Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$160K - $220K *

Drive marketing strategy and execution to elevate brand awareness and revenue while leading a dynamic team in a growth-focused hardware environment. Collaborate across functions to enhance performance...

1 month ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$180K - $210K *

Transform leadership development by architecting and executing innovative programs that cultivate future-ready leaders, ensuring alignment with enterprise goals and enhancing the global leadership pip...

Yesterday

  •   8 - 10 years exp.  •   Food & Beverages

$120K - $145K *

Develop and lead comprehensive marketing strategies to drive revenue growth across multiple B2B tech companies. Collaborate closely with sales and oversee a small team to ensure market positioning and...

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Unlock the potential of North America's supply chain by leading planning, purchasing, and inventory strategies. Drive cross-functional collaboration, optimize processes, and ensure alignment with comm...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Lead the strategy and execution of integrated marketing efforts to drive growth, engagement, and customer retention through innovative advertising and data-driven insights. Collaborate with teams to o...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $231K *

Partner with us to lead strategic initiatives that enhance operational performance and member outcomes in the Florida Medicaid health plan, driving alignment across teams and ensuring effective execut...

Florida, USRemote

Reposted today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Join a dynamic team to drive growth through market intelligence, analytics, and strategic partnerships. Leverage your expertise to shape actionable strategies and influence cross-functional collaborat...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Empower growth by leading market intelligence and analytics initiatives, driving strategic partnerships, and translating trends into actionable business strategies. Collaborate cross-functionally to i...

Boston, MARemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$176K - $294K *

Lead the evolution of an AI-first design system, ensuring consistency across platforms while managing a high-performing design team. Own complex initiatives, deliver design standards as code, and fost...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$176K - $294K *

Drive impactful AI experiences by leading design initiatives and fostering talent within a high-performing team. Collaborate across platforms to deliver cohesive, compliant interactions that enhance u...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Oversee the D2C and Digital strategy, driving growth across retail and eCommerce channels. Collaborate cross-functionally to enhance consumer engagement and optimize performance, ensuring a premium ex...

1 week ago

  •   11 - 15 years exp.  •   Food & Beverages

$150K - $180K *

Shape the future of direct-to-consumer strategies by leading multi-channel growth initiatives, optimizing consumer experiences, and driving profitability across retail and digital platforms while coll...

1 week ago

  •   11 - 15 years exp.  •   Food & Beverages

$160K - $190K *

Drive the strategy for Ecosystems & Growth, unifying partner-led and product-led initiatives. Lead a team to enhance product marketing, technical demos, and go-to-market plans, ensuring impactful mess...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $190K *

Champion a dynamic team of Product Managers to drive AI-powered product strategy, governance, and investment decisions. Elevate organizational AI capabilities while ensuring responsible practices and...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $190K *

Lead the charge in shaping AI-powered product strategy and governance. Develop and mentor a team of Product Managers while owning P&L and driving innovation across a diverse portfolio. Elevate organiz...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $200K *

Lead media strategy and operational excellence, driving growth and innovation across client portfolios. Oversee multidisciplinary teams, foster client relationships, and champion data-driven decision...

Toronto, ONIn-Person

1 week ago

  •   11 - 15 years exp.  •   Media

$160K - $200K *

Lead and inspire a high-performing sales team in the cybersecurity sector, driving enterprise sales strategies and fostering relationships with key stakeholders to achieve ambitious growth targets and...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform your career by leading a dynamic Pre-Sales team across North America. Drive customer engagement and value while collaborating with Sales and Product teams to enhance our market presence and...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $225K *

Elevate customer operations by leading Loan Fulfillment, Customer Experience, and Collections teams. Drive efficiency, enhance applicant experiences, and manage vendor relationships to ensure a seamle...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$98K - $164K *

Champion client success by leading post-sale implementations and ensuring ongoing account performance. Collaborate with cross-functional teams to translate client needs into actionable insights, drivi...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $230K *

Shape the future of media engagement by leading complex projects, aligning teams, and ensuring high-quality delivery. Drive data strategy and client analytics initiatives across global accounts while...

Yesterday

  •   8 - 10 years exp.  •   Media

$120K - $145K *

Shape the future of customer engagement by leading omnichannel strategies and optimizing operations. Drive excellence through innovative solutions, data analytics, and collaboration with cross-functio...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$126K - $169K *

Innovate finance transformation initiatives by leading SAP S/4HANA solutions, optimizing processes, and driving strategic roadmaps to enhance efficiency and compliance across enterprise finance capabi...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$126K - $169K *

Transform finance operations by leading SAP S/4HANA initiatives. Collaborate with stakeholders to enhance efficiency and scalability while driving strategic roadmaps and innovative solutions for enter...

Mississauga, ONIn-Person

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$192K - $225K *

Lead impactful client relationships by ensuring account health and growth while mentoring teams. Drive strategic direction, problem-solving, and operational excellence to achieve superior client satis...

Reposted today

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.