Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$251K - $299K *

Drive transformation by leading a Solutions Engineering team to scale AI-driven support for major brands. Shape go-to-market strategies, engage in complex deals, and foster collaboration across depart...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$279K - $333K *

Shape the future of customer engagement by leading a dynamic Solutions Engineering team. Drive strategic initiatives, foster collaboration across departments, and deliver innovative AI-driven solution...

Nye, MTRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$279K - $333K *

Shape the future of customer engagement by leading a dynamic Solutions Engineering team. Drive strategic initiatives, foster innovation, and deliver impactful solutions for complex organizations while...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$279K - $333K *

Drive transformative solutions as a leader in Solutions Engineering, guiding a high-performing team to engage with major clients, shape strategic initiatives, and deliver innovative AI-driven solution...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Transform the future of connected hardware by owning product development from conception to deployment, driving revenue and customer value while managing complex NPI initiatives across a dynamic comme...

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Shape the future of sourcing operations by leading a dynamic team to enhance efficiency and profitability across manufacturing verticals, driving strategic initiatives that revolutionize the custom ma...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$140K - $175K *

Shape the future of sourcing operations by leading a dynamic team to drive efficiency and profitability across manufacturing verticals. Collaborate cross-functionally to innovate and implement strateg...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive strategic IT initiatives by providing expert consulting and guidance. Lead planning and execution to align technology with business objectives, ensuring high-quality service delivery and stakeho...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Partner with us to drive strategic IT initiatives, ensuring alignment with business goals while delivering high-quality service and solutions. Lead stakeholder engagement and advocate for effective te...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$125K - $150K *

Shape the future of philanthropic solutions by leading product strategy and execution, driving cross-functional initiatives, and enhancing donor and nonprofit offerings in a collaborative environment...

Reposted today

  •   8 - 10 years exp.  •   Finance & Insurance

$132K - $193K *

Design solutions that transform HR processes into efficient workflows, leveraging technology and AI. Collaborate with teams to identify needs, iterate on solutions, and empower users to enhance produc...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $125K *

Join a team where you will drive strategic planning and enhance operational frameworks to optimize performance and foster collaboration across departments, contributing to transformative solutions and...

California, USRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Media

$173K - $198K *

Shape the future of performance marketing by leading a dynamic team to enhance the Advertiser Experience. Drive strategy, unify workflows, and leverage AI to create an intuitive platform that delivers...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$225K - $265K *

Shape the future of client relationships by overseeing account performance, driving profitability, and ensuring exceptional service delivery across multiple service lines while leading a diverse team...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Join a team that's redefining software quality assurance with an automation-first strategy. Lead and inspire a skilled team to ensure robust testing across firmware, compilers, and inference serving...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$142K - $158K *

Join a team that's redefining global partnerships by driving strategic growth with iconic brands. Leverage your negotiation skills and executive relationships to expand commercial opportunities and op...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$158K - $175K *

Join a team that's redefining global partnerships by driving strategic growth with iconic brands. Leverage your negotiation skills and executive relationships to expand commercial opportunities and op...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$158K - $175K *

Help us build strategic partnerships with global brands, driving growth through innovative negotiations and collaboration. Leverage your expertise to enhance relationships and optimize our offerings i...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$191K - $251K *

Champion customer success by managing enterprise relationships, driving AI adoption, and ensuring optimal solution implementation. Leverage deep technical expertise to deliver measurable business outc...

Ontario, CARemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$197K - $365K *

Transform product strategy and operations by partnering with cross-functional teams to drive execution, strategic planning, and measurable outcomes, while navigating ambiguity and fostering alignment...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$197K - $365K *

Transform your career by driving product strategy and operations, collaborating with cross-functional teams to turn vision into measurable outcomes while managing complex processes and stakeholder ali...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$197K - $401K *

Champion the intersection of product, engineering, and strategy to drive operational excellence and measurable outcomes, while collaborating with senior leadership to navigate complexity and foster gr...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Transform site operations by leading high-volume reconditioning centers, ensuring quality, efficiency, and customer satisfaction while driving strategic initiatives and continuous improvement across m...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$142K - $266K *

Transform program delivery and growth by leading cross-functional teams, managing stakeholder relationships, and driving business development in health sectors. Leverage technical expertise to exceed...

Yesterday

  •   11 - 15 years exp.  •   Business Services

$188K - $230K *

Lead product strategy and execution for TPA, PEO, and Carrier partners, driving innovation and operational excellence. Collaborate with cross-functional teams to enhance platform capabilities and deli...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.