Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Champion strategic sales transformation by leveraging data and insights to drive growth, optimize operations, and enhance decision-making across a global sales organization. Collaborate with leadershi...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead the charge in optimizing warehouse operations by driving WMS strategy, enhancing workflows, and implementing automation solutions to boost efficiency and accuracy across the distribution network...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Lead the charge in transforming complex market data into actionable insights that drive revenue growth and enhance forecasting accuracy within a dynamic medical device organization, partnering with cr...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Shape the future of enterprise applications by leading the S/4HANA strategy, driving innovation, and ensuring business outcomes through effective governance and team leadership in a dynamic environmen...

4 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$160K - $210K *

Lead the charge in shaping the strategy and operational integration for Member Services, driving performance insights and transformation initiatives while collaborating cross-functionally to enhance m...

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$145K - $169K *

Optimize strategic partnerships and drive performance across the Coca-Cola portfolio in the North Zone. Lead execution excellence, align priorities, and foster growth through collaboration with bottle...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$145K - $169K *

Transform strategic partnerships and drive growth across the Coca-Cola beverage portfolio. Collaborate with stakeholders to execute aligned plans, enhance market performance, and inspire innovative so...

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $95K *

Unlock your potential by leading a dynamic team in a fast-paced fulfillment environment. Drive operational excellence and foster strong client relationships while achieving business objectives and enh...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Unlock potential by leading our National Accounts team to drive revenue growth through strategic relationships, data-driven insights, and innovative sales plans catering to mid to large-sized clients...

Reposted yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $100K *

Join a team that's dedicated to delivering exceptional automotive service. Lead daily operations, enhance customer satisfaction, and motivate staff while ensuring compliance with safety regulations in...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $100K *

Drive success by leading a top-performing automotive service department, enhancing operations, implementing policies, and fostering teamwork to deliver exceptional customer experiences while achieving...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Elevate client engagement by managing complex Trucking insurance programs, advising on risk management strategies, and driving growth through collaboration with teams across the organization for enhan...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Empower clients by managing complex Trucking insurance programs, driving growth through strategic risk management while mentoring teams and delivering exceptional service across multiple accounts and...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead a dynamic team to deliver large-scale data center projects, ensuring operational excellence and customer satisfaction. Drive strategic initiatives, manage budgets, and foster cross-functional col...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Drive operational excellence by leading a team of Project Managers to deliver large-scale data center fit-out projects, ensuring compliance with standards while enhancing customer experience and foste...

Dallas, TXRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $132K *

Grow your career with a dynamic role overseeing global accounts, ensuring client satisfaction, and driving operational excellence. Collaborate with sales and management teams to enhance service delive...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Transform fleet operations by leading strategic maintenance initiatives, enhancing equipment reliability, and driving cost efficiency across diverse locations. Collaborate with cross-functional teams...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$140K - $180K *

Champion global sourcing and procurement strategies to enhance supply chain resilience, optimize material planning, and ensure timely delivery of critical components for rapid growth in a dynamic envi...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Lead strategic initiatives and operational excellence as the chief executive, ensuring high-quality care and fiscal integrity while fostering community partnerships and collaboration with stakeholders...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$162K - $213K *

Transform the 5G landscape by shaping technical strategies and guiding innovative solutions for customers, while partnering with stakeholders to drive business success across Core, Cloud, RAN, OSS, BS...

Toronto, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$70K - $95K *

Lead the charge in empowering individuals with barriers to employment by managing a dedicated team, fostering community partnerships, and driving strategic market growth while ensuring fiscal responsi...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$100K - $120K *

Lead the charge in optimizing hospital revenue cycle operations, ensuring compliance and enhancing patient financial experiences. Drive strategic initiatives, oversee performance metrics, and collabor...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$140K - $150K *

Drive sales growth by identifying new opportunities, cultivating relationships, and delivering client-focused solutions to independent agencies, leveraging expertise in programmatic advertising and di...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Empower business growth by bridging technology and customer needs. Lead proposal efforts, collaborate cross-functionally, and advocate for technology solutions to enhance customer engagement and drive...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$120K - $163K *

Shape the future of labor relations by directing negotiation, implementation, and administration of labor agreements while ensuring compliance with policies and safety procedures. Lead a dedicated tea...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.