Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$130K - $180K *

Lead and develop a high-performing global team while driving client success and operational excellence. Partner with stakeholders to oversee professional services delivery, manage financial performanc...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $170K *

Partner with us to shape exceptional customer experiences across a medical tech portfolio, optimizing journeys, and leading cross-functional initiatives to enhance outcomes and drive business success...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Empower growth by driving strategic partnerships within key accounts, achieving significant YOY expansion. Collaborate with CXOs to shape AI transformation initiatives, ensuring client success and lon...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $180K *

Lead the charge in driving account growth and AI transformation by engaging CXOs, achieving double-digit growth, and expanding service offerings while fostering strong relationships across key account...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$220K - $300K *

Transform customer engagement through innovative lifecycle marketing strategies that enhance onboarding, retention, and expansion. Lead collaboration across teams to deliver measurable post-sale growt...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $165K *

Champion the Customer Success vision to drive retention, satisfaction, and account growth. Lead a dynamic team, optimize processes, and foster cross-functional partnerships to enhance customer outcome...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$106K - $177K *

Oversee and enhance customer success strategies by leading a high-performing team of Customer Success Managers. Drive customer satisfaction, retention, and operational excellence through effective coa...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Unlock potential by leading a Managed Services Team to optimize workforce management, ensuring efficient processes and performance. Collaborate with partners to drive innovation using AI while develop...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Unlock potential by leading impactful marketing strategies to enhance brand presence, drive traffic, and elevate customer engagement in multi-family housing. Utilize your expertise to shape brand voic...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$146K - $244K *

Champion transformative executive and internal communications strategies that shape leadership narratives and enhance employee engagement across diverse channels for maximum alignment and trust within...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $130K *

Champion client success by managing solutions delivery, enhancing relationships, and driving operational excellence. Lead teams to ensure satisfaction, optimize profitability, and identify new opportu...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$137K - $182K *

Pioneer impactful customer experiences by leading CX platforms and data strategy, ensuring seamless integration of analytics and customer insights to empower decision-making across the organization. D...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Unlock transformative client experiences by leading enterprise CX insights and strategy, turning data into actionable insights that drive decision-making and improve outcomes across the organization...

Waterloo, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $120K *

Reimagine client engagement as you lead custodial services and manage profit and loss. Drive operational excellence, foster team development, and ensure safety compliance while cultivating strong clie...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Business Services

$245K - $260K *

Lead the charge in enhancing global digital customer experiences across web and mobile platforms. Define product vision and strategy to drive key commerce initiatives, optimize user engagement, and ch...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$107K - $125K *

Engage as a strategic leader to develop integrated communications programs that align with business objectives, foster client relationships, and drive creativity within a collaborative team environmen...

3 days ago

  •   5 - 7 years exp.  •   Media

$120K - $150K *

Lead the customer solutions center, optimizing operations and fostering relationships to drive success. Ensure seamless communication, enhance customer satisfaction, and implement strategic initiative...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Unlock your potential by designing and optimizing customer lifecycle campaigns. Lead cross-functional efforts to create seamless customer journeys, ensuring strategic messaging, effective segmentation...

Calgary, ABIn-Person

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$130K - $180K *

Join a team that's dedicated to driving customer success through strategic project management and elite technical leadership. You will navigate complex enterprise environments to deliver actionable va...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Join a team that's redefining the Marketing Technology landscape. You'll lead multi-year strategies to enhance digital consumer experiences through innovative tech solutions, while collaborating with...

2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$122K - $228K *

Transform client relationships and drive growth by leading complex deal structures and strategic advisory in a collaborative, high-paced environment focused on emerging middle-market companies...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$96K - $137K *

Explore a leadership role where you'll manage high-value client portfolios, drive growth, and deliver integrated solutions. Collaborate across teams to achieve both client success and internal excelle...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Elevate the financial journey for New Canadians by developing and growing a thriving community. Drive engagement and advocacy through culturally relevant education, partnerships, and programs that emp...

Calgary, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $130K *

Accelerate customer engagement and retention through strategic marketing initiatives. Lead a team focused on optimizing lifecycle performance, driving product adoption, and fostering growth across div...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$173K - $277K *

Champion secure, effortless customer service by driving identity and verification strategies that enhance operational efficiency. Collaborate across teams to integrate AI and define metrics ensuring o...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.