Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$100K - $130K *

Drive commercial activation and revenue growth for a multi-million-dollar portfolio, leveraging strategic insights and AI to enhance client engagement and decision-making. Lead cross-functional teams...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $200K *

Lead the charge in driving commercial activation and revenue growth for a multi-million-dollar portfolio, leveraging strategic insights and AI to enhance client engagement and deliver measurable resul...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Lead strategic business growth in the USA, focusing on market entry, key relationships, and executive negotiations. Build and manage a high-performance team while driving revenue and enhancing overall...

Ohio, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $120K *

Grow your career with a strategic marketing role focusing on product positioning, competitive intelligence, and sales enablement for a suite of environmental monitoring products, delivering impactful...

CanadaRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$105K - $161K *

Help us shape customer climate strategies by leading sustainability initiatives, engaging with stakeholders, and driving impactful programs that enhance decarbonization efforts and create value throug...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $220K *

Reimagine brand storytelling by leading creative strategy for a key client. Drive integrated campaigns across multiple channels, ensuring cohesive messaging and impactful execution while collaborating...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$120K - $167K *

Transform user experiences by leading a dynamic UX team, driving strategy, and fostering innovation. Engage in hands-on design while mentoring talent and collaborating across functions to enhance prod...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $167K *

Lead a dynamic UX team while driving strategy and hands-on design. Collaborate across functions to enhance user experiences and integrate AI capabilities, ensuring high-quality outcomes and fostering...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$134K - $269K *

Drive growth and innovation in Epic EHR services by leading national strategies, building client relationships, and mentoring teams to deliver high-quality healthcare IT solutions across advisory, imp...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Engage with clinical, operational, and IT leaders to enhance patient experience and revenue cycle through strategic technology initiatives, ensuring alignment with business priorities and governance f...

2 weeks ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$150K - $180K *

Support strategic growth by leading client accounts, fostering executive relationships, and driving financial performance. Collaborate with cross-functional teams to deliver impactful solutions that a...

1 week ago

  •   11 - 15 years exp.  •   Media

$120K - $145K *

Unlock your potential as a strategic leader in HR technology, driving the global Core HR product ecosystem. Collaborate across teams to enhance employee experiences, optimize processes, and ensure dat...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$226K - $339K *

Lead the product marketing strategy for a key technology portfolio, driving go-to-market initiatives and cross-functional collaboration to enhance application delivery and security solutions in a dyna...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $175K *

Join a dynamic team as a strategic leader in lifecycle marketing, driving customer engagement and retention through innovative strategies across multiple channels. Shape the future of customer relatio...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $175K *

Accelerate progress at customer engagement by leading lifecycle marketing strategies. Drive growth through innovative CRM, segmentation, and retention initiatives, ensuring a seamless customer journey...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$160K - $190K *

Lead the evolution of a Project Management Centre of Excellence, establishing standards and governance to enhance clinical project delivery. Drive capability building and influence stakeholders across...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Manage and grow strategic customer relationships globally, driving profitable growth and positioning as a trusted partner. Lead account strategies, engage C-suite leaders, and coordinate cross-functio...

3 days ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Lead the charge in cultivating strategic relationships with Platinum and Gold customers, driving profitable growth and positioning the organization as a trusted partner. Execute comprehensive account...

3 days ago

  •   Less than 5 years exp.  •   Transportation

$89K *

Join a dynamic team to lead video storytelling at a prestigious medical center. Oversee productions from concept to final approval, blending creativity with project management to deliver impactful con...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$170K - $188K *

Lead strategic growth initiatives for global corporate accounts while driving collaboration across teams. Contribute to customer success through comprehensive account plans, strong partnerships, and i...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$157K - $205K *

Empower client success by leading cross-functional teams to deliver strategic, data-driven solutions in commercial operations, focusing on incentive compensation and go-to-market strategies while fost...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$102K - $125K *

Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $215K *

Lead the charge in driving growth and performance for National Accounts, guiding a team of Health System Executives to achieve strategic objectives and foster long-term partnerships across Integrated...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Elevate the National Accounts strategy by leading a high-performing team to drive growth, enhance customer partnerships, and achieve financial objectives across Integrated Delivery Networks through st...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $215K *

Lead a dynamic team to drive growth and performance in National Accounts, shaping strategies that enhance customer partnerships and achieve commercial success across Integrated Delivery Networks. Join...

1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.