Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$102K - $125K *

Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $215K *

Lead the charge in driving growth and performance for National Accounts, guiding a team of Health System Executives to achieve strategic objectives and foster long-term partnerships across Integrated...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Elevate the National Accounts strategy by leading a high-performing team to drive growth, enhance customer partnerships, and achieve financial objectives across Integrated Delivery Networks through st...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Lead a dynamic team to drive growth and performance in National Accounts, shaping strategies that enhance customer partnerships and achieve commercial success across Integrated Delivery Networks. Join...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Champion the growth and strategy of National Accounts, leading a team to drive commercial success and foster long-term partnerships within Integrated Delivery Networks. Collaborate cross-functionally...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Elevate the National Accounts strategy by leading a high-performing team to drive growth, enhance customer partnerships, and achieve financial objectives across Integrated Delivery Networks through st...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Transform the National Accounts landscape by leading a high-performing team to drive growth, enhance customer partnerships, and execute strategic initiatives across Integrated Delivery Networks, ensur...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Champion the growth and strategy of National Accounts, leading a team to drive commercial success and foster long-term partnerships within Integrated Delivery Networks through effective leadership and...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Empower a high-performing team to drive growth and strategy for National Accounts, enhancing partnerships with Integrated Delivery Networks. Lead initiatives that align commercial priorities with busi...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Champion the growth and performance of National Accounts by leading a high-performing team, developing strategic initiatives, and driving customer partnerships across Integrated Delivery Networks to a...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Lead and inspire a team to drive growth and performance in National Accounts, focusing on strategic partnerships and customer retention across Integrated Delivery Networks. Collaborate cross-functiona...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Lead the charge in driving growth and strategy for National Accounts, overseeing a team of Health System Executives to enhance partnerships and achieve commercial objectives across Integrated Delivery...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$245K - $266K *

Lead the charge in engineering excellence by managing teams across Merchant & Pay, driving technical strategy, and fostering collaboration to ensure scalable, secure systems that meet evolving busines...

4 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$190K - $215K *

Lead the charge in driving growth and performance for National Accounts, guiding a team of Health System Executives to achieve strategic objectives and foster long-term partnerships across Integrated...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$270K - $293K *

Join a team that's redefining engineering leadership by driving innovation in merchant and partner systems. Lead diverse teams, shape technical strategies, and enhance collaboration across functions t...

4 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$245K - $266K *

Take ownership of engineering leadership, guiding teams in Merchant & Pay to enhance systems for retailers and partners. Drive technical strategy, foster collaboration, and champion innovation while e...

4 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$245K - $266K *

Join a team that's driving innovation in merchant and partner systems. Lead engineering efforts to enhance reliability, scalability, and security while fostering a collaborative environment and integr...

4 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$130K - $200K *

Drive your career with a leadership role focused on digital growth, managing key categories within a platform that connects millions. Own strategy, customer experience, and partner relationships to ac...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$250K - $275K *

Grow your career with us by expanding our channel partner network. You'll develop strategic plans, manage relationships, and drive sales to achieve revenue targets in a dynamic environment focused on...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $240K *

Lead total rewards strategy for a complex global healthcare tech firm. Drive compensation and benefits governance, align workforce investment with business goals, and ensure compliance while fostering...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$125K - $150K *

Elevate your career by leading business development efforts in the public sector. Cultivate client relationships, identify growth opportunities, and drive strategic initiatives to enhance the firm's p...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Join a team that's driving growth in the public sector by cultivating client relationships and identifying new business opportunities. This leadership role shapes market strategies and strengthens the...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Unlock growth by architecting and scaling a robust consumer lifecycle engine. Drive onboarding, retention, and referral programs across multiple verticals while collaborating closely with product team...

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$185K - $200K *

Empower consumer growth by architecting and scaling automated lifecycle marketing programs. Collaborate cross-functionally to enhance user engagement and retention across diverse platforms, driving st...

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$170K - $200K *

Join us to architect and scale a robust consumer lifecycle marketing engine, driving engagement and retention across multiple verticals. Collaborate with product teams to transform consumer experience...

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.