Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$133K - $267K *

Optimize technology capabilities for client lifecycle management, collaborating with diverse teams to enhance client servicing, streamline workflows, and drive operational efficiency in a fast-paced e...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $160K *

Drive strategic technology solutions by bridging business needs and IT capabilities. Lead proposal efforts, enhance customer engagement, and promote technology adoption to support business growth and...

4 days ago

  •   8 - 10 years exp.  •   Transportation

$199K - $243K *

Lead the charge in transforming financial services technology, connecting strategy to member outcomes while overseeing engineering teams and driving modernization through innovative solutions and coll...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $175K *

Lead the creative vision for immersive brand experiences, driving impactful B2B activations and fostering a collaborative studio culture. Oversee multidisciplinary teams to deliver innovative, high-qu...

1 week ago

  •   8 - 10 years exp.  •   Media

$150K - $175K *

Shape the future of immersive brand experiences by leading creative vision and execution for high-stakes B2B activations, ensuring impactful storytelling and cultural relevance across diverse projects...

1 week ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Drive targeted ABM strategies across diverse verticals, enhancing engagement and revenue growth through personalized, data-driven marketing programs. Collaborate with sales and industry leaders to opt...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Elevate your career by leading a compassionate care management team dedicated to enhancing the client experience for older adults and their families through innovative solutions and clinical excellenc...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $135K *

Unlock potential by leading client service strategies that enhance relationships, drive satisfaction, and foster retention. Collaborate across teams to deliver tailored solutions for complex client ne...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $135K *

Shape client service strategies to enhance satisfaction and retention. Lead complex programs, drive business growth, and collaborate across departments to optimize client experiences while managing a...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$220K - $280K *

Transform your career by leading high-impact product areas that drive significant revenue. Collaborate across teams to shape strategies, inspire talent, and deliver results that enhance customer opera...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $175K *

Accelerate growth through strategic demand generation and integrated marketing campaigns. Collaborate with Sales and Product teams to optimize the pipeline, drive revenue, and enhance customer engagem...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Drive impactful HR strategies in a dynamic global environment, collaborating with senior leaders to align people initiatives with business goals. Contribute to a newly forming team focused on growth a...

Cambridge, MARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$208K - $312K *

Shape the future of financial leadership by driving performance and governance for a U.S. Federal Government business. Collaborate with executive teams to provide strategic insights, enhance operation...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $243K *

Contribute to strategic executive communications, enhancing leadership narratives and effectiveness through expert messaging, speech writing, and real-time counsel. Collaborate with teams to ensure hi...

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Drive the vision for a high-impact Data Engineering Practice, leading strategy, P&L, talent, and client engagement to transform enterprise data into strategic assets and AI-ready infrastructure...

RemoteRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$148K - $195K *

Advance healthcare marketing strategies for Lennox-Gastaut syndrome, driving engagement and adoption through collaboration with cross-functional teams and impactful programs for healthcare professiona...

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Develop and execute a dynamic Inside Sales strategy to drive revenue growth, enhance customer engagement, and lead a high-performing team. Collaborate across functions to optimize sales processes and...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $110K *

Drive innovation and strategic direction in performance media across social, search, and programmatic platforms, enhancing client portfolios and leading teams to achieve business growth and excellence...

Toronto, ONIn-Person

Today

  •   8 - 10 years exp.  •   Media

$312K - $500K+*

Lead the charge in driving portfolio growth and retention for a diverse client base. Collaborate with cross-functional teams to optimize account management strategies and enhance client relationships...

Yesterday

  •   11 - 15 years exp.  •   Finance & Insurance

$158K - $190K *

Serve as the finance lead for Product & Engineering, driving budget planning and analysis. Collaborate with senior leaders to enhance operational excellence in financial management, supporting informe...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Shape strategic partnerships by owning enterprise account growth, fostering executive relationships, and leading cross-functional teams to drive market expansion while consistently achieving and forec...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$135K - $238K *

Drive the transformation of AI-powered messaging solutions, enhancing digital customer interactions and resolving issues efficiently. Own product definitions and deliver valuable experiences across mu...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $238K *

Accelerate AI-powered messaging innovations to enhance customer experiences with automation. Shape product strategies across messaging channels and drive impactful solutions for enterprise customers b...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $130K *

Transform patient care operations by overseeing home health services, ensuring compliance with regulations, enhancing agency profitability, and fostering a motivated staff to deliver high-quality care...

Today

  •   Less than 5 years exp.  •   Healthcare

$67K - $101K *

Lead the charge in overseeing patient care operations, ensuring compliance with regulations, enhancing agency profitability, and motivating staff to deliver high-quality home health services while coo...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.