Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.
A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.
Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.
Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.
Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.
Account Director, Broadcom Software
$154K - $247K *
Drive revenue growth by managing key Enterprise accounts, leveraging strong sales skills to exceed targets and build lasting relationships with decision-makers, while ensuring alignment with customer...
2 weeks ago
Account Director, Broadcom Software
$154K - $247K *
Join a team that's driving revenue growth for Enterprise customers by leveraging strong sales skills and building trusted relationships. You'll manage a pipeline of deals and exceed sales targets whil...
3 weeks ago
Account Director, Broadcom Software
$154K - $247K *
Drive revenue growth by managing key Enterprise accounts, leveraging your sales expertise to exceed targets and build lasting relationships with decision-makers. Collaborate with a dynamic team to ach...
3 weeks ago
$150K - $180K *
Unlock potential by leading client teams to drive retention and growth. Collaborate cross-functionally to shape strategic market positioning and nurture executive relationships, all while cultivating...
Reposted today
Business Development Lead, SMB
$230K *
Elevate your career by leading our SMB sales function. Start hands-on, then build and develop a high-performing team. Collaborate with leaders, drive revenue, and create scalable systems in a fast-pac...
1 week ago
Director, Identity and Access Management
$191K - $258K *
Drive your career forward by leading Identity and Access Management initiatives, shaping IAM strategy, and managing a team of 96 professionals to enhance cybersecurity and compliance within a Zero Tru...
Reposted today
Director, Identity and Access Management
$191K - $258K *
Transform identity security by leading a 96-member team to establish IAM strategy, governance, and compliance within a Zero Trust framework, ensuring robust identity controls and risk management acros...
Reposted today
Director, Identity and Access Management
$191K - $258K *
Lead the charge in shaping Identity and Access Management strategy, overseeing a 96-member team to enhance cybersecurity and compliance, while managing a $4M budget and aligning identity governance wi...
Reposted today
Director - Media & Entertainment Partnerships
$221K - $250K *
Join us to drive strategic partnerships in the U.S. media landscape, leveraging your executive relationships to shape the future of television through innovative collaborations and impactful deals acr...
1 week ago
$150K - $180K *
Elevate enterprise sales by leading a dynamic team to drive revenue, cultivate strategic accounts, and implement a consultative sales approach in the NYC market, while establishing a scalable sales cu...
Reposted 2 weeks ago
Senior Director, Customer Success Management
$231K - $340K *
Lead the charge in enhancing customer success for a diverse client base. Drive strategies that foster client relationships, retention, and satisfaction while managing a high-performing team in a dynam...
1 week ago
$130K - $155K *
Lead the charge in technology delivery for Finance and Actuarial, shaping strategic roadmaps and ensuring alignment with business priorities. Drive modernization, enhance resilience, and build high-pe...
Today
$125K - $150K *
Empower transformation by leading a cohesive, tech-driven client enablement strategy. Drive operational excellence across multiple functions, fostering a culture of continuous improvement while enhanc...
2 days ago
$125K - $150K *
Lead the strategic transformation of client enablement in a dynamic contact center environment. Drive innovation across AI, workforce management, and operational excellence to enhance client experienc...
2 days ago
$171K - $273K *
Shape the future of sales operations by leading a high-performing team focused on strategic business planning, capacity management, and performance analysis to drive growth and productivity across glo...
1 week ago
Sr. Manager, Account Management
$105K - $115K *
Manage and elevate client programs by coordinating cross-functional teams, ensuring timely delivery and adherence to budget. Serve as the primary contact, driving best-in-class service and optimizing...
2 weeks ago
Director, HR Business Partner - Product and Engineering
$150K - $215K *
Collaborate with senior leaders to design and implement global HR strategies, driving organizational performance and employee engagement while leading a team of HR professionals in a dynamic environme...
2 weeks ago
Commercial Customer Success Manager, DX
$100K - $157K *
Unlock potential by partnering with customers to drive impactful change. As a key member of a collaborative team, you'll manage the full customer lifecycle, ensuring success and fostering growth throu...
1 week ago
Commercial Customer Success Manager, DX
$100K - $157K *
Unlock customer success by owning the full lifecycle, driving program success, and fostering strategic partnerships. Collaborate with teams to ensure impactful solutions and achieve high renewal rates...
1 week ago
$130K - $150K *
Unlock potential by leading the full sales cycle in healthcare, engaging C-suite executives and driving strategic decisions. Leverage your experience to meet quotas, build account strategies, and enha...
Reposted today
Senior Director of Growth - Conference & Public Address
$180K - $210K *
Accelerate growth by leading strategic sales initiatives, driving revenue, and mentoring high-performing teams in the Conference and PA sector across North America, while collaborating with cross-func...
2 weeks ago
Senior Manager, Customer Operations
$125K - $150K *
Drive operational excellence by leading multi-team managers in executing compliant money movement flows. Collaborate cross-functionally to enhance customer experiences while ensuring risk mitigation a...
2 weeks ago
Senior Director of Growth - Conference & Public Address
$180K - $210K *
Transform the future of revenue growth by leading strategic sales initiatives, optimizing performance, and mentoring high-performing teams to achieve ambitious targets across the Americas in a dynamic...
2 weeks ago
$120K - $170K *
Join us to shape the player experience for a groundbreaking FPS MMO. In this senior role, you'll collaborate globally, influence product strategy, and drive live operations, ensuring success in Wester...
Yesterday
Director, Product Management, ThinkShield
$150K - $180K *
Drive the strategic vision and execution for our cybersecurity portfolio, leading product management and cross-functional initiatives to accelerate growth and enhance customer success in a dynamic mar...
1 week ago
What does a Director of Customer Engagement do?
A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.
What qualifications are common for Director, Customer Engagement jobs?
Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.
What industries hire Directors of Customer Engagement?
Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.
How much do Director, Customer Engagement jobs pay?
Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.
Where can I find Director, Customer Engagement jobs paying $100K or more?
Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.