportunities and driving strategic development. Lead complex transactions, collaborate with teams, and leverage your expertise to create value in rene...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $175K *

Drive operational excellence as you lead multi-location installation services, warehouses, and distribution centers. Foster high-performing teams while optimizing processes for efficiency and superior...

Yesterday

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Oversee and enhance operational strategies across multiple manufacturing functions. Drive continuous improvement initiatives, manage cross-functional teams, and ensure alignment with regulatory standa...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$294K - $350K *

Unlock your potential by leading a $250M business to drive strategic growth, enhance customer solutions, and cultivate a high-performing culture while managing full P&L responsibilities in an applicat...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$81K - $88K *

Accelerate growth by leading and training a team of sales professionals, driving performance to meet sales targets while strategically managing accounts and market opportunities to maximize business s...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.