Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$180K - $260K *

Champion customer success by owning account management, driving ERP adoption, and resolving critical issues. Lead a high-performing team to optimize workflows and enhance client retention in a fast-pa...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the onboarding function for diverse customer segments, managing a team to ensure a seamless transition from contract to go-live. Collaborate cross-functionally to enhance processes and drive cust...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$233K - $330K *

Innovate strategies to enhance market adoption of AI solutions. Lead cross-functional teams to develop compelling value propositions and manage legacy program transitions, ensuring alignment with busi...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Transform design leadership by shaping strategies and guiding a global team across Fortune 500 portfolios. Elevate client interactions and foster a thriving culture that drives exceptional digital exp...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead design strategy across Fortune 500 accounts, shaping the future of digital product design globally. Drive innovation, influence client strategy, and cultivate a top-tier design organization while...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Elevate sales effectiveness by developing a unified sales process and implementing a world-class CRM. Influence decision-making across business units to drive revenue growth and enhance operational ef...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$188K - $242K *

Unlock potential by leading a dynamic Customer Success team, driving strategic growth and exceptional client experiences. Oversee a 60+ member organization, ensuring value realization and fostering re...

Reposted today

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Join a team that's shaping the future of enterprise sales strategy. Lead multi-year growth initiatives, drive new-business acquisition, and influence executive-level decisions to enhance market positi...

4 weeks ago

  •   11 - 15 years exp.  •   Transportation

$140K - $160K *

Unlock potential by leading client relationships and cross-functional teams to deliver innovative product strategies and solutions. Drive growth and operational excellence while mentoring talent in a...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Shape the future of business operations by defining and deploying strategic solutions. Lead cross-functional teams to enhance efficiency, establish success metrics, and foster an inclusive environment...

Pennsylvania, USRemote

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$90K - $155K *

Grow strategic partnerships with healthcare systems by driving consultative sales, enhancing client engagement, and expanding product adoption. Collaborate with cross-functional teams to ensure custom...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Empower healthcare partnerships by driving consultative sales and strategic growth. Collaborate with executives to enhance engagement, expand market reach, and improve patient outcomes through tailore...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Innovate client partnerships as a strategic sales leader, driving growth and engagement through consultative selling. Collaborate with healthcare executives to enhance solutions and expand market pres...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Transform client relationships by driving growth and engagement through consultative sales. Collaborate with healthcare executives to align solutions with strategic goals, enhancing patient access and...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Join a team that's dedicated to driving account growth through consultative sales, building executive relationships, and expanding strategic partnerships within healthcare networks to enhance patient...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$269K - $373K *

Transform the Growth Platform by leading a team to integrate AI and ML, enhancing user engagement through personalized experiences and efficient experimentation, while driving strategic growth initiat...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Drive account growth by delivering double-digit YOY results while positioning as a strategic partner for AI transformation. Collaborate with CXOs to expand engagement and achieve revenue targets throu...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$115K - $192K *

Join us to manage client relationships and drive project success in the biopharma sector. You'll oversee contractual obligations, ensure customer satisfaction, and lead cross-functional teams to deliv...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$172K - $203K *

Empower the distribution strategy by designing and managing rate content across channels, ensuring accurate delivery and partner trust. Collaborate with cross-functional teams to build scalable progra...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$187K - $210K *

Champion operational excellence by leading Product Operations, driving innovation, and optimizing workflows. Manage a dedicated team to enhance product delivery, streamline processes, and ensure align...

Austin, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Drive the development and execution of impactful experiential events for senior manufacturing leaders, focusing on emerging technologies and industry trends. Collaborate cross-functionally to create e...

Southfield, MIRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$137K - $188K *

Elevate customer experiences by managing subscription lifecycle strategies, enhancing onboarding, retention, and service processes. Collaborate cross-functionally to drive improvements and ensure subs...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$221K - $387K *

Transform market strategies by adapting global AI product roadmaps to local needs. Drive commercial success through collaboration with sales and marketing, ensuring effective product positioning and c...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $150K *

Lead the charge in driving client success and revenue growth by managing a diverse portfolio, fostering relationships, and empowering teams to achieve strategic objectives and operational excellence i...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.