Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$150K - $180K *

Transform client engagement by driving growth in untapped markets, shaping impactful solutions, and delivering measurable results. Collaborate with diverse teams to connect client needs with innovativ...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Drive excellence in project delivery by leading cross-functional teams, ensuring high-quality execution and profitability while fostering team development and strategic growth in a dynamic environment...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Lead digital growth initiatives to transform online presence into a market authority. Drive SEO, AI integration, and demand generation strategies while building a scalable team to enhance conversion r...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $175K *

Unlock strategic potential by leading integrated initiatives that transform complex business challenges into actionable insights, driving brand growth and inspiring creative collaboration across teams...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$160K - $240K *

Lead the SAP Finance transformation strategy, architecting solutions for a multi-billion-dollar retail organization. Drive enterprise finance capabilities, ensuring alignment with business goals and d...

3 days ago

  •   11 - 15 years exp.  •   Food & Beverages

$150K - $180K *

Join a dynamic team to lead growth analytics, transforming data into actionable insights that drive revenue and enhance business performance across North American Insurance. Build and mentor a high-pe...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Lead the charge in applied analytics for growth and placement, transforming data into actionable insights that drive measurable revenue outcomes. Build and manage a high-performing team while scaling...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$250K - $275K *

Join a dynamic team to develop and manage channel partnerships, driving revenue growth through strategic planning, relationship building, and sales enablement. Leverage your expertise to enhance partn...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$149K - $176K *

Elevate your career by leading strategic communications and engagement initiatives. Drive fundraising efforts and enhance community connections while mentoring high-performing teams to create impactfu...

Mississauga, ONIn-Person

Yesterday

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$150K - $180K *

Manage the product roadmap for advanced optical components, collaborating with cross-functional teams to meet customer needs and expand market presence while leading product development initiatives an...

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $150K *

Innovate your career by leading a comprehensive digital experimentation program across multiple channels. Drive cross-functional collaboration, enhance analytical practices, and communicate impactful...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the organization in fiscal, operational, and program development areas, ensuring effective management and community relations while fostering a positive environment for staff and residents...

4 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$113K - $210K *

Empower your career by leading the Sponsor Analytics function, delivering actionable insights and strategic reporting to enhance benefits programs and improve health outcomes for Canadians through dat...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$113K - $210K *

Transform your career by leading the Sponsor Analytics function, delivering actionable insights and reporting to enhance benefits programs and improve health outcomes for Canadians. Drive innovation a...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Transform the HR landscape by partnering with Finance leaders to enhance talent strategies, drive organizational design, and support business transformation initiatives in a dynamic corporate environm...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$113K - $210K *

Shape the future of sponsor analytics by leading a high-performing team to deliver actionable insights and reporting, enhancing decision-making for plan sponsors and driving healthier outcomes across...

Waterloo, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $100K *

Drive the successful implementation of a Title III grant project, overseeing operations, managing resources, and collaborating across departments to enhance student retention and institutional effecti...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Champion operational excellence by leading global teams to drive strategic initiatives, enhance client experiences, and foster a culture of continuous improvement. Influence enterprise-wide strategies...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$182K - $273K *

Transform customer insights into compelling narratives that elevate brand positioning. Collaborate across teams to drive strategic initiatives, enhance customer advocacy, and establish measurable impa...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$175K - $200K *

Empower client success by managing senior relationships and driving growth strategies. Lead cross-functional teams to deliver measurable outcomes, enhance client engagement, and foster a culture of ac...

2 weeks ago

  •   11 - 15 years exp.  •   Media

$103K - $173K *

Drive strategic HR partnerships to enhance organizational capabilities, focus on talent decisions, and support transformation initiatives within the Global Supply Chain and Home Warranty sectors, alig...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Transform the proposal process by leading strategic narratives and managing cross-functional teams. Ensure high-quality submissions while maintaining institutional knowledge and improving workflows fo...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$167K - $245K *

Join a team that's redefining loyalty strategies to enhance customer engagement and drive brand growth. Lead global initiatives, manage cross-functional teams, and innovate member experiences for a tr...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$200K - $275K *

Unlock your potential as a strategic leader in product communications, driving impactful narratives that position our company at the forefront of AI security. Collaborate with cross-functional teams t...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in driving scalable revenue growth through integrated demand generation and digital marketing strategies. Collaborate with cross-functional teams to optimize marketing operations and e...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.