Manager, Client Services

Location: USA - Itasca, N Arlington Heights Rd Division: Air & Sea Job Posting Title: Manager, Client Services Time Type: Full Time Summary Responsible for the day-to-day oversight and management of DSV key and strategic global accounts, ensuring client satisfaction. Partnership with the sale account management to support the global sales strategy and maintain oversight of operational performance through alignment and coordination of operational requirements Duties and Responsibilities • Manages and supports the operational implementation of new business. • Maintains client satisfaction. Ensures statement of work and procedural details have been accurately and completely collected and communicated throughout the organization as necessary. Monitors account for service performance levels to ensure that client requirements/metrics are achieved. Works with operations management to analyze cause of failures and assists with the development and implementation of corrective action plans. • Ensure that all I.T./EDI needs are identified and systems are in place to meet client demands. • Supports account development with Global Sales. Works with Global Account Managers to understand and support strategy to gain new business while maintaining existing business. • Responsible for the recruitment, placement and initial training of personnel. Reviews employee performance to ensure compliance to client policies and established statement of work Educational background / Work experience • Bachelor's degree or equivalent • 7+ years of related management experience Skills & Competencies • Exceptional interpersonal, analytical, problem-solving • project management Language skills • Fluency in English (written and verbal). • Proficiency in one or more additional languages is preferred. For this position, the expected base pay is: $106,000 - $132,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Manager, Client Services Itasca