Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$125K - $150K *

Deliver impactful product strategies and roadmaps for Agency Solutions, collaborating with cross-functional teams to drive client value and business growth. Lead initiatives from vision to execution w...

3 days ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Transform digital media strategies by leading client engagements, optimizing retail media, and enhancing in-house capabilities. Collaborate with teams to deliver impactful campaigns and drive measurab...

1 week ago

  •   5 - 7 years exp.  •   Media

$120K - $167K *

Elevate your career by leading paid media strategy and audience development. Drive measurable business impact through innovative channel planning and optimization across diverse platforms, ensuring al...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$172K - $260K *

Champion the future of marketplace security and trust by leading product experiences that enhance partner onboarding, compliance, and operational excellence, ensuring a safe and efficient environment...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$172K - $260K *

Inspire trust and security in a dynamic marketplace by managing product experiences that enhance partner security reviews, compliance, and listing quality, ensuring a seamless and efficient process fo...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$93K - $116K *

Optimize strategic corporate relationships and drive new business growth in North America. Manage key accounts, develop proposals, and lead negotiations while mentoring junior team members to enhance...

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Lead the charge in integrating acquired businesses into a complex global organization. Develop and execute strategic integration roadmaps, ensuring business continuity and alignment with corporate goa...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$220K - $240K *

Drive revenue growth by leading a strategic Revenue Operations team, aligning Sales, Marketing, and Customer Success. Create scalable processes and data-driven insights to enhance performance across t...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$148K - $245K *

Transform user experience across global retail and e-commerce platforms by leading a multidisciplinary team, driving design excellence, and integrating AI into innovative solutions that enhance custom...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$142K - $167K *

Grow your career with a Senior Director role, managing custom research studies for global clients. Leverage your expertise to deliver impactful insights, oversee project teams, and build strong client...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$142K - $167K *

Champion client success by leading high-impact research projects, managing teams, and delivering actionable insights. Drive revenue growth and foster strong client relationships while ensuring quality...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$142K - $167K *

Lead the charge in delivering impactful brand research solutions, managing multiple project teams, and fostering strong client relationships to drive revenue growth and client satisfaction in a dynami...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$142K - $167K *

Shape impactful client relationships by leading custom research projects, driving insights, and managing teams to deliver high-quality results. Oversee a portfolio generating $2.5-$5M in revenue while...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$142K - $167K *

Drive impactful client relationships and lead high-value research projects, managing teams to deliver insights that enhance brand performance. Shape strategies for growth while ensuring client satisfa...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$135K - $165K *

Elevate client outcomes by leading strategic media effectiveness initiatives, driving growth through insightful research and advisory. Collaborate with senior stakeholders to influence investment deci...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $165K *

Elevate client outcomes by leading strategic media effectiveness initiatives. Drive growth through insightful research, influence investment decisions, and build high-performing teams to deliver excep...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $165K *

Elevate your career by leading strategic client accounts, driving growth through media effectiveness research, and shaping impactful strategies that influence investment decisions and client outcomes...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $165K *

Transform client outcomes by leading strategic media effectiveness initiatives. Drive growth through insightful research and advisory, while managing high-value accounts and building high-performing t...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $165K *

Shape the future of client success by leading strategic media effectiveness initiatives. Drive growth and influence investment decisions through expert advisory and innovative research, ensuring opera...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Transform medical strategy by leading content development, analyzing clinical data, and mentoring teams. Collaborate with diverse stakeholders to drive client growth through innovative promotional ini...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Lead the charge in driving counterparty acquisition and revenue growth for a fast-scaling liquidity provision business. Own the sales lifecycle, build strategic relationships, and exceed targets in a...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$68K - $92K *

Oversee IT service delivery for Contact Center operations, ensuring effective incident management, performance monitoring, and stakeholder engagement. Drive continuous improvement initiatives and alig...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$115K - $130K *

Join a team that's redefining clinical engagement by leading strategic initiatives to enhance clinician pipelines, improve hiring processes, and foster partnerships across multiple regions, driving or...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$189K - $231K *

Drive innovative benefits and wellbeing strategies by leveraging data analytics and AI. Lead a high-performing team, manage vendor relationships, and enhance associate experiences while ensuring compl...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$195K - $225K *

Partner with us to optimize supply chain operations, enhance vendor relationships, and drive cost efficiencies. Lead a dynamic team while ensuring seamless logistics and inventory management to meet c...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.