This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.
A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.
Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.
A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.
Director, Lifecycle Marketing & CRM
$120K - $150K *
Pioneer the customer experience as a strategic CRM leader, overseeing lifecycle marketing across email, SMS, and loyalty channels while driving profit growth. Manage key initiatives, develop automatio...
2 weeks ago
Patient Experience & Hospitality Director
$75K - $95K *
Drive engagement and elevate patient experience in a fast-paced healthcare setting. Collaborate with leadership to implement hands-on solutions, ensuring a culture of care and hospitality for patients...
1 week ago
$120K - $150K *
Lead the charge in enhancing customer experiences through innovative service recovery strategies, utilizing advanced technologies like AI. Oversee a dynamic team to proactively address customer needs...
3 weeks ago
Business Services Delivery Director, ACC
$237K - $344K *
Join a team that's dedicated to driving strategic value within large-scale Salesforce transformations. You'll lead impactful delivery engagements, ensure operational excellence, and identify opportuni...
2 weeks ago
Business Services Delivery Director, ACC
$237K - $344K *
Transform business outcomes through strategic guidance and execution in complex Salesforce engagements. Drive measurable KPIs and modernize operations while identifying growth opportunities and ensuri...
2 weeks ago
$131K - $175K *
Lead strategic customer-centric initiatives by partnering with cross-functional teams to enhance customer experience, drive retention, and elevate satisfaction metrics while fostering a high-performin...
2 weeks ago
$100K - $160K *
Accelerate sales success by sourcing and closing Workday consulting services deals, building strong partnerships, and managing the complete sales lifecycle to deliver exceptional client outcomes acros...
1 week ago
$120K - $150K *
Empower your career with a visionary role, leading design teams to innovate and enhance healthcare experiences while fostering a culture of creativity and collaboration across all disciplines. Drive d...
2 weeks ago
Associate Director, Customer Experience Measurements & Insights
$167K - $203K *
Champion data-driven strategies to enhance customer experience and business outcomes through omnichannel engagement measurement, optimization, and analytics in a regulated healthcare setting...
Reposted 2 weeks ago
$75K - $95K *
Join a team that's dedicated to enhancing patient experiences by managing support operations, driving quality, and scaling best practices while partnering cross-functionally to improve workflows and d...
3 weeks ago
$90K - $120K *
Advance excellence in facility operations by leading teams, managing fiscal responsibilities, and enhancing community relations. Drive program development and promote a positive environment for staff...
Reposted 2 weeks ago
$90K - $120K *
Help us shape a thriving community as you drive operational excellence, oversee team dynamics, and ensure a smooth pre-opening process while upholding high standards of care and resident satisfaction...
Yesterday
$120K - $150K *
Shape the future of user experience as you lead the Product Design team, driving innovative design strategies for web and mobile platforms while ensuring alignment with customer insights and brand val...
2 weeks ago
$130K - $180K *
Lead the charge in shaping a compelling narrative for a dynamic technology firm by leveraging earned media, analyst relations, and thought leadership to elevate brand presence and drive engagement acr...
1 week ago
$130K - $180K *
Join a team that's redefining market communications as you lead impactful PR strategies that drive awareness in both enterprise and federal landscapes. Shape narratives, engage key analysts, and ampli...
1 week ago
Senior Director, Customer & Trust Operations
$150K - $200K *
Build and lead customer and trust operations from the ground up, redefining support and safety processes in an AI-native environment while collaborating cross-functionally to enhance community engagem...
4 days ago
Senior Director, Customer & Trust Operations
$130K - $180K *
Lead the charge in innovative customer and trust operations, building a world-class function that enhances user experience, trust, and safety, while driving collaboration across teams to translate cus...
4 days ago
Director, Solutions Consultants - West
$161K - $269K *
Transform your career by leading a Solutions Consulting team to optimize customer experiences and driving innovative solutions. Collaborate with cross-functional teams to align product development wit...
3 days ago
$185K - $344K *
Transform the CRM landscape within commercial operations by leading strategy, innovation, and cross-functional collaboration while delivering customer-centric solutions in a dynamic and data-driven en...
3 weeks ago
$185K - $344K *
Transform CRM capabilities to enhance customer engagement, leading strategic innovations in technology and analytics. Collaborate across functions to ensure best practices and compliance, driving a hi...
3 weeks ago
$120K - $150K *
Transform your career by leading strategic purchasing initiatives, enhancing operational efficiency, and fostering partnerships that drive innovation and savings within a dynamic environment. Join us...
2 weeks ago
Senior Director, Data & AI Advisory
$150K - $200K *
Shape the future of data-driven strategies by leading advisory engagements that transform how organizations leverage AI, analytics, and customer data to drive measurable business outcomes while mentor...
4 days ago
Senior Director, Product Development & Improvement - DSMI
$140K - $180K *
Champion innovation by leading a high-performing engineering team to enhance product development. Drive accountability and strategic execution while overseeing the end-to-end process of delivering mar...
Reposted 2 weeks ago
Employee Experience and HR Programs Manager
$90K - $120K *
Shape employee experiences by leading strategic HR programs that foster engagement, inclusion, and a strong culture. Collaborate across teams to create meaningful initiatives that enhance the entire e...
1 week ago
Director, Experiential Ops & Production
$90K - $140K *
Transform your career by leading production for high-profile agency projects. Oversee everything from budgeting to execution while collaborating with teams to ensure client goals are met on-time and w...
2 weeks ago
What skills are needed for a Director, Customer Experience?
Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.
How much does a Director, Customer Experience make on average?
While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.
Are there growth opportunities for a Director, Customer Experience?
Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.
What industries need a Director, Customer Experience?
Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.