Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$120K - $150K *

Lead the charge in enhancing client success through strategic initiatives, operational excellence, and team leadership. Foster executive relationships while driving revenue growth, retention, and alig...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Lead the development of customer success strategies, driving retention and growth in a fast-paced environment while enhancing executive relationships and ensuring exceptional value delivery across B2B...

US-AnywhereRemote

6 days ago

  •   11 - 15 years exp.  •   Business Services

$114K - $162K *

Drive innovation and enhance customer engagement by leading digital strategy and execution. Collaborate across teams to deliver impactful solutions that elevate customer experience and meet organizati...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$114K - $162K *

Lead digital transformation strategies to enhance user engagement and drive innovative solutions. Collaborate with cross-functional teams to boost customer and agent experiences while ensuring alignme...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $140K *

Lead the charge in enhancing global technical support operations, fostering a high-performance culture, and ensuring exceptional customer experiences through strategic improvements and effective team...

Reposted today

  •   8 - 10 years exp.  •   Technical Services

$174K - $245K *

Champion client growth through strategic analytics and product innovation, driving insights and engagement with top clients. Collaborate cross-functionally to enhance product offerings, while serving...

Burlington, ONIn-Person

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$174K - $245K *

Shape the future of credit risk solutions by driving client engagement and product innovation. Leverage analytics and strategic insights to enhance client performance and articulate value propositions...

Burlington, NLIn-Person

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $175K *

Engage as a senior leader overseeing multidisciplinary client projects, building trusted relationships, and ensuring operational excellence while fostering team success and identifying growth opportun...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Engage key clients to drive strategic growth by building executive relationships, understanding business priorities, and positioning innovative AI and cloud solutions that deliver substantial value an...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Accelerate progress at key client accounts by driving strategic growth, fostering executive relationships, and leveraging AI, digital, and cloud solutions to achieve significant business outcomes. Sha...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$126K - $234K *

Innovate strategic communications for Customer Engagement teams, translating leadership insights into impactful messaging. Lead integrated plans, support change initiatives, and cultivate engagement a...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$191K - $215K *

Drive the execution of a comprehensive social media strategy, leading a dynamic team to enhance brand presence and customer engagement while adhering to compliance standards. Cultivate influencer part...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$220K - $330K *

Champion the evolution of marketing operations to enhance efficiency, quality, and strategic impact across systems and processes. Grow a high-performing team while optimizing technology and operations...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Manage enterprise client relationships, driving revenue growth and enhancing leadership across teams. Partner with teams to ensure client satisfaction and support strategic initiatives that elevate ac...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$85K - $100K *

Lead client relationships by strategically guiding campaigns, ensuring profitability, and collaborating with teams to deliver innovative marketing solutions. Drive performance through effective commun...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$131K - $155K *

Lead the Corporate Customer Success team to enhance adoption, retention, and strategic initiatives. Drive measurable outcomes and cultivate long-term partnerships, collaborating across departments to...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$232K - $260K *

Drive product marketing strategies and operations at a critical growth phase. Lead a team to define market narratives and align cross-functional initiatives, ensuring impactful launches that enhance s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate operational excellence by bridging data insights and execution strategies to enhance service delivery within the airline catering industry. Drive performance recovery and foster continuous imp...

Mississauga, ONIn-Person

Today

  •   5 - 7 years exp.  •   Hospitality & Recreation

$195K - $325K *

Champion transformative executive and internal communications strategies that shape leadership narratives and enhance employee engagement across diverse channels for maximum alignment and trust within...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Pioneer innovative event solutions as a Senior Technical Leader, guiding complex projects from conception to execution. Collaborate with cross-functional teams to enhance client experiences while ment...

1 week ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$205K - $265K *

Drive cohesive marketing strategies and integrated campaigns that amplify brand presence across products and regions, ensuring a unified message that enhances demand generation efforts globally...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $160K *

Optimize customer success operations by driving analytics to enhance Gross Revenue Retention, Net Revenue Retention, and product adoption. Collaborate with leadership to transform data into actionable...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $155K *

Champion the ecommerce journey for exhibitors, leading product strategy, execution, and analytics to enhance user experiences and drive measurable outcomes in an agile, cross-functional environment...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$280K - $350K *

Transform your career by leading channel strategy development across the Americas. Oversee a team that drives partner engagement, revenue growth, and innovative programs in a collaborative, high-energ...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Take ownership of customer retention and growth, leading a transformation of post-sales with AI-driven strategies to enhance customer experiences and drive expansion while reducing churn through proac...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.